{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Little Moments Matter Most - Reair - Will Guidara - Defining Hospitality","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/eb1d8974\"></iframe>","width":"100%","height":180,"duration":2646,"description":"What if the most unreasonable thing you can do for your business is make people feel something? This reair brings back a conversation that is well worth a second listen. Dan Ryan and Will Guidara dig into why the smallest gestures leave the biggest marks, how a daily 30 minute huddle can reshape a culture, and why connection beats being right every single time. A six hour dinner that felt like six minutes and a handwritten card of travel tips prove the point, and along the way they make the case that every industry is already in the hospitality business, whether it knows it or not.\n\nWill Guidara is the author of Unreasonable Hospitality and the restaurateur behind Eleven Madison Park and NoMad. He cut his teeth at Tribeca Grill, Spago, and Tabla before opening restaurants at the Museum of Modern Art. He also created the Welcome Conference, a gathering that has left a lasting mark on the people who attend it.\n\nChapters:\n00:00 Restaurant or Hospitality\n00:52 Meet Will Guidara\n01:25 Six Hour Magic Meal\n02:23 Nomad Library Surprise\n03:42 Games and Card Trick\n04:29 Culture Takes Root\n06:36 Finding Your Why\n07:38 Will Origin Story\n08:50 Hosting and Family\n11:19 Hospitality Economy\n14:09 Scaling Culture Daily\n16:56 Values Beyond Posters\n19:58 Impact of the Book\n23:24 Unreasonable Intentionality\n26:30 Offense in Adversity\n31:10 Defining Hospitality\n35:39 Beginner Mindset Dad\n37:51 Advice and Farewell\n\nQuote of the Show:\n“Service is black and white. Hospitality is color.” - Will Guidara\nBuilding a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.\n\n🔗 CONNECT:\nGuest’s LinkedIn: https://www.linkedin.com/in/willguidara/ \nGuests Website: https://www.unreasonablehospitality.com/ \nDan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/\n📧 SUBSCRIBE TO THE NEWSLETTER:\nhttps://www.defininghospitality.live \n\n🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}