{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Humans of Martech","title":"72: Bobby Tichy: AI and the future of Martech, a deep dive from SFMC to Braze","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ecfc2ea6\"></iframe>","width":"100%","height":180,"duration":1569,"description":"What’s up folks, today we’re joined by Bobby Tichy, he’s Co-Founder and Chief Solutions Officer at Stitch. Bobby’s a highly respected Martech veteran having spent over a decade working in technical roles for some of the biggest names in martech:He spent a combined 6.5 years working on the Professional services teams at arguably 2 of the most well known companies in martech, Salesforce and Marketo where he was able to lead and support countless implementation projects for some of the biggest brands in the world.At Salesforce he focused on Marketing Cloud technical and functional architecture. At Marketo he focused on project and program management.In 2016, he left the in-house world and jumped to the agency side of martech working at Lev (a premier Salesforce consultancy) for 6+ years where he focused on Marketing and Enterprise architecture solutions. He also co-founded the In the Clouds Podcast, a show about Salesforce Marketing Cloud.Last year, after Lev was acquired by Cognizant, he co-founded Stitch leading their solutions team. Stitch is a new martech consultancy that specializes in Segment and Braze tech stacks.Bobby’s an expert in all things marketing technology architecture, customer data platforms, customer journeys and Dachshund dogs as the proud dog dad of 3. Bobby, welcome to the show, pumped to chat today.In-house vs agencyI’d love to start by getting your take on agency vs in-house, pros and cons and maybe get the inside scoop on going from SF to arch-nemesis Marketo a few years ago?I think the, the easiest way to think about agency versus in-house is when I was at Salesforce and Marketo, you’re really just focused on the specific problem as it relates to the technology. So that might be implementing, you know, Salesforce, Marketing Cloud or implementing Marketo for a particular customer. But when we’re on the consulting side or the consultancy side, you’re really more focused on that customer. So what problem are we trying to solve? It’s much more...","thumbnail_url":"https://img.transistorcdn.com/4eBcAi2MlxuVPdaWgcnwbeXVYH5naGhZe-qIuSYOdjU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZGE5/NTRiZjYwMDI0NWM5/MmE4MDQ1NWJlODA3/MjUxYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}