{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Restaurant Ready","title":"Demetri Tsolakis on Why Hospitality Starts With Your Team","html":"","width":"100%","height":180,"duration":2652,"description":"Demetri Tsolakis is a Boston-based restaurateur behind a growing portfolio of Greek concepts including Krasi, Kaia, Bar Vlaha, and Greco. Raised in his family’s Greek American restaurant, he briefly left the industry for investment banking before returning to build a hospitality group rooted in culture, mentorship, and care. In this episode, Tsolakis shares why hospitality must begin with how you treat your own team, how he earned a rare five-star review by making fine dining feel approachable, and why embracing AI in the back of house may be the key to protecting the human touch on the floor. \nTakeaways\nHospitality must begin with how you treat your team\nA conversation can reveal more about someone than their resume\nPromote from within to turn jobs into careers\nLoyalty deserves long-term reward and partnership\nFine dining should feel approachable, not intimidating\nLuxury is a feeling, not a price point\nGuests remember how they were treated more than what they ate\nBranding extends to plateware, uniforms, and even soap\nAvoid chasing trends and build concepts that last\nUse AI to eliminate back-office friction so your team can focus on guests\nScalability requires systems before expansion\nResearch the community before entering a new market\nCore values must be clear before you grow\nWant to connect directly with industry thought leaders like today’s guest?\nMAJC✨ has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC✨ community, sign up at www.MAJC.ai.","thumbnail_url":"https://img.transistorcdn.com/Dhrc2-BtbVWY9hR76R03_ze5F4n3JUuHdMvkU9WHbcc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81NTBm/ODg4N2FjYmJmZTk5/ZmY5ZGM5OTc5Y2I4/OTgxYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}