{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"RevOps 500","title":"I learned this lesson the hard way. - Amber Kemmis - RevOps 500 Podcast S02E07","html":"","width":"100%","height":180,"duration":2892,"description":"In this episode of RevOps 500, Sajeel Qureshi interviews Amber Kemmis, a seasoned expert in the HubSpot ecosystem. Amber shares her experiences and insights on the importance of regular audits, the role of checklists, and the necessity of understanding customer journeys. She discusses common mistakes made in HubSpot implementations and emphasizes the value of asking the right questions to uncover deeper insights. The conversation highlights the significance of continuous improvement and learning from mistakes in the RevOps space.Chapters00:00 Introduction to RevOps and HubSpot Mistakes00:57 The Importance of Regular Audits02:59 Learning from Major Mistakes06:04 Creating Effective Health Checks08:47 The Role of Checklists in Operations12:02 Adapting to Changes in Client Needs14:55 The Evolution of HubSpot Tools18:00 Diagnosing Lead Generation Issues24:49 Understanding Customer Journeys28:19 The Importance of Journey Mapping30:12 Uncovering Customer Needs32:45 The Art of Asking the Right Questions36:40 Learning from Mistakes39:43 Common Mistakes in Client Interactions42:54 Transformative Moments in Business45:50 Embracing Imperfection in BusinessTakeawaysRegular audits of HubSpot portals are crucial for success.Mistakes often lead to valuable lessons in RevOps.Checklists can help ensure all aspects of a portal are functioning properly.Understanding customer journeys is key to improving service.Asking the right questions can uncover deeper insights.Common mistakes include focusing too much on technical requests.Effective communication with clients is essential for success.Using data to inform decisions can prevent future issues.Automation tools can enhance visibility and efficiency.Continuous improvement is necessary for long-term success.LinkedIn LinksAmber KemmisGrowthSajeel QureshiComputan","thumbnail_url":"https://img.transistorcdn.com/y2V80rjshx7xzelhe-463LOyqlLaQgq71ytuxfvYY0U/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyMDg1LzE2ODU1/NjM4OTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}