{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Nathan Barry Show","title":"Unreasonable Hospitality: The Secret to an Audience That Never Leaves | Will Guidara & Brian Canlis | 127","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f45608fe\"></iframe>","width":"100%","height":180,"duration":4880,"description":"What's the secrets to unreasonable hospitality? That's what I wanted to find out when I sat down with Will Guidara and Brian Canlis. Will spent over a decade running Eleven Madison Park, the restaurant voted number one in the world, and Brian is the force behind Canlis in Seattle, one of the most respected fine dining institutions in the country. Their insights on hospitality extend far beyond the restaurant world, and I was particularly struck by how they've systematically approached building meaningful connections, both online and off. Their approach to \"unreasonable hospitality\" has completely reshaped how I think about every customer touchpoint in my own business, and there are so many actionable ideas here for any creator or entrepreneur.\nTimestamps:\n00:00 Introduction\n01:07 How Will and Brian started working together\n03:07 The first big project they worked on\n04:47 Brian's \"friend internship\" and meeting his wife\n05:56 Brian's career running Canlis\n08:26 The vision for their current business\n14:16 Shifting from consulting to creative studio\n16:18 The broad applicability of hospitality\n30:53 Chewy's pattern recognition and customer experience\n35:16 \"What would have to be true?\" for seemingly impossible goals\n45:40 Mapping every tiny guest interaction\n54:19 The value of \"fresh eyes\" and notebook feedback\n1:07:47 Why doing the \"right thing\" matters long-term\n1:09:15 The 95/5 rule for managing resources\n1:11:49 Opportunities to elevate the Kit platform experience\n1:15:16 Making powerful tools accessible and fun\n1:18:18 Celebrating user milestones and personalized moments\nIf you enjoyed this episode, please like and subscribe, share it with your friends, and leave a review. I read every single one.\nLearn more about the podcast: https://nathanbarry.com/show\nFollow Nathan:\nInstagram: https://www.instagram.com/nathanbarry\nLinkedIn: https://www.linkedin.com/in/nathanbarry\nX: https://twitter.com/nathanbarry\nYouTube: https://www.youtube.com/@thenathanbarryshow...","thumbnail_url":"https://img.transistorcdn.com/94Z7X6faUKE41kiKTRfZPH0m-h9g7ytYNEt5v0i7EJE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kODMx/YjU2MDE1OGMwYTVj/YWE2MjUyOTkwNTVi/YmJkMy5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}