{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Beyond the Paycheck","title":"Expecting humans to be frictionless is where HR falls short","html":"","width":"100%","height":180,"duration":1421,"description":"Summary\nKelsey Willock sits down with Khadijah \"Kay\" New, Chief Human Resources Officer at H2O America, the water and wastewater utility serving Connecticut, Maine, Texas and California. Kay traces two decades of people leadership from recruiting at SGS to HR at Avangrid to a utility that grows through acquisition, and explains why supporting the whole employee means diverse benefits, real flexibility and leaders who coach rather than dictate. She names the industry's blind spot (expecting humans to be frictionless), shows how financial stress reaches every level of the org chart, shares the tuition payback experiment that paid down employees' student loans, and describes the shift most leaders aren't ready for: employees counting what it costs them to work for you. For CHROs, total rewards and benefits leaders, and anyone building a people strategy for a four-generation workforce.\n \n \nChapters\n00:00 Intro\n00:42 Meet Kay New, CHRO at H2O America\n04:51 A first job at McDonald's and a first paycheck at the movies\n06:49 The leader her grandmother and mother would have wanted\n08:20 Supporting the whole employee across 4 generations\n10:15 Expecting humans to be frictionless\n12:41 Take care of the people, and the vibe check\n15:03 Tuition payback and financial stress at every level\n19:09 The comp shift most leaders aren't ready for\n21:55 Leading What's Next and AI that restores people\n \n \nTakeaways\n- Supporting the whole employee means diverse benefits, diverse support and the flexibility to meet 4 generations where they are, not a checklist that worked 15 years ago.\n- The industry falls short when it expects humans to be frictionless; lived experiences don't stay at the door, so leaders have to coach people to work at a sustainable level.\n- Take care of the people and the people take care of everything else, and you'll see it in the room before you see it in the survey.\n- Financial stress shows up at every level, from childcare costs to college tuition, so a...","thumbnail_url":"https://img.transistorcdn.com/JIYEsfsi51sw9dAl9I1QhUhSrAX9V6MCXZ34oR09gz4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80MTA4/NDk4NWM2OTI3Nzk5/Mjk4NzUxN2UyYjI4/NTg1Zi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}