{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Luxury Item with Scott Kerr","title":"S15 E04: Sam Ioannidis, Managing Director of The Plaza Hotel","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ff930c27\"></iframe>","width":"100%","height":180,"duration":2170,"description":"Scott Kerr sits down with Sam Ioannidis, managing director of The Plaza, New York City's iconic hotel, to discuss how it achieved near-mythical status and what makes it so unique in the world of luxury hospitality. Sam also talks about recently joining The Plaza after a 30 year stint at The Four Seasons Hotels & Resorts, how he keeps the 120-year-old hotel relevant and forward thinking, his strategies for creating a winning service culture, and why he's providing more curated experiences to guests than ever before. Plus: How The Plaza's Palm Court became a cultural touchstone of New York City's hospitality, history, and high society..Featuring: Sam Ioannidis, Managing Director of The Plaza Hotel (theplazany.com)Host: Scott Kerr, Founder & President of Silvertone ConsultingAbout The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.Stay Connected: scott@silvertoneconsulting.comListen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!","thumbnail_url":"https://img.transistorcdn.com/pnzHEDg_0eoP61TTegy3_axuDU6MC94UZiG0tUt1M58/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI5NTQvMTU2NjA2/NTIxOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}