{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grit","title":"CCO Instabase, Ozge Ozcan: Rising and Falling - Like a Phoenix","html":"","width":"100%","height":180,"duration":3323,"description":"Guest: Ozge Ozcan, Chief Customer Officer at Instabase\r\n\r\nIn this episode, we cover: The dualities of Ozge’s home country, Turkey, and how she learned English (05:12); Wrestling with guilt in all aspects of her life, and raising two daughters with her husband (09:35); Understanding your triggers before burnout takes hold, and the dark side of grit (14:48); Working at MongoDB, “there was so much emphasis” on feeling (22:18); Spotting and fixing broken processes in enterprise tech, and when to apply old-school problem-solving (26:15); A common misconception about how pregnancy and motherhood affect women’s ability to thrive at work (35:03); What Instabase does and why Ozge decided to join another early-stage company (37:18); The importance of metrics for customer success (41:00); Recruiting for CS teams and the non-negotiable skill Ozge looks for: A high tolerance for ambiguity (44:18); What she says when startup founders ask, “How do I set up a CS team?” (50:01)","thumbnail_url":"https://img.transistorcdn.com/jCea5f44KBONhOsyLyht9nXUrj2YBNfA6fc-kgyfWTM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}