{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Sparks by Ignium","title":"Part 2: Making Other people successful with Markus Heinen of EY","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ed791b89\"></iframe>","width":"100%","height":180,"duration":1911,"description":"In this follow up episode of Sparks by Ignium Phil Rose talks again with Markus Heinen, People Advisory Services Leader at EY for Germany, Switzerland and Austria. In this episode we talk about how business leaders can build empathy as they continue to look at how to better connect with people. We also discover Markus’s tips on innovating your business model and what an Ice Cream parlour in rural Germany needed to do to survive.","thumbnail_url":"https://img.transistorcdn.com/yDHv2qxP6FC6kuI6nPuY0_RYfLW2nnYaGAbz7DmOgzU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzEyNzUxLzE2MjY3/ODI5MTctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}