{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Happy Customers","title":"Onboarding Operations: Why Onboarding Matters with Donna Weber","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/f770c91b\"></iframe>","width":"100%","height":180,"duration":1612,"description":"Improving customer onboarding is the arguably the greatest growth opportunity for software companies who want to make their customers successful. In this episode I'm joined by Donna Weber, author of the best selling book \"Onboarding Matters\" to discuss how to design onboarding that drives value and expansion.","thumbnail_url":"https://img.transistorcdn.com/j5R_RKjkQRLYuM0oany7kmCYc4qhP3bMJsAaNHSm4qM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI3MjA4LzE2NDE0/MTQ5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}