{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"This is HCD: Human-Centred Design, UX & Service Design","title":"Getting Started 6: Listening, and what comes next","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/fd0480da\"></iframe>","width":"100%","height":180,"duration":228,"description":"The last episode of the season covers the part that makes conversations work: keeping quiet. Gerry explains how to take notes that keep people's own words, what to do if the conversations aren't happening, and where to go next.\nIn this episode:\n- Why the best answers come after the silence\n- Taking notes in their words, not your summary\n- The one line that turns a chat into research\n- Making it smaller when life gets busy\n- What comes next on This is HCD\nTry this: after your first conversation, reply to any of Gerry's emails with the one thing that surprised you.","thumbnail_url":"https://img.transistorcdn.com/bbSCGWBz3zqqO7AXkOaFNw5evUGWqKe1HOhqXak5-nM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iZTdi/ZjAyODc0MDkwNjM4/OTdhY2FjZTI1ODY1/M2ZiOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}