{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"RevOps 500","title":"The Cost of Workflow Mistakes in RevOps - Joaquin Interlandi - RevOps 500 Podcast S02E12","html":"","width":"100%","height":180,"duration":1832,"description":"In this episode of RevOps 500, Sajeel Qureshi interviews Joaquin Interlandi, a RevOps expert, who shares his experiences with significant mistakes in workflow management. Joaquin discusses a major error involving the enrollment of 50,000 contacts in a workflow, the lessons learned from this incident, and the importance of communication and transparency with clients. The conversation also touches on the role of AI in workflow management, best practices for creating workflows, and the significance of honesty in building trust with colleagues and clients. Joaquin emphasizes the need for diligence in using CRM tools and the importance of asking questions when uncertain.\nTakeaways\nJoaquin's biggest mistake involved enrolling 50,000 contacts in a workflow.\nHe learned the importance of checking workflows before making updates.\nCommunication with clients is crucial when mistakes happen.\nTransparency helps maintain trust with clients after errors.\nAI can complicate workflow management if not used carefully.\nBest practices include double-checking and using test labels.\nSharing mistakes can help others learn and avoid similar issues.\nCRM tools need better safeguards against mass errors.\nHonesty about one's knowledge builds trust in professional relationships.\nHandling pressure with transparency is key to resolving issues.\nJoaquin's LinkedIn\nMomentum's website\nSajeel's LinkedIn\nComputan's LinkedIn\nComputan website","thumbnail_url":"https://img.transistorcdn.com/y2V80rjshx7xzelhe-463LOyqlLaQgq71ytuxfvYY0U/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyMDg1LzE2ODU1/NjM4OTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}