{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Office 365 Distilled","title":"EP88: Where Chat meets Email","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/fe84559c\"></iframe>","width":"100%","height":180,"duration":3698,"description":"Oh dear, it’s been a long time since they had a full-length podcast and the boys do get rude.  You have been warned.  Steve even breaks out into song!!\r\n\r\nSteve covers his Email strategy and how he uses the great features of Outlook to sort the email and suggestions for Microsoft to improve the ‘quick reply’ possibilities for emails.  They then move on to the main subject entitled “Good Chat adoption plan can reduce emails” \r\n\r\nConclusions reached are to set up a Chat 1st Mentality across your business and don’t forget the etiquette rules ensuring that they are part of your training process.","thumbnail_url":"https://img.transistorcdn.com/kkk7p8fNbLNMUwimwvD6Rn1MSNeaWkbexCUu53MExBI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzEzMzYwLzE2MjE4/NTM3MDAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}