{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Shift Advantage","title":"Why frontline management deserves a seat at the strategy table","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f6ecd6ae\"></iframe>","width":"100%","height":180,"duration":687,"description":"Frontline teams run more of the economy than most leaders realize, and almost no one teaches you how to lead them well. This episode makes the case for changing that.\nIn this first episode of The Shift Advantage, Casey Carey, CMO of TCP Software lays out why leading a frontline team is one of the most overlooked skills in modern operations, and why organizations that get good at it build a real advantage over the ones that don’t.\nCasey shares the four beliefs guiding every conversation on the show: that employee experience is built one shift at a time, that frontline managers carry more weight than they get credit for, that flexibility and efficiency don’t have to work against each other, and that technology only matters if it helps people make better decisions.\nHe also talks about his own path, from working frontline jobs to spending the last decade building technology for those same kinds of teams.\nChapters: \n(00:00) Meet Casey Carey\n(1:31) The size of the frontline workforce, and why it's rarely discussed\n(3:34) The five patterns every frontline team shares, regardless of industry\n(5:22) Why something as simple as a schedule is actually a strategic decision\n(6:21) The four beliefs shaping how this show approaches frontline leadership\n(9:03) The industry shifts making frontline leadership urgent right now\n(10:36) Closing remark\n📌 Subscribe so you don't miss the next episode.\nConnect with me on LinkedIn: https://www.linkedin.com/in/caseykcarey/\n\nFollow TCP Software on LinkedIn: https://www.linkedin.com/company/tcpsoftware/\n\n#FrontlineLeadership #WorkforceManagement #EmployeeExperience #HRLeadership","thumbnail_url":"https://img.transistorcdn.com/VZ3zPTDsvPMrqfzbDJK60Ddb3abK63G_84AsOTqVIEg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84NTJi/MDdiZDE1ZjQyNmZi/ZjY4MTg1YTEzOGY0/M2U1OS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}