{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Digital Marketing Made Simple with Jennie Lyon","title":"#223 - Why Your Client Experience Is Costing You Referrals (And How to Fix It)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/fb7167ba\"></iframe>","width":"100%","height":180,"duration":731,"description":"Your client experience could be the secret reason you’re missing out on referrals—and you might not even realize it! In this video, I’m breaking down the most common mistakes people make when working with clients, from communication blunders to messy onboarding. Don’t worry—I’ll also show you how to fix them and create an experience that wows your clients and makes them want to refer you to everyone they know.\n🎥 Here’s what we’ll cover:\nWhy communication is the foundation of trust (and how to get it right).\nThe importance of having transparent systems to avoid \"organized chaos.\"\nHow to fix onboarding processes that confuse or overwhelm clients.\nWhy clear contracts are key to setting expectations.\nFun ways to go above and beyond to indeed wow your clients!\n💡 Ready to improve your client experience? Download my free Client Experience Toolkit for actionable templates and ideas to help you streamline your systems and boost referrals.\n👉 Grab the free Client Experience Toolkit here\nMake your client experience unforgettable—and watch your referrals soar!\n⌚ Time Stamps\n0:00 Why referrals are important for your business growth and why you're losing referrals\n1:50 Communication that misses the mark\n2:10 Common slip ups\n2:30 How to fix it like a pro\n3:07 No clear systems - you know organized chaos\n3:25 Here's where it goes wrong - samples!\n3:50 Make it easy for them - ideas!\n4:44 Awkward or non-existent onboarding\n5:00 What not to do - samples\n5:28 How to WOW them - ideas!\n6:07 Vague contracts and terms\n6:25 The usual offenders - samples!\n7:00 Keep it simple - ideas!\n7:32 Forgetting to WOW your clients\n7:52 What to do instead - samples!\n8:54 Grab our Free Client Onboarding Checklist\n9:20 Check out our 5-Star Client Onboarding Strategy & Workbook\n🔗 Resources Mentioned:\nFREE Client Onboarding Experience Checklist\nhttps://jennielyon.com/clientonboarding\nThe $10/Day Ad Strategy Template\nhttps://jennielyon.com/ads\nSchedule a Free Call with Jennie Today -...","thumbnail_url":"https://img.transistorcdn.com/D5zcQbidF9Cd45fUXBp_mAmSJfiqvzClQdIv_-xsmzU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzExMDM0LzE2OTE2/ODczMzMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}