{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Rooted & Relentless","title":"#44 How Client Experience as a Strategy Builds Six-Figure Businesses with Guest Kendra Harris","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ed5e96ea\"></iframe>","width":"100%","height":180,"duration":2816,"description":"What if the biggest growth strategy in your business isn’t more content, more marketing, or more visibility… but how people feel after working with you? In this conversation, Steph sits down with now friend (who started as a client) and operations powerhouse Kendra Harris, a self-described “business doctor of organization,” to unpack the concept of stakeholder experience — and why your reputation might be your most powerful revenue engine. Kendra is one of the most intentional service providers I met and every time I get a thoughtful little something extra I know takes her time, I'm always left shocked how she can manage it while also managing a client load and living the life of a mother of 5 kids.From leaving a 15-year teaching career to building a six-figure business in under two years, Kendra shares the real story behind sustainable growth: intentional relationships, thoughtful systems, and showing people they matter. This episode is equal parts strategy and humanity — because business growth isn’t just operational… it’s relational.Work with KendraAspiring new VA's:: Kendra is proud to offer affordable coaching to new and aspiring VAs:https://www.kendraharris.co/coachingContinue the Convo with Steph:💌 Join Steph’s email list (Steph’s Shenanigans + The COO Edit):https://stephrubio.myflodesk.com/letsconnect⚡ Work directly with Steph — Decision Intensive:https://www.stephrubio.com/small-business-consulting Key TakeawaysWhy client experience alone isn’t enough — and what stakeholder experience really meansHow thoughtful gestures create long-term referrals without constant marketingThe mindset shift required to leave security and bet on yourselfWhy systems make personalization scalableHow being remembered turns into predictable revenueThe difference between transactional service providers and trusted partnersWhy “extra effort” is actually elite business strategyMemorable Moments“When you’re remembered, you get referred.”“Nothing comes without risk — but growth...","thumbnail_url":"https://img.transistorcdn.com/WT_pUEtKISqEpdKswPHo3iNt9SWJXO4XAV0BBA1WIcU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kMmRm/NzNmMmI1NTEwMTM5/ZTUwNmY1N2VhZTU0/MjJmYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}