{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Thrive: Leadership Skills for C-Store Managers","title":"Taming the Storm: Conflict Resolution for Convenience Store Managers","html":"","width":"100%","height":180,"duration":1167,"description":"Thrive from C-Store Center - Taming the Storm: Conflict Resolution for Convenience Store ManagersEpisode 31 Duration: 19 minutesJoin host Mike Hernandez exploring conflict resolution for convenience store managers. Learn strategies mediating team disagreement, maintaining calm during customer confrontation, practicing role-playing technique, analyzing real-life case study turning conflict into positive resolution fostering collaborative team environment.Episode OverviewMaster essential conflict resolution elements:Team turmoil taming: people separating, active listening, problem focusingCalm maintaining during customer storm: de-escalation, clear thinking, professionalismMediation mastering through role-playing employee disagreement scenarioReal-life case study analyzing successful resolution techniqueTeam Turmoil TamingInternal clash addressing:Separate people not issue high emotion allowing everyone cooling down before productive conversationPhysical separation allowing taking breath tension diffusingReal scenario Sarah, Michael locked heated debate chip aisle stockingCalming intervention walking calm presence projecting politely interruptingCooling-down period Sarah dusting display Michael rotating beverage cooler stockResolution stage setting bringing together once settled facilitating productive conversationReal example two employee clashing cleaning procedure assigning specific zonePhysical separation not punishment strategic move tension vanishingTemporary time-out allowing cooling down approaching issue clearlyActive Listening SuperpowerUnderstanding building:Active listening truly understanding people saying full attention givingPresent being phone down eye contact making genuinely interested showingBeyond word listening body language, tone voice, underlying emotion observingAcknowledging, summarizing \"sounds like feeling frustrated\" attention paying validatingReal moment customer convinced out-of-stock favorite bottled water brandDefensive mode mistake...","thumbnail_url":"https://img.transistorcdn.com/IC64CMUXXIPsHsu2Qrjl3FMVeGR5CQc1gMIBkPlla3A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YTUz/NzllYTU3MzYyNzll/YjM0YTUyNzEzMzIx/ZWQ2OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}