{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"It’s All Your Fault: High Conflict People","title":"The Art of Mindful Engagement: Using EAR Statements Judiciously","html":"","width":"100%","height":180,"duration":1590,"description":"De-escalating High Conflict People with EAR Statements: An insightful look at calming down difficult situations\nIn this episode, Bill and Megan dive into how to use EAR statements (showing empathy, attention, and respect) to de-escalate high conflict people and situations. They discuss the different high conflict personality types and when EAR statements can be effective tools. Bill and Megan also talk about combining EAR statements with limit setting, and when it's best to just disengage entirely.\nEAR statements are a compassionate way to acknowledge someone's emotions while still maintaining professional boundaries. Bill explains how a short EAR statement can radically shift a tense interaction by making the other person feel heard and seen.\nHowever, EAR statements aren't advisable in dangerous or abusive situations. Safety should always come first. Bill and Megan also caution that overusing empathy with manipulative personality types can backfire.\nQuestions we answer in this episode:\nDo EAR statements work for all high conflict personalities?\nHow do you use EAR statements with the paranoid, narcissistic, and antisocial types?\nWhen is it best to just disengage and set a limit?\nKey Takeaways:\nEAR statements show empathy, attention, and respect - this calms people down.\nThey work for most high conflict personalities, especially borderline and histrionic.\nDisengage from aggressive people for your own safety. You have the right.\nDon't over-empathize with manipulative personalities - set limits.\nCompassion for people's histories can help you use EAR statements sincerely.\nThis insightful episode is essential listening for anyone who deals with difficult people regularly. Bill and Megan's wisdom and experience provide easy-to-implement communication tools that can transform volatile situations. Their compassionate approach promotes understanding on both sides of tense interactions.\nLinks & Other Notes\nBOOKSCalming Upset People with EAR\nHigh Conflict People in Legal...","thumbnail_url":"https://img.transistorcdn.com/mMyRt1KE9ifhcy6s5OCZZIHSa3HFTTLMyzXMa0kp8z4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMzMTkxLzE2NjA0/MTU5MjAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}