{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"The Art of Upselling: Elevating Your Sales Game","html":"","width":"100%","height":180,"duration":932,"description":"Dive - The Art of Upselling: Elevating Your Sales Game\nEpisode 17 Duration: 16 minutes\nJoin host Mike Hernandez as he reveals how upselling transforms from pushy sales tactics into customer experience enhancement that boosts satisfaction and revenue. Learn to identify hidden opportunities in everyday transactions, introduce complementary items that add genuine value, master the art of suggesting higher-priced or larger quantity options, and participate in feedback sessions that sharpen skills through collective learning and team collaboration.\nEpisode Overview\nMaster essential upselling elements:\nUpselling opportunity identification\nComplimentary item introduction\nHigher-priced option selling\nLarger quantity promotion\nFeedback and critique mastery\nIdentifying Upselling Opportunities\nLearn to implement:\nTreasure hunting mindset\nCustomer engagement foundation\nObservation and listening skills\nComplementary product recognition\nConfident approach deployment\nThe Opportunity Recognition Mindset\nDevelop approaches for:\nCounter readiness maintenance\nSingle item potential recognition\nHidden treasure discovery\nStraightforward transaction transcendence\nRadar activation practice\nWater Bottle Scenario Application\nMaster techniques through example:\nSingle item observation\nUntapped opportunity identification\nOrdinary room treasure chest metaphor\nFirst glance transcendence\nSkilled associate radar\nCustomer Engagement Excellence\nCreate systems for:\nFriendly welcoming manner\nConversation initiation\nDay inquiry approach\nEverything-found verification\nCommunication line opening\nObserve and Listen Mastery\nImplement strategies for:\nInformation sharing attention\nItem picking observation\nClue identification capability\nSnack-drink pairing recognition\nSandwich-side completion suggestion\nComplementary Product Recognition\nEstablish protocols for:\nNatural pairing identification\nPeanut butter-jelly analogy\nMovie-popcorn association\nBreakfast pastry-coffee sense\nHand-in-hand thinking\nPromotions...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}