{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Lead the People","title":"#111: How Compassionate Leadership Breaks Down Silos for Better Patient Outcomes with Geoffrey Smith","html":"","width":"100%","height":180,"duration":1589,"description":"Geoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader, to building his own entrepreneurial start-up from the ground up. Currently he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on and modernizing people and talent activation strategies to make a true impact on those that both provide and receive care. Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network.\nTop 3 Takeaways\n\nBusiness is personal. Geoffrey's experience with his wife's cancer treatment revealed how every employee interaction, from nurses to food service workers, impacts patient care. Your business is no different.\nThe time is now. Healthcare systems often treat employee engagement as an annual event rather than a dynamic, team-based process. Your feedback systems need to match your operating reality.\nPeople treat patients. While healthcare leads in clinical innovation, it lags decades behind in people strategy. The combination of administrative burdens, broken systems, and staffing challenges disconnects caregivers from their original healing purpose. Don’t let this happen to you.\n\nFrom Our Sponsor\nThe Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni...","thumbnail_url":"https://img.transistorcdn.com/o852s7Ljq2fxvNhM2wAX6FEYs5tcnEvuQ7Pb0h1_KDE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODhm/YzA1ZTg2MDllZThi/OTE2ZWQ4YmEyNWI0/MWRlMi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}