WEBVTT NOTE This file was generated by Descript 00:00:00.940 --> 00:00:02.150 Speaker: It's the Casa Cast. 00:00:02.580 --> 00:00:03.405 We've got Orange Credo. 00:00:03.405 --> 00:00:04.990 The Casa Cast. 00:00:05.600 --> 00:00:07.110 Our company's neat o. 00:00:07.500 --> 00:00:07.880 The Casa Cast. 00:00:08.540 --> 00:00:11.249 Created by Casa Go. 00:00:11.250 --> 00:00:12.570 It's time for the show. 00:00:12.579 --> 00:00:12.799 Let's go! 00:00:15.610 --> 00:00:16.660 Speaker 2: Hey, welcome to Casa Cast. 00:00:16.660 --> 00:00:17.429 I'm your host Steve Schwab. 00:00:17.429 --> 00:00:19.430 Today I'm here with Scott Klein. 00:00:19.440 --> 00:00:23.840 He's been a Partners Success Manager now for almost two years. 00:00:24.509 --> 00:00:28.840 We found Scott when we were out looking for a PSM when we started to have too many 00:00:28.840 --> 00:00:30.780 partners for Bill to handle by himself. 00:00:32.005 --> 00:00:35.755 Scott's name came up multiple times and when we approached him, we found 00:00:35.805 --> 00:00:40.275 a lot of valuable information that he had that a lot of us didn't have. 00:00:40.285 --> 00:00:46.014 He's an expert at Streamline and has brought a lot of value to Costco 00:00:46.455 --> 00:00:48.115 and helped a lot of our partners. 00:00:48.505 --> 00:00:52.685 . So today I get the opportunity of interviewing him and introducing 00:00:52.685 --> 00:00:54.715 him to maybe some people who don't get to talk to him very often. 00:00:55.045 --> 00:00:56.135 Scott, welcome to the show. 00:00:56.525 --> 00:00:56.985 Excellent. 00:00:56.995 --> 00:00:57.915 Thanks for having me, Steve. 00:00:58.005 --> 00:00:58.815 I'm glad to have you. 00:00:59.315 --> 00:01:03.404 So let's catch up a little bit on Your background and you know where you've 00:01:03.405 --> 00:01:06.975 come from, , and just let people get to know you a little bit Scott You're 00:01:06.975 --> 00:01:08.235 originally from Nebraska, right? 00:01:08.264 --> 00:01:11.714 Speaker 3: Yep, Lincoln, Nebraska Go big red big Husker fan growing 00:01:11.714 --> 00:01:15.495 up and living out in Lincoln It was a great time with the family and 00:01:15.495 --> 00:01:16.955 everything definitely enjoyed it. 00:01:17.365 --> 00:01:17.565 Speaker 2: Now. 00:01:17.565 --> 00:01:19.125 Do you have a large family or? 00:01:19.720 --> 00:01:23.780 Speaker 3: Uh, yeah, pretty large, uh, two brothers, two sisters, parents split. 00:01:23.850 --> 00:01:25.220 I felt like they came together. 00:01:25.220 --> 00:01:27.620 They had me and then they split and did their own thing. 00:01:27.620 --> 00:01:30.150 So I feel as though I'm the purebred of the family. 00:01:30.200 --> 00:01:32.639 Yeah, you're the only one, the unicorn. 00:01:33.840 --> 00:01:37.440 Speaker 2: Speaking of unicorns, you are a little bit into the metaphysical, right? 00:01:37.510 --> 00:01:38.580 Speaker 3: Yes, definitely. 00:01:38.770 --> 00:01:42.610 I've gotten deep into the spiritual and just understanding more of myself. 00:01:42.669 --> 00:01:48.390 And with that, and it's allowing me to understand others as well and 00:01:48.390 --> 00:01:52.460 how I can help out with the growth and just different ideas, just 00:01:52.460 --> 00:01:55.320 kind of seeing how they're thinking and what different thoughts and 00:01:55.320 --> 00:01:56.760 ideas can be brought to the table. 00:01:57.140 --> 00:01:59.330 I like expanding people's consciousness for sure. 00:01:59.420 --> 00:01:59.760 Speaker 2: Yeah. 00:02:00.635 --> 00:02:03.905 Scott, when you think about the metaphysical studies you've done, 00:02:04.545 --> 00:02:10.185 what's one morsel of wisdom that you could give to our listeners that's 00:02:10.195 --> 00:02:12.195 got some practical application to it? 00:02:13.275 --> 00:02:17.095 Speaker 3: One for me is just being where your eyes are. 00:02:17.154 --> 00:02:21.045 We always worry about all these things that maybe won't ever come to 00:02:21.065 --> 00:02:23.775 fruition and get caught up in that. 00:02:23.775 --> 00:02:26.785 And it can sometimes create an anxiety and stress. 00:02:27.085 --> 00:02:29.395 And a lot of that I feel as though is undue. 00:02:29.475 --> 00:02:31.625 And we just need to be a little bit more present. 00:02:32.190 --> 00:02:36.370 With what we're dealing with, what we're actually doing and not worried 00:02:36.370 --> 00:02:40.370 about everything that could happen potentially and everything that 00:02:40.370 --> 00:02:41.840 has happened in the past as well. 00:02:42.540 --> 00:02:47.759 But I also like to go back and forgive my past self to allow my 00:02:47.850 --> 00:02:50.080 current self to be a better person. 00:02:50.080 --> 00:02:54.610 So understanding those past timelines of what it was that I 00:02:54.610 --> 00:02:58.730 created and more or less kind of coming into the current timeline 00:02:58.850 --> 00:03:00.500 and you can become a better person. 00:03:00.500 --> 00:03:01.570 So I like that. 00:03:01.570 --> 00:03:03.930 It's my little time travel way of going back and forth. 00:03:04.370 --> 00:03:07.070 Being kind to your present self by forgiving your 00:03:07.070 --> 00:03:08.170 Speaker 2: past self big time. 00:03:08.410 --> 00:03:08.750 Speaker 3: Yeah. 00:03:08.760 --> 00:03:09.620 Speaker 2: That's helped me out a ton. 00:03:09.820 --> 00:03:10.380 I like that. 00:03:11.195 --> 00:03:14.915 So you went to college and I'm not sure what were you majoring in? 00:03:15.415 --> 00:03:17.685 Speaker 3: I couldn't even make a decision on majoring. 00:03:17.725 --> 00:03:21.365 I went in there just because I felt like that was the path and life that 00:03:21.445 --> 00:03:26.214 you take and it just didn't quite fit for me and had different ideas. 00:03:26.215 --> 00:03:30.615 And after a semester of spending money and going through the steps 00:03:30.615 --> 00:03:34.895 and I never really enjoyed the schooling and all that kind of stuff. 00:03:35.275 --> 00:03:37.315 I liked going out and learning on my own. 00:03:37.355 --> 00:03:37.809 I didn't like it. 00:03:38.300 --> 00:03:42.060 Sometimes being structured and taught things that didn't have a relevance and 00:03:42.070 --> 00:03:43.660 what I was kind of operating or doing. 00:03:44.370 --> 00:03:48.560 So going out and learning myself and getting out of school allowed me to 00:03:48.560 --> 00:03:51.750 get into business a lot sooner I felt like and I had a really good mentor 00:03:52.220 --> 00:03:58.020 when I left Nebraska when I was 20 I moved down to Tampa and I connected 00:03:58.020 --> 00:04:03.250 with an individual and Just became a big business mentor for me and really showed 00:04:03.250 --> 00:04:09.085 me the ropes Of how to navigate phone calls with potential clients, right? 00:04:09.095 --> 00:04:12.625 Sales was a big component of that customer service as well. 00:04:12.625 --> 00:04:17.895 How to talk to people, deescalate situations as well, and just that 00:04:17.905 --> 00:04:23.755 overall communication factor and then how that all ties into growing a potential 00:04:23.755 --> 00:04:25.925 business and everything along those lines. 00:04:26.355 --> 00:04:26.855 So, yeah. 00:04:26.855 --> 00:04:27.045 So 00:04:27.205 --> 00:04:30.855 Speaker 2: you went down to Florida and then you ended up through 00:04:30.855 --> 00:04:35.445 this mentorship, starting your own business on student loans. 00:04:35.485 --> 00:04:35.855 Yeah. 00:04:36.215 --> 00:04:39.545 Speaker 3: Along those lines, we were client advocates for student loan 00:04:39.555 --> 00:04:43.994 borrowers, essentially helping them get out of default or wage garnishments. 00:04:44.025 --> 00:04:47.395 There's a lot of people that struggle with student loans, especially getting 00:04:47.395 --> 00:04:51.435 thousands of dollars in debt at the age of 18, not knowing what you're going to do. 00:04:51.455 --> 00:04:52.095 Sometimes. 00:04:52.880 --> 00:04:55.930 A lot of the colleges would pry on that, right? 00:04:55.940 --> 00:04:57.130 They inflate their costs. 00:04:57.130 --> 00:05:00.430 So people need help, especially when they got out of school and not 00:05:00.430 --> 00:05:01.410 knowing how they're going to pay. 00:05:02.050 --> 00:05:05.700 There's many different government programs out there that governments didn't have an 00:05:05.710 --> 00:05:07.830 outreach program to enroll people into. 00:05:08.350 --> 00:05:13.460 We saw an opportunity to help out individuals and lower in monthly payments. 00:05:13.460 --> 00:05:16.160 It was really cool when you can see someone struggling, right? 00:05:16.160 --> 00:05:19.840 Having 25 percent of their paycheck just taken from the government. 00:05:20.470 --> 00:05:23.900 And to pay a student loan, but yeah, it didn't do anything to the interest. 00:05:23.900 --> 00:05:27.460 So it just continued to compile and burden them more and more. 00:05:27.630 --> 00:05:27.930 Steve: Yeah. 00:05:27.990 --> 00:05:33.510 Speaker 3: So ending that wage garnishment on paychecks and then getting them 00:05:33.510 --> 00:05:36.830 enrolled into a monthly payment that they could actually afford and hopefully 00:05:36.830 --> 00:05:38.100 forgiving their student loans, right. 00:05:38.100 --> 00:05:41.480 Cause their new programs got rolled out and that kind of stuff. 00:05:41.480 --> 00:05:46.000 So it was like a H& R block, but instead it was for your student loans. 00:05:46.100 --> 00:05:48.940 Steve: I feel like in some way that must have prepared you to 00:05:48.940 --> 00:05:50.900 become a partner, success manager. 00:05:51.000 --> 00:05:51.470 Speaker 3: Big time. 00:05:51.560 --> 00:05:51.820 Yeah. 00:05:51.850 --> 00:05:54.270 We had to partner with a lot of these individuals. 00:05:54.310 --> 00:05:58.520 Um, it was a lot of client based, um, talking with them, helping them out. 00:05:58.650 --> 00:06:03.120 Some people not always in the best situation financially and figuring out 00:06:03.120 --> 00:06:07.550 ways to allow them to see the value in the service that we're offering 00:06:08.110 --> 00:06:13.150 where they had to ultimately pay for it to again, get that money back. 00:06:13.150 --> 00:06:15.510 So it was a lot of trust that they had to put into us. 00:06:15.540 --> 00:06:16.249 Yeah, we had to build. 00:06:16.610 --> 00:06:17.420 That's really cool. 00:06:17.860 --> 00:06:18.170 After you 00:06:18.170 --> 00:06:21.390 Steve: finished with that, you decided to join Streamline. 00:06:21.730 --> 00:06:22.200 Yes. 00:06:22.220 --> 00:06:22.840 How did you find 00:06:22.840 --> 00:06:23.320 Streamline? 00:06:23.750 --> 00:06:24.890 Scott: It's a unique story. 00:06:24.890 --> 00:06:28.340 I went through a pretty up and down period in my life. 00:06:28.380 --> 00:06:31.540 And I was living in Brooklyn, New York at that point. 00:06:32.090 --> 00:06:35.890 Life happened and I have a really good friend that I grew up with 00:06:35.920 --> 00:06:39.640 in Lincoln, Nebraska, that lives out here in the Phoenix area. 00:06:39.820 --> 00:06:43.700 And he allowed me to come and stay on his couch for a few months and just 00:06:43.700 --> 00:06:48.060 kind of hang Figure out my life a little bit when I was there, just kind of 00:06:48.150 --> 00:06:50.100 searching for different opportunities. 00:06:50.200 --> 00:06:54.030 Um, in the Phoenix area, what could land me perhaps back on my feet. 00:06:54.610 --> 00:06:58.830 I connected with streamline and soggery and Carlos helped me out with. 00:06:59.500 --> 00:07:01.570 Offering me a job that I was really looking for. 00:07:01.570 --> 00:07:03.200 I saw that I really manifested it. 00:07:03.200 --> 00:07:07.970 I wanted something that it wasn't so much a money value that I was looking for. 00:07:07.970 --> 00:07:10.050 It was experiences and opportunities. 00:07:10.050 --> 00:07:16.250 And at that point, streamline was creating a division to allowing individuals to 00:07:16.250 --> 00:07:21.640 go visit and work with some of their VIP markets, helping them out, consult with 00:07:21.650 --> 00:07:23.680 those markets and utilizing the software. 00:07:24.160 --> 00:07:25.090 The most efficient way. 00:07:25.090 --> 00:07:26.920 So the stars aligned with that. 00:07:26.920 --> 00:07:30.280 I did a lot of deep diving and growth during that timeframe. 00:07:30.280 --> 00:07:32.350 So seeing that come into fruition. 00:07:32.895 --> 00:07:34.845 Really provided me a lot more. 00:07:35.125 --> 00:07:35.455 Steve: Yeah, 00:07:35.485 --> 00:07:36.195 and you really love 00:07:36.195 --> 00:07:40.575 Speaker 2: that travel and you got to visit like 75 different markets, right? 00:07:40.585 --> 00:07:41.085 Mm hmm. 00:07:41.225 --> 00:07:41.645 Speaker 3: Yeah, 00:07:41.795 --> 00:07:45.835 Steve: what were some of the common problems ? Happening in those 75 00:07:45.925 --> 00:07:49.265 markets that you visit without getting in too deep into individuals 00:07:49.675 --> 00:07:54.145 issues But just like common issues you saw going through those markets. 00:07:54.145 --> 00:07:55.155 What were some of the things you saw? 00:07:55.870 --> 00:08:02.350 Scott: Just individuals not taking the time to learn the software that 00:08:02.350 --> 00:08:04.310 they're using day in and day out. 00:08:04.350 --> 00:08:06.710 How can it actually save them time? 00:08:06.710 --> 00:08:09.230 That's what I really want to give people back, right? 00:08:09.620 --> 00:08:14.330 If I can cut out sometimes 10 hours worth of work in a week and get that done in one 00:08:14.330 --> 00:08:19.525 hour, Right now you have nine extra hours that you can either enjoy life doing other 00:08:19.525 --> 00:08:24.115 things or you can continue to grow your business and improve along those lines. 00:08:24.115 --> 00:08:26.455 So it was always just efficiency. 00:08:26.455 --> 00:08:27.855 That's what I like. 00:08:27.895 --> 00:08:28.825 One thing I always. 00:08:29.450 --> 00:08:31.630 Look to do is I call it efficient luxury. 00:08:31.670 --> 00:08:34.780 I want something to be luxurious, but I want it to be efficient at the same time. 00:08:34.780 --> 00:08:38.140 It doesn't need to be overly done and just simplicity. 00:08:38.720 --> 00:08:40.220 I feel like the absence 00:08:40.240 --> 00:08:42.670 Steve: of friction is a luxury within itself. 00:08:42.710 --> 00:08:42.920 Right. 00:08:43.420 --> 00:08:44.000 Absolutely. 00:08:44.170 --> 00:08:45.540 So you'd love that travel. 00:08:45.600 --> 00:08:46.720 And so. 00:08:47.000 --> 00:08:51.150 Streamline was sold to inhabit and they started having different ideas 00:08:51.150 --> 00:08:52.050 of how they're going to run it. 00:08:52.060 --> 00:08:54.760 You know, they have different missions . And they decided to end 00:08:54.770 --> 00:08:57.430 the traveling advocacy program. 00:08:57.430 --> 00:09:01.600 So he decided maybe that was the end of the road with, with streamline. 00:09:01.800 --> 00:09:02.370 It was. 00:09:02.500 --> 00:09:03.730 And then we gave you a call 00:09:04.290 --> 00:09:04.930 Speaker 3: out of nowhere. 00:09:04.950 --> 00:09:05.190 Yeah. 00:09:05.230 --> 00:09:08.520 I was not even looking to stay in the vacation rental industry. 00:09:08.660 --> 00:09:10.140 I mean, it's a great industry. 00:09:10.140 --> 00:09:10.620 I love it. 00:09:10.660 --> 00:09:11.530 I love the people. 00:09:11.530 --> 00:09:13.860 I love, What it's about, what it's offering. 00:09:14.140 --> 00:09:15.540 Cause again, I enjoy traveling. 00:09:15.540 --> 00:09:20.500 So using that just wasn't something that I thought about sticking in. 00:09:20.500 --> 00:09:20.730 Right. 00:09:20.770 --> 00:09:22.450 I'm like consulting. 00:09:22.450 --> 00:09:23.270 I like helping people. 00:09:23.270 --> 00:09:26.210 So it was like looking in that pathway and that kind of stuff. 00:09:26.210 --> 00:09:30.990 So I was searching for a few weeks and what kind of came along and long and 00:09:30.990 --> 00:09:34.680 behold, I got a random phone call, I believe from you on a late Saturday 00:09:34.680 --> 00:09:38.254 night, and I listened to the voicemail that night and I was like, Oh my God. 00:09:38.685 --> 00:09:40.035 Steve Schwab late night. 00:09:40.295 --> 00:09:41.125 What's going on here? 00:09:41.445 --> 00:09:42.285 I was like, I don't know. 00:09:42.285 --> 00:09:47.041 I think I was a little inebriated a little bit, I think too, when that call came in. 00:09:47.041 --> 00:09:49.995 So I was like, I'm not in no position right now to handle this, but I 00:09:49.995 --> 00:09:51.335 know we connected the next day. 00:09:51.385 --> 00:09:51.805 Yeah. 00:09:52.205 --> 00:09:52.905 I remember the phone 00:09:52.905 --> 00:09:53.095 Steve: call. 00:09:53.095 --> 00:09:54.025 I remember leaving the message. 00:09:54.025 --> 00:09:57.365 I remember talking to you and trying to explain what we're doing and 00:09:57.375 --> 00:10:02.215 what a role would be and, and the context to what I believed you loved 00:10:02.215 --> 00:10:03.725 about the job that you'd had before. 00:10:04.565 --> 00:10:05.745 Lo and behold came on. 00:10:06.085 --> 00:10:06.535 Speaker 3: Yes. 00:10:06.545 --> 00:10:10.425 So, yeah, it's been a great opportunity and thanks for reaching 00:10:10.425 --> 00:10:12.025 out and making that extension. 00:10:12.055 --> 00:10:14.255 And again, that's how the stars align, right? 00:10:14.255 --> 00:10:15.395 You just have to be patient. 00:10:15.795 --> 00:10:16.765 I was worried. 00:10:16.765 --> 00:10:17.085 I'm leaning. 00:10:17.085 --> 00:10:20.505 I'm not going to sit here and talk about like, well, how am I going to pay for this 00:10:20.505 --> 00:10:22.435 or that when no income's really coming in? 00:10:22.435 --> 00:10:22.655 Right. 00:10:22.675 --> 00:10:26.700 But Just maintaining the patience, um, setting forth what it is. 00:10:26.700 --> 00:10:29.500 And it comes a knock and you just have to be patient. 00:10:29.500 --> 00:10:31.590 It's almost like you have to let go. 00:10:31.610 --> 00:10:31.910 Right. 00:10:31.910 --> 00:10:36.450 Once you fully release into it and accept where you're at, that's when 00:10:36.450 --> 00:10:37.800 the doors will start opening up. 00:10:38.130 --> 00:10:38.300 Steve: Yeah. 00:10:38.300 --> 00:10:40.500 Isn't that funny how the universe kind of lines that up? 00:10:41.620 --> 00:10:43.470 So you've been here now for two years. 00:10:43.540 --> 00:10:43.830 Yep. 00:10:44.610 --> 00:10:47.990 What's been your biggest surprise about working at Casago? 00:10:49.140 --> 00:10:53.040 Scott: How much process driven it is. 00:10:53.100 --> 00:10:54.770 Just getting things. 00:10:55.515 --> 00:10:56.605 In order, right? 00:10:56.635 --> 00:11:00.415 Like it's good that you can say all these things and do all these things, 00:11:00.415 --> 00:11:04.315 but actually implementing it for efficiency, which I loved, right? 00:11:04.315 --> 00:11:07.875 Like there's a reason behind the madness, so to speak, right? 00:11:07.875 --> 00:11:12.115 Why are you doing the things, which is a good question to always ask, right? 00:11:12.175 --> 00:11:15.295 So why are we helping out these partners? 00:11:15.305 --> 00:11:16.695 What is the intention? 00:11:16.705 --> 00:11:18.195 What do they want to achieve? 00:11:18.735 --> 00:11:19.925 Why do they want to get that? 00:11:20.015 --> 00:11:22.455 So asking those kinds of questions, I feel as though. 00:11:22.540 --> 00:11:29.020 Steve: Yeah, we just came off of a three day session of working with all the PSM 00:11:29.040 --> 00:11:35.670 crew and really trying to refine what our mission and our vision and what our 00:11:35.670 --> 00:11:38.420 goals are and the processes for the PSM. 00:11:38.430 --> 00:11:40.390 So you want to talk a little bit about that? 00:11:40.400 --> 00:11:41.730 How'd you, how'd you see that going? 00:11:41.780 --> 00:11:44.940 Scott: That excited me a lot more because it's always good to help 00:11:44.950 --> 00:11:48.440 people from a support role, but if you can help them out, even beyond 00:11:48.440 --> 00:11:50.020 that, that's what I'm excited about. 00:11:50.030 --> 00:11:52.080 Bringing that value to these individuals. 00:11:52.655 --> 00:11:57.565 Letting them see what we are offering to them, different ideas, new perspectives 00:11:57.565 --> 00:12:00.635 that maybe they haven't thought of sharing those ideas amongst the different 00:12:00.635 --> 00:12:01.895 markets that you're working with. 00:12:02.545 --> 00:12:06.335 One market might have one idea and you can share that with another and having those 00:12:06.365 --> 00:12:08.145 touch points I think is very valuable. 00:12:08.145 --> 00:12:11.495 So, I'm excited to see how we are going to be. 00:12:12.075 --> 00:12:14.605 Helping these markets potentially set goals, not only for 00:12:14.665 --> 00:12:16.205 myself, but for them as well. 00:12:16.325 --> 00:12:18.945 Steve: Yeah, we're really expanding your responsibility set, aren't we? 00:12:19.635 --> 00:12:21.195 It's going to be an interesting ride for the next year. 00:12:21.195 --> 00:12:22.294 It 00:12:22.295 --> 00:12:25.945 Scott: excites me a little bit more because again, I like that bigger path. 00:12:26.105 --> 00:12:26.395 Yeah. 00:12:26.685 --> 00:12:30.405 I like helping those individuals out, see that bigger vision as 00:12:30.405 --> 00:12:34.235 opposed to just sometimes getting lost in that day to day as well. 00:12:34.760 --> 00:12:35.960 Steve: In a single sentence? 00:12:35.970 --> 00:12:40.420 What's your favorite thing about the job you've had over the past two years? 00:12:41.890 --> 00:12:43.960 Speaker 3: The way I view it is relationships with CEOs. 00:12:44.080 --> 00:12:46.690 You're head of markets, decision makers, right? 00:12:46.720 --> 00:12:46.950 Yeah. 00:12:46.970 --> 00:12:50.540 People that can actually make decisions with your input. 00:12:50.800 --> 00:12:51.170 Steve: Right. 00:12:51.290 --> 00:12:53.010 Yeah, that's, that's a great way of thinking about that. 00:12:53.070 --> 00:12:54.120 I've never thought about it like that. 00:12:54.610 --> 00:12:57.939 We basically have 64 CEOs. 00:12:59.920 --> 00:13:00.330 Yeah. 00:13:00.710 --> 00:13:01.250 All around. 00:13:01.300 --> 00:13:02.000 I love that. 00:13:02.130 --> 00:13:02.600 That's great. 00:13:02.610 --> 00:13:04.990 That's actually a little profound. 00:13:05.700 --> 00:13:06.290 It really is. 00:13:06.570 --> 00:13:10.440 So as we're winding down and thinking about like the overall picture and 00:13:10.470 --> 00:13:13.155 where we've been and where we're going, You know, I'm going to bring up 00:13:13.165 --> 00:13:17.835 orange and I'm just wondering what your favorite letter in orange is and why 00:13:17.905 --> 00:13:21.415 Scott: for myself because I utilize it the most each and every 00:13:21.415 --> 00:13:23.145 day is going to be G for guide. 00:13:23.255 --> 00:13:26.095 Um, we're always building the team with our coworkers, right? 00:13:26.105 --> 00:13:27.925 So helping them out be efficient. 00:13:27.975 --> 00:13:30.115 I think that's probably my favorite. 00:13:30.145 --> 00:13:33.145 And then I always like how it's kept at the end with the excellence. 00:13:33.155 --> 00:13:35.064 So everything wrapped up in it. 00:13:35.235 --> 00:13:38.595 It comes to the E in excellence, but you've got to guide them efficiently. 00:13:38.675 --> 00:13:40.545 I feel like, so I like guiding the partners. 00:13:40.785 --> 00:13:41.835 Speaker 2: Yeah, I love that. 00:13:41.835 --> 00:13:46.105 You know, I always consider G for guide our leadership letter. 00:13:46.665 --> 00:13:51.645 And you know, when you tie that into excellence, one of the reasons why 00:13:51.685 --> 00:13:55.865 I think excellence works so well is because we're not looking for perfection. 00:13:55.905 --> 00:14:02.154 You'll, you'll exhaust yourself., but striving towards excellence is possible. 00:14:02.224 --> 00:14:05.404 Expecting perfection out of people is impossible. 00:14:06.114 --> 00:14:09.584 It's unforgiving, it's exhausting and unachievable. 00:14:09.594 --> 00:14:13.074 So I think I really love the pushing for excellence, right? 00:14:13.244 --> 00:14:14.194 So absolutely. 00:14:15.004 --> 00:14:16.584 Well, Scott, I really appreciate you coming on. 00:14:16.614 --> 00:14:19.344 Any last words that you might have as we end the show? 00:14:20.074 --> 00:14:21.314 Speaker 3: Thanks again for having me. 00:14:21.324 --> 00:14:25.344 It's always great to Be in these moments with individuals. 00:14:25.344 --> 00:14:29.184 I love the face to face It's always great to see individuals on a screen, 00:14:29.184 --> 00:14:33.784 but when you can actually physically be there it changes the entire Atmosphere 00:14:33.784 --> 00:14:37.374 and how you can get things done I'm big on the the energy and reading 00:14:37.374 --> 00:14:40.374 the room and helping individuals out maintaining the balance in there. 00:14:40.374 --> 00:14:42.114 So Yeah, you're 00:14:42.114 --> 00:14:44.024 Speaker 2: really great one on one, and I know that's one of the reasons 00:14:44.024 --> 00:14:48.374 why you came over is because you love travel, and you love being face to face, 00:14:48.394 --> 00:14:52.344 and seeing new places, and it, uh, I think it sort of feeds your soul, right? 00:14:52.674 --> 00:14:53.034 Absolutely. 00:14:53.809 --> 00:14:54.079 Big time. 00:14:54.199 --> 00:14:54.979 Well, thanks again Scott. 00:14:55.219 --> 00:14:55.759 Speaker 3: Thanks for having me. 00:14:56.194 --> 00:14:57.284 Speaker: It's the CAA cast. 00:14:57.734 --> 00:15:00.164 We're Casa cast. 00:15:00.714 --> 00:15:02.804 They be a caa. 00:15:03.234 --> 00:15:04.244 Just don't call in in 00:15:08.344 --> 00:15:08.564 caa. 00:15:09.469 --> 00:15:11.284 We got Orange Credo, caa.