{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Possibility Perspective ","title":"How Daytona State College Enhanced IT Infrastructure with ERPA","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f13bcee1\"></iframe>","width":"100%","height":180,"duration":1256,"description":"Interested in transforming your educational institution's technical support? \nIn today's episode, we'll explore how Daytona State College is doing just that. \n\nJoining us from Daytona State College for this episode are Eric Bouse, Director of Information Technology, Carey Roebling, Senior Systems Analyst for Information Technology, and Tanika Clemons, Associate Vice President of Human Resources.\nYoull hear Eric share his journey of migrating Daytona States’ Peoplesoft infrastructure to AWS, discussing the challenges and victories encountered along the way, while Carey takes us through the intense and detail oriented FAFSA project, covering the support received from ERPAs technical consultants. And lastly, Tanika reveals how a massive benefits project was completed in record time and the role ERPAs managed services played in that success.\nIn this episode, you’ll learn about:\nThe importance of being open to change and the benefits of a managed services partner that feels like an extension of your team.\nThe value of clear communication and being open to new possibilities. Daytona State College benefited from ERPA's open communication and responsiveness, which helped them optimize processes and implement changes effectively. \nHow ERPA’s comprehensive support helped streamline operations and achieve project milestones efficiently within tight deadlines.\nThings To Listen For:\n00:00 An introduction to the episode with Daytona State College\n04:58 How ERPA provides excellent, responsive customer service\n08:55 Needed assistance to handle workflow efficiently\n10:28 FAFSA changes that were made for easier student financial aid\n13:57 How an inherited Cloud platform caused peak enrollment issues\n17:08 Why being open to expert input can lead to improvement\n19:57 The importance of support in technical roles\n\nResources:\nConnect with Guests: Eric Bouse\nTanika Clemons\nCarey Roebling \nConnect with Host: Jeff Miller \nConnect with ERPA: www.ERPA.com","thumbnail_url":"https://img.transistorcdn.com/ptUnQmeteMk9nOKjdEQxaGx0uwprDnfFrwfsQL-oDhw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mNmEy/ZmI4YWU1YzMwMDc0/YTYzMTYwZjE2NzA4/MWQyOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}