{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"OFFBounds Retail","title":"131. ☀️[Rewind] How Loblaw Built the Future of Grocery Retail","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/feed528a\"></iframe>","width":"100%","height":180,"duration":2002,"description":"In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Lauren Steinberg, Chief Digital Officer at Loblaw, Canada’s largest retailer. Lauren shares how Loblaw built its digital business like a startup within the enterprise, embraced the advantages of being a first mover, and scaled online grocery through experimentation, accountability, and technology designed to evolve with customer expectations.\nThe conversation explores the future of grocery retail, from AI-powered personalization and composable commerce to search, loyalty, and agentic shopping. With Loblaw now bringing grocery shopping into ChatGPT, Lauren’s insights offer a timely blueprint for how retailers can build strong digital foundations today and remain ready for the next wave of commerce innovation.","thumbnail_url":"https://img.transistorcdn.com/vDC1B3WKYsXJP9THgGiTzmfH0eGqbFawgV8QZnjtl8w/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMmNh/OWVhMWU5YWY1Y2Q2/NTY2ZTBjNjhhMGM2/ZjU3Ni5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}