{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Digital Marketing Made Simple with Jennie Lyon","title":"#223 - Why Your Client Experience Is Costing You Referrals (And How to Fix It)","html":"","width":"100%","height":180,"duration":731,"description":"Your client experience could be the secret reason you’re missing out on referrals—and you might not even realize it! In this video, I’m breaking down the most common mistakes people make when working with clients, from communication blunders to messy onboarding. Don’t worry—I’ll also show you how to fix them and create an experience that wows your clients and makes them want to refer you to everyone they know.🎥 Here’s what we’ll cover:Why communication is the foundation of trust (and how to get it right).The importance of having transparent systems to avoid \"organized chaos.\"How to fix onboarding processes that confuse or overwhelm clients.Why clear contracts are key to setting expectations.Fun ways to go above and beyond to indeed wow your clients!💡 Ready to improve your client experience? Download my free Client Experience Toolkit for actionable templates and ideas to help you streamline your systems and boost referrals.👉 Grab the free Client Experience Toolkit hereMake your client experience unforgettable—and watch your referrals soar!⌚ Time Stamps0:00 Why referrals are important for your business growth and why you're losing referrals1:50 Communication that misses the mark2:10 Common slip ups2:30 How to fix it like a pro3:07 No clear systems - you know organized chaos3:25 Here's where it goes wrong - samples! 3:50 Make it easy for them - ideas! 4:44 Awkward or non-existent onboarding5:00 What not to do - samples 5:28 How to WOW them - ideas!6:07 Vague contracts and terms6:25 The usual offenders - samples! 7:00 Keep it simple - ideas! 7:32 Forgetting to WOW your clients7:52 What to do instead - samples! 8:54 Grab our Free Client Onboarding Checklist9:20 Check out our 5-Star Client Onboarding Strategy & Workbook🔗 Resources Mentioned:FREE Client Onboarding Experience Checklisthttps://jennielyon.com/clientonboardingThe $10/Day Ad Strategy Templatehttps://jennielyon.com/adsSchedule a Free Call with Jennie Today - https://jennielyon.com/chatwithjennieWHO AM I?If we...","thumbnail_url":"https://img.transistorcdn.com/D5zcQbidF9Cd45fUXBp_mAmSJfiqvzClQdIv_-xsmzU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzExMDM0LzE2OTE2/ODczMzMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}