In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Marc Pollack, Managing Director at FirstService Residential, for a candid conversation about grit, leadership, and the human realities of multifamily operations. Listen in to hear Marc:
- Share how growing up as a lifelong apartment resident in Queens led him intentionally into property management—and how early career risks, asking for more responsibility, and learning “through fire” shaped his leadership style
- Break down what it means to bridge capital and community, translating income statements into lived experiences while balancing owner expectations, operational realities, and resident needs across affordable, workforce, and luxury housing
- Reflect on the grind of multifamily, the emotional toll on on-site teams, and why empathy, culture champions, accountability, and scalable—not perfect—processes are essential to building resilient teams and livable communities
What is Multi-Family Grit?
A podcast featuring the untold stories and expert insights, the pros and cons, the celebrations and struggles, of the multi-family property management industry. This show's mission is to share the experiences of our industry leaders by taking a deep dive into this dynamic field.