The Service or Hospitality Podcast

Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement.

We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting the unique experiences of visiting your destination and the local area you serve? We believe you can still offer viral hospitality by embracing and supporting the small businesses in your market that deliver once-in-a-lifetime experiences.

Is this the right approach for you? Take a listen to find out!

What is The Service or Hospitality Podcast?

Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests.

In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions.

Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all.

We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat.
Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.