{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders","title":"Jeremy Morgan, CEO, American Family Care — Not Just Emergencies: How a national network of urgent care clinics is expanding their services to meet patient needs","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f6bd79ad\"></iframe>","width":"100%","height":180,"duration":1825,"description":"Historically, urgent care clinics were places you only went to treat acute injuries, but people are now turning to them for a growing slate of non-emergency medical services. And for operators in the space, that's creating a huge amount of opportunity. \n\nJeremy Morgan is the CEO of American Family Care, the nation's leading provider of urgent care with nearly 400 walk-in clinics across the United States. AFC's team of over 3,500 highly trained healthcare professionals deliver care to more than four million patients annually, driving system-wide sales exceeding a billion dollars. \n \nJeremy joins us to discuss how changes in American healthcare are impacting AFC's growth prospects, their approach to franchising, and how they're leveraging technology to deliver fast, convenient, and high quality healthcare to the communities they serve. \n \nHighlights:\nWhy Jeremy Joined AFC (2:20)\nUrgent Care as a Retail Business (4:00)\nWhat Makes AFC Different (6:22)\nTaking Over a Founder's Business (8:26)\nThe Three-Stage Growth Plan (10:48)\nBuilding the Leadership Team (12:58)\nGoing All-In on AI (17:36)\nThe Case for Franchising with AFC (20:10)\nBuying Out the Competition (25:39)\n\nLinks:\nJeremy Morgan LinkedIn\nAFC LinkedIn\nAFC Website\nICR LinkedIn\nICR Twitter\nICR Website\nFeedback:\nIf you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, joe@lowerstreet.co","thumbnail_url":"https://img.transistorcdn.com/VPbFZOgoHk78hrWlplrfMSrQROUNxI8jcZ2Gv-hyKm4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mYmFh/NWFlNGJjY2Y0NGFk/YmM2NWJiMTI4NmVh/OWQ4Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}