{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Serving Success","title":"How to Improve Retention with One Leadership Habit","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/fa467ef8\"></iframe>","width":"100%","height":180,"duration":237,"description":"Retention doesn’t come from perks, it comes from empathy. Taylor Scott reveals how to use simple, learnable skills to connect and keep your team.\n\nTakeaways:\nListen to understand, not to respond\nBuild trust by reflecting back emotion and experience\nKeep top performers by making them feel seen and heard\nWant to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.","thumbnail_url":"https://img.transistorcdn.com/vhqVbNx-reF7sjfHsJRcMJG2_FxqBB-7HQERwM-4fqk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yMjk1/M2ZiZTY2NzdlMjM2/OTZjMGNhMTUwMWVh/NzliZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}