{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Slice of Technology","title":"#12 - Des Traynor, Co-Founder of Intercom","html":"","width":"100%","height":180,"duration":1633,"description":"Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Des Traynor, Co-Founder of Intercom.\nWhat you’ll get out of this episode:\nAI-First Pivot: Intercom's rapid decision to embrace AI, starting with ChatGPT's release, and integrating human augmentation features into their customer service platform.\nFinn’s Development: How Intercom’s AI chatbot, Finn, has answered 15 million customer queries, improving response times and user satisfaction.\nHuman-AI Balance: Des emphasizes the importance of seamless handovers between AI and human agents, preventing customer frustration.\nFuture of AI: Des predicts software development and industries requiring extensive research, like law and medicine, will undergo major AI-driven disruptions.\nTrust in AI: Intercom focuses on maintaining trust by avoiding AI hallucinations and ensuring the bot provides reliable, fact-based answers.\n\n\nTo Learn More About Intercom:\nWebsite https://www.intercom.com/\nLinkedIn https://www.linkedin.com/company/intercom/ \n\nGuest's Socials:\nLinkedIn https://www.linkedin.com/in/destraynor/\nShow and Host's Socials:\nSlice of Technology\nLinkedIn: https://www.linkedin.com/company/slice-of-technology/\nJared S Taylor\nLinkedIn: https://www.linkedin.com/in/jaredstaylor/\nSlice of Technology is produced by Slice of Media, Inc. ","thumbnail_url":"https://img.transistorcdn.com/Qd_oV6506h2Fps-f2xzW3-ra2XcJCI9DZR1cbB7XH7c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83YzVm/YzJlNDNmZTc0YzAw/YjZiOTZjN2Q5N2E3/NjY5Ny5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}