{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Catch Up Podcast","title":"Out of the Box Only: ERP Lessons from Programme Director Mark Edwards","html":"","width":"100%","height":180,"duration":3071,"description":"Why do so many ERP and Dynamics 365 programmes go wrong, even when the technology is sound? In this episode of The Catch Up Podcast, host Phillip Blackmore sits down with experienced D365 Programme Director Mark Edwards to unpack what really makes or breaks complex transformation. Mark traces his journey from manufacturing engineering and production management into ERP, consulting and programme leadership, showing how hands‑on operations experience shaped his approach to delivery and change.Drawing on decades of work across manufacturing, supply chain, chemicals, retail, rental, charities and more, Mark explains why vague contracts, missold projects and over‑reliance on partners leave clients exposed. He argues that too many organisations only bring in a programme manager after supplier selection, when much of the risk is already locked in. His perspective lands against a backdrop where industry research suggests that a majority of ERP programmes still fail to meet their original objectives, largely due to organisational rather than technical issues.From defining a clear vision and target operating model to insisting on “out of the box” first and investing seriously in change management, this conversation offers a practical playbook for leaders planning their next transformation.Mark Edwards: Mark Edwards is a seasoned D365 Programme Director with a career that spans manufacturing engineering, production management, ERP consulting and large‑scale programme leadership. Starting in manufacturing engineering with GEC, he moved through roles in production management and supply chain before leading his first ERP workstream on a mid‑market system. He went on to join ERP vendor QAD as a manufacturing consultant, later moving into pre‑sales, marketing and running a consulting practice back to profitability through value‑based selling. Since then, Mark has delivered and overseen ERP and Dynamics programmes from multiple perspectives: as a vendor, as a management...","thumbnail_url":"https://img.transistorcdn.com/iWBZTiC94l_5ILnmTBn8PhdqZZ1oGG1Nu4q8ji6v23Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NDYz/NGM5ZWU5NzM4OTI1/ZDA5YTgxYmExZTBj/NDc5YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}