{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Service Industry Success","title":"92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/eea8ad22\"></iframe>","width":"100%","height":180,"duration":1686,"description":"Today I’ll talk about the key to freedom from our business.\r\n\r\nThe key to trusting our employees.\r\n\r\nThe key to developing a compelling marketing message.\r\n\r\nThe key to customer retention.\r\n\r\nThe key to increased sales.\r\n\r\n \r\n\r\nThe door to just about everything we want is opened with this key.\r\n\r\nIn my case, figuring this out literally changed everything overnight!\r\n\r\nWhat is it?\r\n\r\nTune in to find out!","thumbnail_url":"https://img.transistorcdn.com/Gd2VsGVZQHyLXbrdwcngc9r8m8DWdSre5jcsNINqCqc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIwMDI5LzE2MjIw/OTk0NTYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}