{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Evolved Radio","title":"From the Kitchen Rush to Cyber Risk: Lessons in Leadership and Service - ERP140","html":"","width":"100%","height":180,"duration":2633,"description":"Josh Hobein, manager of cybersecurity and automation at Centrex IT, discusses how MSPs can be run like five-star restaurants by prioritizing service, empathy, and experience over mere SLA “checkbox” performance.\nDrawing on his background in restaurant management, he explains how hospitality skills translate to tier-one helpdesk and why culture is defined by what leaders tolerate, requiring top-down standards, accountability, recognition, and sometimes letting misaligned people go; Centrex’s ESOP model also supports ownership and buy-in.\nOn security, he describes a simplified five-stage maturity model built from cyber insurance requirements and CIS controls (favoring CIS for its programmatic implementation groups) to help non-technical owners understand progress via a roadmap.\nHe cautions against fear-only security selling, advocating education-based conversations, and emphasizes business-decision-focused tabletop exercises (including IRGame.ai) plus the importance of cyber insurance and minimum security baselines.\nCheck out a scene from The Bear that demonstartes what choosing excellence looks like.\nThis episode is brought to you by Opsleader Pro. A place for MSP owners and managers to get the systems and tools they need to build a stable and growing MSP. Part group coaching, part peer group, everything you need to run a successful MSP.","thumbnail_url":"https://img.transistorcdn.com/O2_WYcrs3PTn4-vV0ONVRjJR63YTY0Gw23IDrBiDOe8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85N2Q3/OTkwMDUxMDZjZGU4/NWJkMTFiMWExZDk3/MTAzZS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}