{"version":"1.0.0","segments":[{"speaker":"Morgan Franklin","startTime":2.46,"endTime":5.34,"body":"Welcome to the"},{"speaker":"Morgan Franklin","startTime":2.46,"endTime":5.34,"body":"Aspiring Stylists Podcast with"},{"speaker":"Morgan Franklin","startTime":5.34,"endTime":9.63,"body":"Tracey Franklin. Where to begin,"},{"speaker":"Morgan Franklin","startTime":5.34,"endTime":9.63,"body":"grow and aspire to become the"},{"speaker":"Morgan Franklin","startTime":9.63,"endTime":13.2,"body":"best stylist you can be. Whether"},{"speaker":"Morgan Franklin","startTime":9.63,"endTime":13.2,"body":"you're thinking about becoming a"},{"speaker":"Morgan Franklin","startTime":13.2,"endTime":17.25,"body":"stylist opening a salon, or"},{"speaker":"Morgan Franklin","startTime":13.2,"endTime":17.25,"body":"developing your skills as an"},{"speaker":"Morgan Franklin","startTime":17.25,"endTime":20.67,"body":"experienced stylist the next"},{"speaker":"Morgan Franklin","startTime":17.25,"endTime":20.67,"body":"step of your beauty career"},{"speaker":"Morgan Franklin","startTime":20.7,"endTime":23.97,"body":"starts here. Each week we'll"},{"speaker":"Morgan Franklin","startTime":20.7,"endTime":23.97,"body":"discuss strategic ways to"},{"speaker":"Morgan Franklin","startTime":23.97,"endTime":28.8,"body":"design, plan and execute on"},{"speaker":"Morgan Franklin","startTime":23.97,"endTime":28.8,"body":"becoming a stylist that excels"},{"speaker":"Morgan Franklin","startTime":28.8,"endTime":32.76,"body":"behind the chair and above the"},{"speaker":"Morgan Franklin","startTime":28.8,"endTime":32.76,"body":"bottom line. Here's your host,"},{"speaker":"Morgan Franklin","startTime":32.91,"endTime":34.2,"body":"Tracey Franklin."},{"speaker":"Tracey Franklin","startTime":34.99,"endTime":37.45,"body":"There's a"},{"speaker":"Tracey Franklin","startTime":34.99,"endTime":37.45,"body":"stigma around admitting that you"},{"speaker":"Tracey Franklin","startTime":37.48,"endTime":41.86,"body":"don't have it all figured out."},{"speaker":"Tracey Franklin","startTime":37.48,"endTime":41.86,"body":"Guys, we need to change that"},{"speaker":"Tracey Franklin","startTime":41.86,"endTime":44.68,"body":"mentality. Of course, you're"},{"speaker":"Tracey Franklin","startTime":41.86,"endTime":44.68,"body":"gonna make mistakes, you're"},{"speaker":"Tracey Franklin","startTime":44.68,"endTime":48.76,"body":"still learning, you will always"},{"speaker":"Tracey Franklin","startTime":44.68,"endTime":48.76,"body":"be learning. Whether you're"},{"speaker":"Tracey Franklin","startTime":48.76,"endTime":51.52,"body":"learning on purpose, or life's"},{"speaker":"Tracey Franklin","startTime":48.76,"endTime":51.52,"body":"handing out lessons for free,"},{"speaker":"Tracey Franklin","startTime":51.55,"endTime":55.39,"body":"you will be a completely"},{"speaker":"Tracey Franklin","startTime":51.55,"endTime":55.39,"body":"different stylist in five years."},{"speaker":"Tracey Franklin","startTime":55.54,"endTime":59.59,"body":"And in five years again, I have"},{"speaker":"Tracey Franklin","startTime":55.54,"endTime":59.59,"body":"reinvented myself more times"},{"speaker":"Tracey Franklin","startTime":59.59,"endTime":63.55,"body":"than I can count and I'm nowhere"},{"speaker":"Tracey Franklin","startTime":59.59,"endTime":63.55,"body":"near done. So much of the"},{"speaker":"Tracey Franklin","startTime":63.55,"endTime":67.36,"body":"treasured knowledge that I carry"},{"speaker":"Tracey Franklin","startTime":63.55,"endTime":67.36,"body":"with me was learned by things"},{"speaker":"Tracey Franklin","startTime":67.36,"endTime":71.74,"body":"not working out by making"},{"speaker":"Tracey Franklin","startTime":67.36,"endTime":71.74,"body":"mistakes and learning from them."},{"speaker":"Tracey Franklin","startTime":71.95,"endTime":75.85,"body":"And by asking for help when I"},{"speaker":"Tracey Franklin","startTime":71.95,"endTime":75.85,"body":"needed it. This is where I see"},{"speaker":"Tracey Franklin","startTime":75.85,"endTime":79.27,"body":"the most potential go down the"},{"speaker":"Tracey Franklin","startTime":75.85,"endTime":79.27,"body":"drain. People are afraid to"},{"speaker":"Tracey Franklin","startTime":79.27,"endTime":82.96,"body":"admit they don't have all the"},{"speaker":"Tracey Franklin","startTime":79.27,"endTime":82.96,"body":"answers. And in time, that"},{"speaker":"Tracey Franklin","startTime":82.96,"endTime":86.44,"body":"mindset will paralyze you. On"},{"speaker":"Tracey Franklin","startTime":82.96,"endTime":86.44,"body":"the other hand, you can't be"},{"speaker":"Tracey Franklin","startTime":86.44,"endTime":90.01,"body":"someone that won't allow"},{"speaker":"Tracey Franklin","startTime":86.44,"endTime":90.01,"body":"anything to ever be good enough."},{"speaker":"Tracey Franklin","startTime":90.1,"endTime":93.88,"body":"You have to stop being so hard"},{"speaker":"Tracey Franklin","startTime":90.1,"endTime":93.88,"body":"on yourself. We have to find the"},{"speaker":"Tracey Franklin","startTime":93.88,"endTime":97.87,"body":"balance between our competence"},{"speaker":"Tracey Franklin","startTime":93.88,"endTime":97.87,"body":"and our insecurities. We have to"},{"speaker":"Tracey Franklin","startTime":97.87,"endTime":101.56,"body":"see the good that we're doing"},{"speaker":"Tracey Franklin","startTime":97.87,"endTime":101.56,"body":"while realizing that yes, there"},{"speaker":"Tracey Franklin","startTime":101.56,"endTime":105.79,"body":"is still room for improvement."},{"speaker":"Tracey Franklin","startTime":101.56,"endTime":105.79,"body":"Why is it so hard for stylists"},{"speaker":"Tracey Franklin","startTime":105.79,"endTime":109.48,"body":"to acknowledge and accept their"},{"speaker":"Tracey Franklin","startTime":105.79,"endTime":109.48,"body":"mistakes? Well, the first step"},{"speaker":"Tracey Franklin","startTime":109.48,"endTime":112.96,"body":"is admitting you have a problem."},{"speaker":"Tracey Franklin","startTime":109.48,"endTime":112.96,"body":"But seriously, everyone makes"},{"speaker":"Tracey Franklin","startTime":112.96,"endTime":115.54,"body":"mistakes and acting like you"},{"speaker":"Tracey Franklin","startTime":112.96,"endTime":115.54,"body":"don't make you someone"},{"speaker":"Tracey Franklin","startTime":115.54,"endTime":119.65,"body":"completely unrelatable. Clients"},{"speaker":"Tracey Franklin","startTime":115.54,"endTime":119.65,"body":"want a safe space to tell you"},{"speaker":"Tracey Franklin","startTime":119.65,"endTime":122.77,"body":"when things aren't just like"},{"speaker":"Tracey Franklin","startTime":119.65,"endTime":122.77,"body":"they would like them. If we"},{"speaker":"Tracey Franklin","startTime":122.77,"endTime":125.83,"body":"don't create that safe space for"},{"speaker":"Tracey Franklin","startTime":122.77,"endTime":125.83,"body":"them, it's going to affect the"},{"speaker":"Tracey Franklin","startTime":125.83,"endTime":129.73,"body":"relationship and how long that"},{"speaker":"Tracey Franklin","startTime":125.83,"endTime":129.73,"body":"relationship last. If we don't"},{"speaker":"Tracey Franklin","startTime":129.73,"endTime":133.57,"body":"let it sink in, learn from it"},{"speaker":"Tracey Franklin","startTime":129.73,"endTime":133.57,"body":"and make the necessary"},{"speaker":"Tracey Franklin","startTime":133.57,"endTime":137.41,"body":"adjustments, then why would"},{"speaker":"Tracey Franklin","startTime":133.57,"endTime":137.41,"body":"anyone keep coming back, you're"},{"speaker":"Tracey Franklin","startTime":137.41,"endTime":141.16,"body":"gonna be at the top of your game"},{"speaker":"Tracey Franklin","startTime":137.41,"endTime":141.16,"body":"as a colorist, you can be the"},{"speaker":"Tracey Franklin","startTime":141.16,"endTime":144.55,"body":"most skilled barber out there."},{"speaker":"Tracey Franklin","startTime":141.16,"endTime":144.55,"body":"But if you make people feel"},{"speaker":"Tracey Franklin","startTime":144.55,"endTime":147.13,"body":"uncomfortable when they're"},{"speaker":"Tracey Franklin","startTime":144.55,"endTime":147.13,"body":"trying to be honest with you,"},{"speaker":"Tracey Franklin","startTime":147.13,"endTime":150.94,"body":"none of that will matter. I"},{"speaker":"Tracey Franklin","startTime":147.13,"endTime":150.94,"body":"started out as an assistant, and"},{"speaker":"Tracey Franklin","startTime":150.94,"endTime":154.24,"body":"that taught me early on that"},{"speaker":"Tracey Franklin","startTime":150.94,"endTime":154.24,"body":"there is too much to gain from"},{"speaker":"Tracey Franklin","startTime":154.24,"endTime":158.44,"body":"successful and talented stylists"},{"speaker":"Tracey Franklin","startTime":154.24,"endTime":158.44,"body":"not to take advantage of it."},{"speaker":"Tracey Franklin","startTime":158.74,"endTime":162.04,"body":"I've been in the industry 23"},{"speaker":"Tracey Franklin","startTime":158.74,"endTime":162.04,"body":"years now and I couldn't be"},{"speaker":"Tracey Franklin","startTime":162.04,"endTime":165.76,"body":"happier with how I spent my"},{"speaker":"Tracey Franklin","startTime":162.04,"endTime":165.76,"body":"first six months after my"},{"speaker":"Tracey Franklin","startTime":165.76,"endTime":168.94,"body":"apprenticeship, I got to work"},{"speaker":"Tracey Franklin","startTime":165.76,"endTime":168.94,"body":"building my clientele. I was"},{"speaker":"Tracey Franklin","startTime":168.94,"endTime":172.81,"body":"competent in some services, yes,"},{"speaker":"Tracey Franklin","startTime":168.94,"endTime":172.81,"body":"but I still had so much to"},{"speaker":"Tracey Franklin","startTime":172.81,"endTime":176.83,"body":"learn. Back in those days, I"},{"speaker":"Tracey Franklin","startTime":172.81,"endTime":176.83,"body":"didn't travel for education I"},{"speaker":"Tracey Franklin","startTime":176.83,"endTime":179.02,"body":"had littles at home, and"},{"speaker":"Tracey Franklin","startTime":176.83,"endTime":179.02,"body":"honestly, it was pretty"},{"speaker":"Tracey Franklin","startTime":179.02,"endTime":182.95,"body":"expensive for a new stylist. But"},{"speaker":"Tracey Franklin","startTime":179.02,"endTime":182.95,"body":"I would read books, and I would"},{"speaker":"Tracey Franklin","startTime":182.95,"endTime":187.57,"body":"go to any class that my local"},{"speaker":"Tracey Franklin","startTime":182.95,"endTime":187.57,"body":"supply house hosted. And I still"},{"speaker":"Tracey Franklin","startTime":187.57,"endTime":190.6,"body":"continue to learn from that"},{"speaker":"Tracey Franklin","startTime":187.57,"endTime":190.6,"body":"mentor that I worked for the"},{"speaker":"Tracey Franklin","startTime":190.6,"endTime":195.61,"body":"entire time I worked there. If I"},{"speaker":"Tracey Franklin","startTime":190.6,"endTime":195.61,"body":"needed help, I asked, and I'm a"},{"speaker":"Tracey Franklin","startTime":195.61,"endTime":199.36,"body":"better stylist for it. So there"},{"speaker":"Tracey Franklin","startTime":195.61,"endTime":199.36,"body":"are some mistakes that you're"},{"speaker":"Tracey Franklin","startTime":199.36,"endTime":203.17,"body":"going to make, maybe more than"},{"speaker":"Tracey Franklin","startTime":199.36,"endTime":203.17,"body":"once, and it's going to impact"},{"speaker":"Tracey Franklin","startTime":203.17,"endTime":205.99,"body":"you and it's going to impact the"},{"speaker":"Tracey Franklin","startTime":203.17,"endTime":205.99,"body":"client and one of them is salon"},{"speaker":"Tracey Franklin","startTime":205.99,"endTime":209.68,"body":"hopping. It is by far the most"},{"speaker":"Tracey Franklin","startTime":205.99,"endTime":209.68,"body":"detrimental thing that you can"},{"speaker":"Tracey Franklin","startTime":209.68,"endTime":213.16,"body":"do behind the chair. If you've"},{"speaker":"Tracey Franklin","startTime":209.68,"endTime":213.16,"body":"been out of school, two years,"},{"speaker":"Tracey Franklin","startTime":213.16,"endTime":215.68,"body":"and you've already been at two"},{"speaker":"Tracey Franklin","startTime":213.16,"endTime":215.68,"body":"and three salons, honey, you"},{"speaker":"Tracey Franklin","startTime":215.68,"endTime":219.07,"body":"need to sit still for a minute,"},{"speaker":"Tracey Franklin","startTime":215.68,"endTime":219.07,"body":"okay? If this is you, I"},{"speaker":"Tracey Franklin","startTime":219.07,"endTime":222.64,"body":"encourage you to take a deeper"},{"speaker":"Tracey Franklin","startTime":219.07,"endTime":222.64,"body":"look at that grass that you"},{"speaker":"Tracey Franklin","startTime":222.64,"endTime":227.65,"body":"think is so green. If you're not"},{"speaker":"Tracey Franklin","startTime":222.64,"endTime":227.65,"body":"finding your salon home time"},{"speaker":"Tracey Franklin","startTime":227.68,"endTime":231.55,"body":"after time, then the common"},{"speaker":"Tracey Franklin","startTime":227.68,"endTime":231.55,"body":"denominator is you. And it's"},{"speaker":"Tracey Franklin","startTime":231.55,"endTime":234.76,"body":"time to see where the holes are"},{"speaker":"Tracey Franklin","startTime":231.55,"endTime":234.76,"body":"on how you're handling your"},{"speaker":"Tracey Franklin","startTime":234.76,"endTime":238.84,"body":"business. Secondly, would"},{"speaker":"Tracey Franklin","startTime":234.76,"endTime":238.84,"body":"definitely be not updating your"},{"speaker":"Tracey Franklin","startTime":238.84,"endTime":242.95,"body":"skill set doing things the way"},{"speaker":"Tracey Franklin","startTime":238.84,"endTime":242.95,"body":"you've always done them just"},{"speaker":"Tracey Franklin","startTime":242.95,"endTime":246.7,"body":"because you've always done them"},{"speaker":"Tracey Franklin","startTime":242.95,"endTime":246.7,"body":"that way. The satisfaction in"},{"speaker":"Tracey Franklin","startTime":246.7,"endTime":249.85,"body":"your work and the longevity of"},{"speaker":"Tracey Franklin","startTime":246.7,"endTime":249.85,"body":"your career is depending on you"},{"speaker":"Tracey Franklin","startTime":249.85,"endTime":253.06,"body":"to get out of the box, you put"},{"speaker":"Tracey Franklin","startTime":249.85,"endTime":253.06,"body":"yourself in and try something"},{"speaker":"Tracey Franklin","startTime":253.06,"endTime":259.3,"body":"new. Even if you're afraid, do"},{"speaker":"Tracey Franklin","startTime":253.06,"endTime":259.3,"body":"it afraid. Being so afraid of"},{"speaker":"Tracey Franklin","startTime":259.3,"endTime":262.72,"body":"making a mistake that you don't"},{"speaker":"Tracey Franklin","startTime":259.3,"endTime":262.72,"body":"even try new things is going to"},{"speaker":"Tracey Franklin","startTime":262.75,"endTime":266.56,"body":"really impact your creativity"},{"speaker":"Tracey Franklin","startTime":262.75,"endTime":266.56,"body":"and your willingness to even try"},{"speaker":"Tracey Franklin","startTime":266.56,"endTime":270.76,"body":"new techniques. Your fear will"},{"speaker":"Tracey Franklin","startTime":266.56,"endTime":270.76,"body":"hold you back if you let it but"},{"speaker":"Tracey Franklin","startTime":270.76,"endTime":274.78,"body":"you can't afford to let it so"},{"speaker":"Tracey Franklin","startTime":270.76,"endTime":274.78,"body":"the mistakes been made. What do"},{"speaker":"Tracey Franklin","startTime":274.78,"endTime":278.71,"body":"we do, right? Like what do we"},{"speaker":"Tracey Franklin","startTime":274.78,"endTime":278.71,"body":"do? Step one, be transparent"},{"speaker":"Tracey Franklin","startTime":278.71,"endTime":282.28,"body":"with your guest. They're gonna"},{"speaker":"Tracey Franklin","startTime":278.71,"endTime":282.28,"body":"notice whether you made a"},{"speaker":"Tracey Franklin","startTime":282.28,"endTime":285.58,"body":"scheduling error or their color"},{"speaker":"Tracey Franklin","startTime":282.28,"endTime":285.58,"body":"got too dark, they're going to"},{"speaker":"Tracey Franklin","startTime":285.58,"endTime":289.24,"body":"notice and the worst thing that"},{"speaker":"Tracey Franklin","startTime":285.58,"endTime":289.24,"body":"you can do is to try and sweep"},{"speaker":"Tracey Franklin","startTime":289.24,"endTime":292.54,"body":"it under the rug. Just say hey,"},{"speaker":"Tracey Franklin","startTime":289.24,"endTime":292.54,"body":"look, I've made a little"},{"speaker":"Tracey Franklin","startTime":292.54,"endTime":295.48,"body":"mistake. And I'm sorry and I"},{"speaker":"Tracey Franklin","startTime":292.54,"endTime":295.48,"body":"promise I'm going to make it"},{"speaker":"Tracey Franklin","startTime":295.48,"endTime":298.21,"body":"right. respect them enough to"},{"speaker":"Tracey Franklin","startTime":295.48,"endTime":298.21,"body":"not treat them like they're"},{"speaker":"Tracey Franklin","startTime":298.21,"endTime":301.33,"body":"stupid and you'll get respect"},{"speaker":"Tracey Franklin","startTime":298.21,"endTime":301.33,"body":"and read Turn for your honesty."},{"speaker":"Tracey Franklin","startTime":301.96,"endTime":306.88,"body":"I'm gonna give you two scenarios"},{"speaker":"Tracey Franklin","startTime":301.96,"endTime":306.88,"body":"here. Okay? Stylist A gets the"},{"speaker":"Tracey Franklin","startTime":306.88,"endTime":310.87,"body":"client's hair too dark. She"},{"speaker":"Tracey Franklin","startTime":306.88,"endTime":310.87,"body":"excuses herself to go do a"},{"speaker":"Tracey Franklin","startTime":310.87,"endTime":314.92,"body":"little research. She asked a few"},{"speaker":"Tracey Franklin","startTime":310.87,"endTime":314.92,"body":"senior stylist in the salon."},{"speaker":"Tracey Franklin","startTime":314.92,"endTime":318.91,"body":"Hey, what should I do? Once she"},{"speaker":"Tracey Franklin","startTime":314.92,"endTime":318.91,"body":"has a solution she goes back to"},{"speaker":"Tracey Franklin","startTime":318.91,"endTime":322.18,"body":"the shampoo bowl with the"},{"speaker":"Tracey Franklin","startTime":318.91,"endTime":322.18,"body":"competence she needs to let the"},{"speaker":"Tracey Franklin","startTime":322.18,"endTime":326.14,"body":"guests know. Yes, I got it too"},{"speaker":"Tracey Franklin","startTime":322.18,"endTime":326.14,"body":"dark, but I've got a solution."},{"speaker":"Tracey Franklin","startTime":326.17,"endTime":329.53,"body":"she apologizes to the guests for"},{"speaker":"Tracey Franklin","startTime":326.17,"endTime":329.53,"body":"the extra time it's going to"},{"speaker":"Tracey Franklin","startTime":329.53,"endTime":335.05,"body":"take and get started. Stylist B"},{"speaker":"Tracey Franklin","startTime":329.53,"endTime":335.05,"body":"gets the hair too dark, same"},{"speaker":"Tracey Franklin","startTime":335.05,"endTime":338.86,"body":"exact situation, but she still"},{"speaker":"Tracey Franklin","startTime":335.05,"endTime":338.86,"body":"makes it looks pretty good. She"},{"speaker":"Tracey Franklin","startTime":338.86,"endTime":341.65,"body":"takes the guests back to the"},{"speaker":"Tracey Franklin","startTime":338.86,"endTime":341.65,"body":"chair and starts to blow dry the"},{"speaker":"Tracey Franklin","startTime":341.65,"endTime":345.37,"body":"hair without saying anything."},{"speaker":"Tracey Franklin","startTime":341.65,"endTime":345.37,"body":"The client asks why does this"},{"speaker":"Tracey Franklin","startTime":345.37,"endTime":348.13,"body":"look different and the stylist"},{"speaker":"Tracey Franklin","startTime":345.37,"endTime":348.13,"body":"says ah the color muster grab"},{"speaker":"Tracey Franklin","startTime":348.13,"endTime":351.97,"body":"this time but it's going to fade"},{"speaker":"Tracey Franklin","startTime":348.13,"endTime":351.97,"body":"and a few shampoos. Stylists be"},{"speaker":"Tracey Franklin","startTime":351.97,"endTime":356.2,"body":"let that client leave"},{"speaker":"Tracey Franklin","startTime":351.97,"endTime":356.2,"body":"unsatisfied without an apology."},{"speaker":"Tracey Franklin","startTime":356.26,"endTime":359.68,"body":"This is the same exact scenario"},{"speaker":"Tracey Franklin","startTime":356.26,"endTime":359.68,"body":"guys handled completely"},{"speaker":"Tracey Franklin","startTime":359.68,"endTime":362.98,"body":"different. Now I'm going to ask"},{"speaker":"Tracey Franklin","startTime":359.68,"endTime":362.98,"body":"you, which one of these stylists"},{"speaker":"Tracey Franklin","startTime":362.98,"endTime":366.52,"body":"Do you think gets to keep the"},{"speaker":"Tracey Franklin","startTime":362.98,"endTime":366.52,"body":"client. So as a salon owner, and"},{"speaker":"Tracey Franklin","startTime":366.52,"endTime":370.75,"body":"even an experienced stylist"},{"speaker":"Tracey Franklin","startTime":366.52,"endTime":370.75,"body":"working in another salon, I know"},{"speaker":"Tracey Franklin","startTime":370.75,"endTime":374.26,"body":"how important it is to create an"},{"speaker":"Tracey Franklin","startTime":370.75,"endTime":374.26,"body":"environment where it's safe,"},{"speaker":"Tracey Franklin","startTime":374.71,"endTime":377.98,"body":"where it's safe to admit"},{"speaker":"Tracey Franklin","startTime":374.71,"endTime":377.98,"body":"mistakes, and where you can"},{"speaker":"Tracey Franklin","startTime":378.01,"endTime":382.78,"body":"actually expect to work together"},{"speaker":"Tracey Franklin","startTime":378.01,"endTime":382.78,"body":"as a team and ask for help. The"},{"speaker":"Tracey Franklin","startTime":382.78,"endTime":387.31,"body":"best environment to work in is a"},{"speaker":"Tracey Franklin","startTime":382.78,"endTime":387.31,"body":"supportive and empowering one. A"},{"speaker":"Tracey Franklin","startTime":387.31,"endTime":390.46,"body":"team with a strong culture a"},{"speaker":"Tracey Franklin","startTime":387.31,"endTime":390.46,"body":"team that functions with the"},{"speaker":"Tracey Franklin","startTime":390.46,"endTime":395.17,"body":"same goal in mind will elevate"},{"speaker":"Tracey Franklin","startTime":390.46,"endTime":395.17,"body":"everyone's success. One way to"},{"speaker":"Tracey Franklin","startTime":395.17,"endTime":398.98,"body":"do that is with an unwavering"},{"speaker":"Tracey Franklin","startTime":395.17,"endTime":398.98,"body":"willingness to have each other's"},{"speaker":"Tracey Franklin","startTime":398.98,"endTime":403.42,"body":"back to help each other out with"},{"speaker":"Tracey Franklin","startTime":398.98,"endTime":403.42,"body":"formulations with haircuts."},{"speaker":"Tracey Franklin","startTime":403.75,"endTime":406.48,"body":"Maybe you're running behind and"},{"speaker":"Tracey Franklin","startTime":403.75,"endTime":406.48,"body":"you need somebody to shampoo for"},{"speaker":"Tracey Franklin","startTime":406.48,"endTime":410.23,"body":"you. Sometimes you just need"},{"speaker":"Tracey Franklin","startTime":406.48,"endTime":410.23,"body":"someone to share a solution on"},{"speaker":"Tracey Franklin","startTime":410.23,"endTime":413.29,"body":"how to deal with a difficult"},{"speaker":"Tracey Franklin","startTime":410.23,"endTime":413.29,"body":"client the list goes on and on."},{"speaker":"Tracey Franklin","startTime":413.56,"endTime":418.15,"body":"As a salon owner, I am never mad"},{"speaker":"Tracey Franklin","startTime":413.56,"endTime":418.15,"body":"at anyone who makes a mistake,"},{"speaker":"Tracey Franklin","startTime":418.36,"endTime":421.9,"body":"owns it and grows from it. How"},{"speaker":"Tracey Franklin","startTime":418.36,"endTime":421.9,"body":"could I be when I have been"},{"speaker":"Tracey Franklin","startTime":421.9,"endTime":426.13,"body":"there myself countless times."},{"speaker":"Tracey Franklin","startTime":421.9,"endTime":426.13,"body":"There is nothing more important"},{"speaker":"Tracey Franklin","startTime":426.28,"endTime":430.24,"body":"as a salon owner than keeping my"},{"speaker":"Tracey Franklin","startTime":426.28,"endTime":430.24,"body":"team motivated and educated. And"},{"speaker":"Tracey Franklin","startTime":430.24,"endTime":434.02,"body":"you better believe I'm going to"},{"speaker":"Tracey Franklin","startTime":430.24,"endTime":434.02,"body":"at least do my part and I'm"},{"speaker":"Tracey Franklin","startTime":434.02,"endTime":438.16,"body":"going to expect them to do"},{"speaker":"Tracey Franklin","startTime":434.02,"endTime":438.16,"body":"theirs. I am the author of my"},{"speaker":"Tracey Franklin","startTime":438.16,"endTime":442.3,"body":"salons culture. Now my team has"},{"speaker":"Tracey Franklin","startTime":438.16,"endTime":442.3,"body":"helped me co write my salon"},{"speaker":"Tracey Franklin","startTime":442.3,"endTime":446.17,"body":"story every single day. And I"},{"speaker":"Tracey Franklin","startTime":442.3,"endTime":446.17,"body":"know that but at the end of each"},{"speaker":"Tracey Franklin","startTime":446.17,"endTime":449.32,"body":"day, if someone doesn't feel"},{"speaker":"Tracey Franklin","startTime":446.17,"endTime":449.32,"body":"safe and supported when a"},{"speaker":"Tracey Franklin","startTime":449.32,"endTime":453.52,"body":"mistake is made, then we're all"},{"speaker":"Tracey Franklin","startTime":449.32,"endTime":453.52,"body":"getting it wrong. Mistakes are"},{"speaker":"Tracey Franklin","startTime":453.52,"endTime":457.42,"body":"not just for students in beauty"},{"speaker":"Tracey Franklin","startTime":453.52,"endTime":457.42,"body":"school or the new stylist trying"},{"speaker":"Tracey Franklin","startTime":457.42,"endTime":460.72,"body":"to figure it all out. I got"},{"speaker":"Tracey Franklin","startTime":457.42,"endTime":460.72,"body":"someone's hair too dark just a"},{"speaker":"Tracey Franklin","startTime":460.72,"endTime":465.13,"body":"few months ago. mistakes are"},{"speaker":"Tracey Franklin","startTime":460.72,"endTime":465.13,"body":"made no matter who you are or"},{"speaker":"Tracey Franklin","startTime":465.13,"endTime":468.97,"body":"where you are in your journey."},{"speaker":"Tracey Franklin","startTime":465.13,"endTime":468.97,"body":"As a mentor and educator, one of"},{"speaker":"Tracey Franklin","startTime":468.97,"endTime":472.03,"body":"the hardest parts of my job is"},{"speaker":"Tracey Franklin","startTime":468.97,"endTime":472.03,"body":"making sure students don't rip"},{"speaker":"Tracey Franklin","startTime":472.03,"endTime":475.96,"body":"themselves apart every time"},{"speaker":"Tracey Franklin","startTime":472.03,"endTime":475.96,"body":"something goes even a little off"},{"speaker":"Tracey Franklin","startTime":475.96,"endTime":480.01,"body":"the rails. This is the exact"},{"speaker":"Tracey Franklin","startTime":475.96,"endTime":480.01,"body":"time in their life where they're"},{"speaker":"Tracey Franklin","startTime":480.01,"endTime":484.18,"body":"going to need to give permission"},{"speaker":"Tracey Franklin","startTime":480.01,"endTime":484.18,"body":"to themselves for some grace."},{"speaker":"Tracey Franklin","startTime":484.57,"endTime":487.66,"body":"But oftentimes they don't. And"},{"speaker":"Tracey Franklin","startTime":484.57,"endTime":487.66,"body":"it's really hard to see,"},{"speaker":"Tracey Franklin","startTime":487.84,"endTime":491.98,"body":"perfectionism is paralyzing and"},{"speaker":"Tracey Franklin","startTime":487.84,"endTime":491.98,"body":"you are chasing the impossible"},{"speaker":"Tracey Franklin","startTime":491.98,"endTime":497.35,"body":"dream. So make the mistakes and"},{"speaker":"Tracey Franklin","startTime":491.98,"endTime":497.35,"body":"use them as stepping stones. So"},{"speaker":"Tracey Franklin","startTime":497.35,"endTime":501.58,"body":"when a stylist is looking for"},{"speaker":"Tracey Franklin","startTime":497.35,"endTime":501.58,"body":"their salon home, how can they"},{"speaker":"Tracey Franklin","startTime":501.58,"endTime":505.33,"body":"really gauge if this salon has"},{"speaker":"Tracey Franklin","startTime":501.58,"endTime":505.33,"body":"this openness, this learning"},{"speaker":"Tracey Franklin","startTime":505.33,"endTime":508.21,"body":"environment we're talking about?"},{"speaker":"Tracey Franklin","startTime":505.33,"endTime":508.21,"body":"Of course, no one wants to say,"},{"speaker":"Tracey Franklin","startTime":508.21,"endTime":511.75,"body":"Hey, who's going to help me if I"},{"speaker":"Tracey Franklin","startTime":508.21,"endTime":511.75,"body":"mess up? But it is a good"},{"speaker":"Tracey Franklin","startTime":511.75,"endTime":515.35,"body":"question to know the answer to"},{"speaker":"Tracey Franklin","startTime":511.75,"endTime":515.35,"body":"and honestly, you just need to"},{"speaker":"Tracey Franklin","startTime":515.35,"endTime":518.35,"body":"see the salon in motion. So"},{"speaker":"Tracey Franklin","startTime":515.35,"endTime":518.35,"body":"you're gonna need to spend some"},{"speaker":"Tracey Franklin","startTime":518.35,"endTime":521.95,"body":"time there. You can ask to come"},{"speaker":"Tracey Franklin","startTime":518.35,"endTime":521.95,"body":"shadow you can apply for a part"},{"speaker":"Tracey Franklin","startTime":521.95,"endTime":526.6,"body":"time job, whatever you need to"},{"speaker":"Tracey Franklin","startTime":521.95,"endTime":526.6,"body":"do to take a deeper look. It's"},{"speaker":"Tracey Franklin","startTime":526.6,"endTime":530.47,"body":"worth it. It's not ironclad, you"},{"speaker":"Tracey Franklin","startTime":526.6,"endTime":530.47,"body":"know, do I think a salon can"},{"speaker":"Tracey Franklin","startTime":530.47,"endTime":534.16,"body":"misrepresent themselves? Sure."},{"speaker":"Tracey Franklin","startTime":530.47,"endTime":534.16,"body":"If there's a guest present, most"},{"speaker":"Tracey Franklin","startTime":534.16,"endTime":537.43,"body":"likely we are all going to be on"},{"speaker":"Tracey Franklin","startTime":534.16,"endTime":537.43,"body":"our best behavior that's normal,"},{"speaker":"Tracey Franklin","startTime":537.61,"endTime":541.09,"body":"but you can pay attention to how"},{"speaker":"Tracey Franklin","startTime":537.61,"endTime":541.09,"body":"they treat each other how they"},{"speaker":"Tracey Franklin","startTime":541.09,"endTime":545.05,"body":"talk to each other or about each"},{"speaker":"Tracey Franklin","startTime":541.09,"endTime":545.05,"body":"other and get a pretty good idea"},{"speaker":"Tracey Franklin","startTime":545.05,"endTime":550.0,"body":"of how they work together or how"},{"speaker":"Tracey Franklin","startTime":545.05,"endTime":550.0,"body":"they don't. Mentorship is such a"},{"speaker":"Tracey Franklin","startTime":550.0,"endTime":554.56,"body":"valuable exchange and I know"},{"speaker":"Tracey Franklin","startTime":550.0,"endTime":554.56,"body":"hundreds of successful stylists"},{"speaker":"Tracey Franklin","startTime":554.59,"endTime":558.43,"body":"who give mad credit to the"},{"speaker":"Tracey Franklin","startTime":554.59,"endTime":558.43,"body":"people who have sewn into them"},{"speaker":"Tracey Franklin","startTime":558.49,"endTime":562.12,"body":"and added value to their career."},{"speaker":"Tracey Franklin","startTime":558.49,"endTime":562.12,"body":"I have been a mentor for most of"},{"speaker":"Tracey Franklin","startTime":562.12,"endTime":565.51,"body":"my career. I believe in it so"},{"speaker":"Tracey Franklin","startTime":562.12,"endTime":565.51,"body":"much that I won't even put a"},{"speaker":"Tracey Franklin","startTime":565.51,"endTime":568.33,"body":"stylus on the floor at my salon"},{"speaker":"Tracey Franklin","startTime":565.51,"endTime":568.33,"body":"without taking them through at"},{"speaker":"Tracey Franklin","startTime":568.33,"endTime":573.46,"body":"least my basic mentorship"},{"speaker":"Tracey Franklin","startTime":568.33,"endTime":573.46,"body":"program. Even a seasoned stylist"},{"speaker":"Tracey Franklin","startTime":573.46,"endTime":577.75,"body":"coming on board needs at least a"},{"speaker":"Tracey Franklin","startTime":573.46,"endTime":577.75,"body":"modified one. How else will they"},{"speaker":"Tracey Franklin","startTime":577.75,"endTime":581.47,"body":"know how it all flows, where"},{"speaker":"Tracey Franklin","startTime":577.75,"endTime":581.47,"body":"things go and how things need to"},{"speaker":"Tracey Franklin","startTime":581.47,"endTime":585.01,"body":"be done? I'm proud to say my"},{"speaker":"Tracey Franklin","startTime":581.47,"endTime":585.01,"body":"salon has an incredible"},{"speaker":"Tracey Franklin","startTime":585.01,"endTime":589.48,"body":"reputation and my community, one"},{"speaker":"Tracey Franklin","startTime":585.01,"endTime":589.48,"body":"that's been built by my blood"},{"speaker":"Tracey Franklin","startTime":589.51,"endTime":593.26,"body":"and sweat and tears baby and by"},{"speaker":"Tracey Franklin","startTime":589.51,"endTime":593.26,"body":"every stylist who has ever"},{"speaker":"Tracey Franklin","startTime":593.26,"endTime":597.4,"body":"worked for me. I'm fiercely"},{"speaker":"Tracey Franklin","startTime":593.26,"endTime":597.4,"body":"protective of it because I know"},{"speaker":"Tracey Franklin","startTime":597.4,"endTime":601.33,"body":"if it's tarnished it affects"},{"speaker":"Tracey Franklin","startTime":597.4,"endTime":601.33,"body":"everyone So I'm never gonna let"},{"speaker":"Tracey Franklin","startTime":601.33,"endTime":605.08,"body":"someone come in and just go"},{"speaker":"Tracey Franklin","startTime":601.33,"endTime":605.08,"body":"rogue. And honestly, they thank"},{"speaker":"Tracey Franklin","startTime":605.08,"endTime":608.41,"body":"me for it. I think people"},{"speaker":"Tracey Franklin","startTime":605.08,"endTime":608.41,"body":"appreciate the structure and the"},{"speaker":"Tracey Franklin","startTime":608.41,"endTime":613.15,"body":"clarity of expectation. It's a"},{"speaker":"Tracey Franklin","startTime":608.41,"endTime":613.15,"body":"big leap from students salon,"},{"speaker":"Tracey Franklin","startTime":613.39,"endTime":616.75,"body":"where you have someone at every"},{"speaker":"Tracey Franklin","startTime":613.39,"endTime":616.75,"body":"second to help you see a service"},{"speaker":"Tracey Franklin","startTime":616.75,"endTime":620.5,"body":"through to the real salon floor,"},{"speaker":"Tracey Franklin","startTime":616.75,"endTime":620.5,"body":"and it can be difficult to"},{"speaker":"Tracey Franklin","startTime":620.5,"endTime":624.31,"body":"navigate on your own. This is"},{"speaker":"Tracey Franklin","startTime":620.5,"endTime":624.31,"body":"where strong leadership and a"},{"speaker":"Tracey Franklin","startTime":624.31,"endTime":627.76,"body":"good mentorship program is going"},{"speaker":"Tracey Franklin","startTime":624.31,"endTime":627.76,"body":"to serve you well. There is an"},{"speaker":"Tracey Franklin","startTime":627.79,"endTime":632.2,"body":"unlimited supply of amazing"},{"speaker":"Tracey Franklin","startTime":627.79,"endTime":632.2,"body":"stylist and salon owners"},{"speaker":"Tracey Franklin","startTime":632.29,"endTime":636.7,"body":"offering up the goods for free"},{"speaker":"Tracey Franklin","startTime":632.29,"endTime":636.7,"body":"on social media. You don't even"},{"speaker":"Tracey Franklin","startTime":636.7,"endTime":639.97,"body":"have to scroll very long anymore"},{"speaker":"Tracey Franklin","startTime":636.7,"endTime":639.97,"body":"before you will stumble upon"},{"speaker":"Tracey Franklin","startTime":639.97,"endTime":644.32,"body":"some little nugget that can make"},{"speaker":"Tracey Franklin","startTime":639.97,"endTime":644.32,"body":"you better. But to really ignite"},{"speaker":"Tracey Franklin","startTime":644.32,"endTime":648.25,"body":"your passion, I love a"},{"speaker":"Tracey Franklin","startTime":644.32,"endTime":648.25,"body":"convention or a hands on class"},{"speaker":"Tracey Franklin","startTime":648.25,"endTime":651.82,"body":"that can be so powerful. Not to"},{"speaker":"Tracey Franklin","startTime":648.25,"endTime":651.82,"body":"mention, I've made a lot of"},{"speaker":"Tracey Franklin","startTime":651.82,"endTime":655.66,"body":"really good connections. And you"},{"speaker":"Tracey Franklin","startTime":651.82,"endTime":655.66,"body":"know, you can too when you're"},{"speaker":"Tracey Franklin","startTime":655.66,"endTime":659.8,"body":"sharing a roof with 1000s of"},{"speaker":"Tracey Franklin","startTime":655.66,"endTime":659.8,"body":"industry professionals, it's"},{"speaker":"Tracey Franklin","startTime":659.8,"endTime":665.23,"body":"magic, the energy is amazing."},{"speaker":"Tracey Franklin","startTime":659.8,"endTime":665.23,"body":"Another great way to improve as"},{"speaker":"Tracey Franklin","startTime":665.23,"endTime":669.46,"body":"a stylist or to just be more"},{"speaker":"Tracey Franklin","startTime":665.23,"endTime":669.46,"body":"insightful as a human being is"},{"speaker":"Tracey Franklin","startTime":669.46,"endTime":673.21,"body":"through podcasts and audiobooks."},{"speaker":"Tracey Franklin","startTime":669.46,"endTime":673.21,"body":"Turn one on while you're doing"},{"speaker":"Tracey Franklin","startTime":673.21,"endTime":676.3,"body":"your makeup or cleaning the"},{"speaker":"Tracey Franklin","startTime":673.21,"endTime":676.3,"body":"house. Some of my favorites are"},{"speaker":"Tracey Franklin","startTime":676.3,"endTime":680.23,"body":"the thriving stylist and destroy"},{"speaker":"Tracey Franklin","startTime":676.3,"endTime":680.23,"body":"the hairdresser. For books, I"},{"speaker":"Tracey Franklin","startTime":680.23,"endTime":684.82,"body":"really loved the audacity to be"},{"speaker":"Tracey Franklin","startTime":680.23,"endTime":684.82,"body":"queen and you're a badass. I'm"},{"speaker":"Tracey Franklin","startTime":684.82,"endTime":687.91,"body":"also incredibly impressed with"},{"speaker":"Tracey Franklin","startTime":684.82,"endTime":687.91,"body":"just about anything Tony Robbins"},{"speaker":"Tracey Franklin","startTime":687.91,"endTime":691.57,"body":"does. But seriously, find"},{"speaker":"Tracey Franklin","startTime":687.91,"endTime":691.57,"body":"something that is your vibe,"},{"speaker":"Tracey Franklin","startTime":691.57,"endTime":695.56,"body":"something you vibe with, and put"},{"speaker":"Tracey Franklin","startTime":691.57,"endTime":695.56,"body":"in those air pods and expand"},{"speaker":"Tracey Franklin","startTime":695.56,"endTime":701.26,"body":"your mind. Sometimes asking for"},{"speaker":"Tracey Franklin","startTime":695.56,"endTime":701.26,"body":"help is hard, I get it. These"},{"speaker":"Tracey Franklin","startTime":701.26,"endTime":704.86,"body":"resources are a great way to"},{"speaker":"Tracey Franklin","startTime":701.26,"endTime":704.86,"body":"find some of the answers even"},{"speaker":"Tracey Franklin","startTime":704.86,"endTime":708.19,"body":"when you're not looking. There"},{"speaker":"Tracey Franklin","startTime":704.86,"endTime":708.19,"body":"are some preventative measures"},{"speaker":"Tracey Franklin","startTime":708.19,"endTime":712.48,"body":"or practices that a stylists can"},{"speaker":"Tracey Franklin","startTime":708.19,"endTime":712.48,"body":"adopt to at least help minimize"},{"speaker":"Tracey Franklin","startTime":712.48,"endTime":717.73,"body":"mistakes. Well, you can continue"},{"speaker":"Tracey Franklin","startTime":712.48,"endTime":717.73,"body":"to practice, you are never too"},{"speaker":"Tracey Franklin","startTime":717.73,"endTime":721.54,"body":"good to dust off that mannequin"},{"speaker":"Tracey Franklin","startTime":717.73,"endTime":721.54,"body":"head and do a practice run on"},{"speaker":"Tracey Franklin","startTime":721.54,"endTime":724.6,"body":"that haircut you're not familiar"},{"speaker":"Tracey Franklin","startTime":721.54,"endTime":724.6,"body":"with, or get those swatches out"},{"speaker":"Tracey Franklin","startTime":724.6,"endTime":727.18,"body":"and test out some formulations"},{"speaker":"Tracey Franklin","startTime":724.6,"endTime":727.18,"body":"before that color client gets"},{"speaker":"Tracey Franklin","startTime":727.18,"endTime":731.59,"body":"there, you will never arrive,"},{"speaker":"Tracey Franklin","startTime":727.18,"endTime":731.59,"body":"you will never be done doing new"},{"speaker":"Tracey Franklin","startTime":731.59,"endTime":735.82,"body":"stuff. This industry just"},{"speaker":"Tracey Franklin","startTime":731.59,"endTime":735.82,"body":"doesn't allow it. Just when you"},{"speaker":"Tracey Franklin","startTime":735.82,"endTime":740.11,"body":"master one thing, boom. Now"},{"speaker":"Tracey Franklin","startTime":735.82,"endTime":740.11,"body":"we're doing it this way. So"},{"speaker":"Tracey Franklin","startTime":740.11,"endTime":743.14,"body":"let's talk about appropriate"},{"speaker":"Tracey Franklin","startTime":740.11,"endTime":743.14,"body":"communication when a mistake has"},{"speaker":"Tracey Franklin","startTime":743.14,"endTime":747.49,"body":"occurred. And again, honesty is"},{"speaker":"Tracey Franklin","startTime":743.14,"endTime":747.49,"body":"always the best policy. But in"},{"speaker":"Tracey Franklin","startTime":747.49,"endTime":751.54,"body":"my opinion, confidence is also"},{"speaker":"Tracey Franklin","startTime":747.49,"endTime":751.54,"body":"an important ingredient when it"},{"speaker":"Tracey Franklin","startTime":751.54,"endTime":755.02,"body":"comes to making a mistake, you"},{"speaker":"Tracey Franklin","startTime":751.54,"endTime":755.02,"body":"should let them know that a"},{"speaker":"Tracey Franklin","startTime":755.02,"endTime":757.63,"body":"little tweak needs to be made"},{"speaker":"Tracey Franklin","startTime":755.02,"endTime":757.63,"body":"because you want it to be"},{"speaker":"Tracey Franklin","startTime":757.63,"endTime":761.35,"body":"perfect for them. And say it"},{"speaker":"Tracey Franklin","startTime":757.63,"endTime":761.35,"body":"with the competence of someone"},{"speaker":"Tracey Franklin","startTime":761.35,"endTime":764.68,"body":"who actually believes they can"},{"speaker":"Tracey Franklin","startTime":761.35,"endTime":764.68,"body":"fix it, the client will smell"},{"speaker":"Tracey Franklin","startTime":764.68,"endTime":767.83,"body":"fear. If you're on the verge of"},{"speaker":"Tracey Franklin","startTime":764.68,"endTime":767.83,"body":"falling apart, you can make"},{"speaker":"Tracey Franklin","startTime":767.83,"endTime":771.76,"body":"mistakes, and you can be someone"},{"speaker":"Tracey Franklin","startTime":767.83,"endTime":771.76,"body":"that fixes mistakes. This has"},{"speaker":"Tracey Franklin","startTime":771.76,"endTime":775.51,"body":"been my stance through my entire"},{"speaker":"Tracey Franklin","startTime":771.76,"endTime":775.51,"body":"career. And all these years"},{"speaker":"Tracey Franklin","startTime":775.51,"endTime":779.02,"body":"later, I still have clients who"},{"speaker":"Tracey Franklin","startTime":775.51,"endTime":779.02,"body":"refuse to leave me. So you're a"},{"speaker":"Tracey Franklin","startTime":779.02,"endTime":781.63,"body":"stylist and you're trying to"},{"speaker":"Tracey Franklin","startTime":779.02,"endTime":781.63,"body":"figure out how to manage the"},{"speaker":"Tracey Franklin","startTime":781.63,"endTime":785.23,"body":"stress and the emotional toll"},{"speaker":"Tracey Franklin","startTime":781.63,"endTime":785.23,"body":"that comes with mistakes you've"},{"speaker":"Tracey Franklin","startTime":785.23,"endTime":789.79,"body":"made. You need to handle it like"},{"speaker":"Tracey Franklin","startTime":785.23,"endTime":789.79,"body":"someone who understands that"},{"speaker":"Tracey Franklin","startTime":789.79,"endTime":793.21,"body":"inside of these mistakes are the"},{"speaker":"Tracey Franklin","startTime":789.79,"endTime":793.21,"body":"best lessons that any"},{"speaker":"Tracey Franklin","startTime":793.21,"endTime":796.57,"body":"professional can learn."},{"speaker":"Tracey Franklin","startTime":793.21,"endTime":796.57,"body":"Sometimes it's about technique,"},{"speaker":"Tracey Franklin","startTime":796.6,"endTime":799.99,"body":"oops, you gapped it behind the"},{"speaker":"Tracey Franklin","startTime":796.6,"endTime":799.99,"body":"air is probably not going to"},{"speaker":"Tracey Franklin","startTime":799.99,"endTime":803.35,"body":"happen again. Because now you"},{"speaker":"Tracey Franklin","startTime":799.99,"endTime":803.35,"body":"triple check. You walked away"},{"speaker":"Tracey Franklin","startTime":803.35,"endTime":805.63,"body":"from the toner, you got"},{"speaker":"Tracey Franklin","startTime":803.35,"endTime":805.63,"body":"distracted, oops, it got too"},{"speaker":"Tracey Franklin","startTime":805.63,"endTime":808.84,"body":"dark. Now you stay present. So"},{"speaker":"Tracey Franklin","startTime":805.63,"endTime":808.84,"body":"that's probably not going to"},{"speaker":"Tracey Franklin","startTime":808.84,"endTime":812.77,"body":"happen again. You canceled on a"},{"speaker":"Tracey Franklin","startTime":808.84,"endTime":812.77,"body":"client even though you just"},{"speaker":"Tracey Franklin","startTime":812.8,"endTime":816.19,"body":"moved her last week, but you"},{"speaker":"Tracey Franklin","startTime":812.8,"endTime":816.19,"body":"really wanted to go to that"},{"speaker":"Tracey Franklin","startTime":816.19,"endTime":819.61,"body":"concert last minute. And she"},{"speaker":"Tracey Franklin","startTime":816.19,"endTime":819.61,"body":"didn't feel valued. So she found"},{"speaker":"Tracey Franklin","startTime":819.61,"endTime":822.67,"body":"another stylist oops, that's"},{"speaker":"Tracey Franklin","startTime":819.61,"endTime":822.67,"body":"probably not going to happen"},{"speaker":"Tracey Franklin","startTime":822.67,"endTime":825.25,"body":"again. And it sucked because you"},{"speaker":"Tracey Franklin","startTime":822.67,"endTime":825.25,"body":"really liked her. But guess"},{"speaker":"Tracey Franklin","startTime":825.25,"endTime":829.15,"body":"what, it won't happen again. If"},{"speaker":"Tracey Franklin","startTime":825.25,"endTime":829.15,"body":"you're carrying around a bunch"},{"speaker":"Tracey Franklin","startTime":829.15,"endTime":832.42,"body":"of guilt and shame about the"},{"speaker":"Tracey Franklin","startTime":829.15,"endTime":832.42,"body":"mistakes, then you're not doing"},{"speaker":"Tracey Franklin","startTime":832.42,"endTime":835.9,"body":"it right. You can't look at"},{"speaker":"Tracey Franklin","startTime":832.42,"endTime":835.9,"body":"mistakes like they're the enemy."},{"speaker":"Tracey Franklin","startTime":835.9,"endTime":839.77,"body":"You're a human being, you will"},{"speaker":"Tracey Franklin","startTime":835.9,"endTime":839.77,"body":"never not screw things up"},{"speaker":"Tracey Franklin","startTime":839.77,"endTime":843.82,"body":"sometimes. Just learn and let it"},{"speaker":"Tracey Franklin","startTime":839.77,"endTime":843.82,"body":"go and let that be your new"},{"speaker":"Tracey Franklin","startTime":843.82,"endTime":847.18,"body":"position on your mistakes and I"},{"speaker":"Tracey Franklin","startTime":843.82,"endTime":847.18,"body":"promise you'll be better for it."},{"speaker":"Tracey Franklin","startTime":847.66,"endTime":850.21,"body":"holding yourself to some"},{"speaker":"Tracey Franklin","startTime":847.66,"endTime":850.21,"body":"ridiculous standard of"},{"speaker":"Tracey Franklin","startTime":850.21,"endTime":854.23,"body":"profession isn't good for your"},{"speaker":"Tracey Franklin","startTime":850.21,"endTime":854.23,"body":"mental health. In any situation."},{"speaker":"Tracey Franklin","startTime":854.23,"endTime":858.01,"body":"Put someone you love dearly in"},{"speaker":"Tracey Franklin","startTime":854.23,"endTime":858.01,"body":"your place. If this was your"},{"speaker":"Tracey Franklin","startTime":858.01,"endTime":862.36,"body":"sister or your best friend, how"},{"speaker":"Tracey Franklin","startTime":858.01,"endTime":862.36,"body":"would you talk to them and treat"},{"speaker":"Tracey Franklin","startTime":862.36,"endTime":865.75,"body":"them after making a mistake?"},{"speaker":"Tracey Franklin","startTime":862.36,"endTime":865.75,"body":"You'd never say you're an idiot."},{"speaker":"Tracey Franklin","startTime":865.78,"endTime":869.95,"body":"Why did you do that? You find"},{"speaker":"Tracey Franklin","startTime":865.78,"endTime":869.95,"body":"some kind and loving way to talk"},{"speaker":"Tracey Franklin","startTime":869.95,"endTime":873.94,"body":"them through it. Can you try to"},{"speaker":"Tracey Franklin","startTime":869.95,"endTime":873.94,"body":"love yourself in the same way"},{"speaker":"Tracey Franklin","startTime":873.94,"endTime":878.05,"body":"and forgive yourself in this"},{"speaker":"Tracey Franklin","startTime":873.94,"endTime":878.05,"body":"same way. Some mistakes can be"},{"speaker":"Tracey Franklin","startTime":878.05,"endTime":881.41,"body":"prevented by practicing and"},{"speaker":"Tracey Franklin","startTime":878.05,"endTime":881.41,"body":"planning ahead and some can't."},{"speaker":"Tracey Franklin","startTime":881.65,"endTime":885.88,"body":"But some of the mistakes you"},{"speaker":"Tracey Franklin","startTime":881.65,"endTime":885.88,"body":"make are necessary. Some will"},{"speaker":"Tracey Franklin","startTime":885.88,"endTime":890.29,"body":"make you better. Let them be the"},{"speaker":"Tracey Franklin","startTime":885.88,"endTime":890.29,"body":"stepping stones into greatness."},{"speaker":"Tracey Franklin","startTime":890.5,"endTime":894.46,"body":"If we let them build up, instead"},{"speaker":"Tracey Franklin","startTime":890.5,"endTime":894.46,"body":"of tear us down then you can"},{"speaker":"Tracey Franklin","startTime":894.49,"endTime":895.78,"body":"only go up from there."},{"speaker":"Morgan Franklin","startTime":896.26,"endTime":898.33,"body":"Thank you for"},{"speaker":"Morgan Franklin","startTime":896.26,"endTime":898.33,"body":"joining us on this episode of"},{"speaker":"Morgan Franklin","startTime":898.33,"endTime":900.67,"body":"anytime soon. The Aspiring"},{"speaker":"Morgan Franklin","startTime":898.33,"endTime":900.67,"body":"Stylist Podcast with Tracey"},{"speaker":"Morgan Franklin","startTime":900.67,"endTime":903.28,"body":"Franklin. If you enjoyed"},{"speaker":"Morgan Franklin","startTime":900.67,"endTime":903.28,"body":"listening and you want to hear"},{"speaker":"Morgan Franklin","startTime":903.28,"endTime":907.06,"body":"more, make sure you subscribe on"},{"speaker":"Morgan Franklin","startTime":903.28,"endTime":907.06,"body":"Apple Podcast, Spotify or"},{"speaker":"Morgan Franklin","startTime":907.06,"endTime":910.48,"body":"wherever you find your podcasts."},{"speaker":"Morgan Franklin","startTime":907.06,"endTime":910.48,"body":"The Aspiring Stylist Podcast"},{"speaker":"Morgan Franklin","startTime":910.48,"endTime":913.9,"body":"with Tracey Franklin is a Morgan"},{"speaker":"Morgan Franklin","startTime":910.48,"endTime":913.9,"body":"Franklin Production. Today's"},{"speaker":"Morgan Franklin","startTime":913.9,"endTime":917.38,"body":"episode was written and produced"},{"speaker":"Morgan Franklin","startTime":913.9,"endTime":917.38,"body":"by Morgan Franklin editing and"},{"speaker":"Morgan Franklin","startTime":917.38,"endTime":920.14,"body":"post-production by Mike"},{"speaker":"Morgan Franklin","startTime":917.38,"endTime":920.14,"body":"Franklin. Want to find out more"},{"speaker":"Morgan Franklin","startTime":920.14,"endTime":923.83,"body":"about Tracey and the Aspiring"},{"speaker":"Morgan Franklin","startTime":920.14,"endTime":923.83,"body":"Barber and Beauty Academy go to"},{"speaker":"Morgan Franklin","startTime":923.95,"endTime":925.3,"body":"aspirebarberandbeauty.com"}]}