{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"The Art of Upselling: Elevating Your Sales Game","html":"","width":"100%","height":180,"duration":932,"description":"Dive - The Art of Upselling: Elevating Your Sales GameEpisode 17 Duration: 16 minutesJoin host Mike Hernandez as he reveals how upselling transforms from pushy sales tactics into customer experience enhancement that boosts satisfaction and revenue. Learn to identify hidden opportunities in everyday transactions, introduce complementary items that add genuine value, master the art of suggesting higher-priced or larger quantity options, and participate in feedback sessions that sharpen skills through collective learning and team collaboration.Episode OverviewMaster essential upselling elements:Upselling opportunity identificationComplimentary item introductionHigher-priced option sellingLarger quantity promotionFeedback and critique masteryIdentifying Upselling OpportunitiesLearn to implement:Treasure hunting mindsetCustomer engagement foundationObservation and listening skillsComplementary product recognitionConfident approach deploymentThe Opportunity Recognition MindsetDevelop approaches for:Counter readiness maintenanceSingle item potential recognitionHidden treasure discoveryStraightforward transaction transcendenceRadar activation practiceWater Bottle Scenario ApplicationMaster techniques through example:Single item observationUntapped opportunity identificationOrdinary room treasure chest metaphorFirst glance transcendenceSkilled associate radarCustomer Engagement ExcellenceCreate systems for:Friendly welcoming mannerConversation initiationDay inquiry approachEverything-found verificationCommunication line openingObserve and Listen MasteryImplement strategies for:Information sharing attentionItem picking observationClue identification capabilitySnack-drink pairing recognitionSandwich-side completion suggestionComplementary Product RecognitionEstablish protocols for:Natural pairing identificationPeanut butter-jelly analogyMovie-popcorn associationBreakfast pastry-coffee senseHand-in-hand thinkingPromotions and Bundles LeverageDevelop approaches for:Ongoing...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}