{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Negotiation","title":"Patrick Deloy Part 2 | The Future Of Omni-Channel Retail In Asia","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f6c1c798\"></iframe>","width":"100%","height":180,"duration":1688,"description":"This episode of The Negotiation is part 2 of our conversation with Patrick Deloy, Managing Director at Merkle, an award-winning e-commerce solutions provider, which supports medium to large B2C and B2B companies with the planning, development, localization and long-term support of multi-country e-commerce website deployments in the APAC region.\r\n\r\nWe continue our conversation with Patrick by discussing the merging of omnichannel retail consumers in Asia and the meta verse; the prominent commerce trends he sees post-Covid; how curb-side pickup became popular; the concept of total commerce; the partner ecosystem and why it’s critical to have to enter the APAC market; Patrick’s thoughts on how to win through superior customer experience; and how the future of offline retail is very much alive and well, just different. Enjoy!","thumbnail_url":"https://img.transistorcdn.com/Wu4cbW0ERIV50FkYdsWDJCdAyxrlLfITgs8OoPtJoMU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM2MzUvMTU2NzEy/MDA2NC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}