{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"RevOps 500","title":"Building a SaaS Business for 13 Years Lessons in Grit, Customer Success & Innovation | Mike Donnelly","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f75d4686\"></iframe>","width":"100%","height":180,"duration":3407,"description":"How do you build and scale a successful SaaS company for more than a decade?\nMike Donnelly, CEO of Seventh Sense, shares lessons from 13 years of entrepreneurship, customer success, innovation, and building a data-driven email marketing platform.\n\nSound Bites\n\"It's a game of inches in sales.\"\n\"Customer success is my North Star.\"\n\"Building a business is life or death.\"\n\nChapters\n00:00 Introduction to Mike Donnelly and 7Sense\n00:54 Learning Opportunities in Entrepreneurship\n02:23 From Geology to Email Marketing Intelligence\n05:04 Tipping Points and Stressful Moments in Business\n09:00 The Motivation Behind Seventh Sense\n19:55 Crisis Management and Daily Operations\n23:26 Customer Success and Email Communication\n27:28 Onboarding and Implementation Challenges\n30:04 Removing Friction for Customer Success\n32:08 The Journey of Building a SaaS Product\n37:24 The Grit Behind Entrepreneurship\n40:10 Advice for Aspiring Entrepreneurs\n47:30 The Evolution of 7th Sense\n54:43 The Future of Email Marketing\nMike Donnelly's LinkedIn\nSeventh Sense LinkedIn\nSajeel Qureshi's LinkedIn\nComputan's LinkedIn","thumbnail_url":"https://img.transistorcdn.com/y2V80rjshx7xzelhe-463LOyqlLaQgq71ytuxfvYY0U/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyMDg1LzE2ODU1/NjM4OTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}