{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Thrive: Leadership Skills for C-Store Managers","title":"Taming the Storm: Conflict Resolution for Convenience Store Managers","html":"","width":"100%","height":180,"duration":1167,"description":"Thrive from C-Store Center - Taming the Storm: Conflict Resolution for Convenience Store Managers\nEpisode 31 Duration: 19 minutes\nJoin host Mike Hernandez exploring conflict resolution for convenience store managers. Learn strategies mediating team disagreement, maintaining calm during customer confrontation, practicing role-playing technique, analyzing real-life case study turning conflict into positive resolution fostering collaborative team environment.\nEpisode Overview\nMaster essential conflict resolution elements:\nTeam turmoil taming: people separating, active listening, problem focusing\nCalm maintaining during customer storm: de-escalation, clear thinking, professionalism\nMediation mastering through role-playing employee disagreement scenario\nReal-life case study analyzing successful resolution technique\nTeam Turmoil Taming\nInternal clash addressing:\nSeparate people not issue high emotion allowing everyone cooling down before productive conversation\nPhysical separation allowing taking breath tension diffusing\nReal scenario Sarah, Michael locked heated debate chip aisle stocking\nCalming intervention walking calm presence projecting politely interrupting\nCooling-down period Sarah dusting display Michael rotating beverage cooler stock\nResolution stage setting bringing together once settled facilitating productive conversation\nReal example two employee clashing cleaning procedure assigning specific zone\nPhysical separation not punishment strategic move tension vanishing\nTemporary time-out allowing cooling down approaching issue clearly\nActive Listening Superpower\nUnderstanding building:\nActive listening truly understanding people saying full attention giving\nPresent being phone down eye contact making genuinely interested showing\nBeyond word listening body language, tone voice, underlying emotion observing\nAcknowledging, summarizing \"sounds like feeling frustrated\" attention paying validating\nReal moment customer convinced out-of-stock favorite bottled water...","thumbnail_url":"https://img.transistorcdn.com/IC64CMUXXIPsHsu2Qrjl3FMVeGR5CQc1gMIBkPlla3A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YTUz/NzllYTU3MzYyNzll/YjM0YTUyNzEzMzIx/ZWQ2OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}