{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HR Voices","title":"Lindsay Crawley, Chief People Officer at SCAN Group & Health Plan","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/fba3c5ac\"></iframe>","width":"100%","height":180,"duration":1425,"description":"Human + AI + Human: SCAN’s CPO on AI Adoption, Hybrid Culture, and the Early-Career GapSummaryIf AI headlines are making your people feel vulnerable or irrelevant, how do you move them from hesitancy to agency? Lindsay Crawley-Herbert, Chief People Officer at SCAN, a Long Beach–based nonprofit Medicare Advantage organization with care delivery assets, shares a practical blueprint for building an AI‑confident workforce without burning people out. With a CPA background, Lindsay brings a valuable lens to balancing business performance with people needs. She explains SCAN’s “human + AI + human” approach, why they frame AI as a multiplier—not a job eliminator—and how they’re upskilling employees on the soft skills that matter most: critical thinking, judgment, learning agility, and adaptability. Lindsay details experiments like an AI coaching pilot, a company hackathon, and the pitfalls of poor workflow integration and context switching. She also sounds the alarm on cutting entry-level roles, arguing that skipping early-career talent now will create a succession crisis later. Expect actionable guidance on messaging, governance, data quality, and integrating AI where work already happens.Timestamps[00:45] – SCAN’s mission, footprint, and hybrid model (collaboration days and distributed leadership)[01:51] – From office-first to intentional hybrid: why in-person still matters[03:05] – 2026 challenge: moving employees from AI hesitancy to agency and addressing fear of irrelevance[05:46] – Human + AI + Human: AI as a capability multiplier and input vs. output framing[07:39] – Upskilling strategy: critical thinking, learning agility, hackathons, and safe-to-experiment culture[11:27] – AI coaching pilot: scaling manager support and the importance of workflow integration[15:23] – Adoption watchouts: data quality, governance, and keeping a human on the “back end”[18:14] – Don’t skip entry-level roles: exposure, succession, and building future leadersTakeaways- Reframe AI as a...","thumbnail_url":"https://img.transistorcdn.com/ICj-SdAh1nzlUbpg9TUNmSjJhLHXAqS1LpGATLia9gE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNmVk/YTIzMTQ5Y2RkMjQx/ZWUwNTFhMTE1Y2Nl/NGI5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}