{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Some Future Day","title":"Hacking The Hotel Business: An Insider’s Guide To 5-Star Status | with Anthony Melchiorri & Marc Beckman","html":"","width":"100%","height":180,"duration":4204,"description":"Anthony Melchiorri might just be America's Favorite Hotel Expert. \nAnthony was the GM of some iconic New York City Hotel such as the The Plaza, the Algonquin Hotel, and The Lucerne. He also GM-ed the Nickelodeon Hotel and Resort in Orlando, Florida. \nAfter his hotel career, he created and produced the hit Travel Channel show Hotel Impossible. He also has other spin-offs such as No Limits, Extreme Hotels, 5-Stars Secrets, and now his new series Hotel All-Stars. \nAnthony is a champion of the hospitality industry and one of the most knowledge in the game. In this episode, we talk about his challenging upbringing in Brooklyn to his triumphant career in the hospitality industry. He discusses the impact of the Air Force on his life, his rise in the hotel business, and his significant accomplishments at iconic hotels like The Plaza, The Lucerne, and The Algonquin. He digs into his philosophy on service, the importance of employee morale, and the role of technology in enhancing guest experiences. The discussion also covers how to handle notorious hotel histories, problematic guests, and security concerns, culminating in Anthony's vision for the future of hospitality.\nSign up for the Some Future Day Newsletter here: https://marcbeckman.substack.com/\n\nEpisode Links:\nCreator and Host of Hotel Impossible\nPresident of Argeo Hopitality\nCo-host of the No-Vacancy podcast\nLinkedIn\nInstagram\nFacebook\nTwitter\nYoutube\nHotel All-Stars\n\nTo join the conversation follow Marc Beckman here:\nYoutube\nLinkedIn\nTwitter\nInstagram","thumbnail_url":"https://img.transistorcdn.com/49ti8LEayRlMYmG3EKBCgKTfvk_FNIG5HS513TWDj-Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ1NTk1LzE2OTU5/MTY1MzQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}