The Assembly

In this fun interview, Shawn Jensen and Mallory Glessner chat with Adam about their experience at, Trainual, a cloud-based training, onboarding and SOP platform. 

Mallory is the Manager of Content and Product Marketing at Trainual and currently specialises in process improvement, project management, and fostering positive workplace cultures. Shawn is the Senior Success Coach at Trainual, passionate about creating effective learning environments and coaching individuals and groups in programs, products, business strategies, customer service, team building, and staff development. 

In their work at Trainual and as co-hosts of their podcast Inside the process, Shawn and Mallory share their insights exploring the best business practices for effective document and creating captivating content.

In this episode, Shawn, Mallory, and Adam discuss: 
  1. How to leave room for creative flair when building and managing your processes.
  2. Leveraging AI to create a consistent and efficient onboarding experience. 
  3. How to ACE training content and policy creation by making it Accessible, Clear, and Engaging.
  4. Implementing Instructional design to build and transform content into effective training content.


Connect with Shawn on LinkedIn: https://www.linkedin.com/in/shawnjensentrainer/

Connect with Mallory on Linkedin: https://www.linkedin.com/in/malloryglessner/

Their podcast Inside the Process: http://trainual.com/insidetheprocess

The Complete Guide to Process Documentation and Process Improvement (with Templates): https://trainual.com/manual/complete-guide-to-process-documentation-and-process-improvement-templates

How to Improve a Process: https://trainual.com/template/how-to-improve-a-process

How to Document a Process: https://trainual.com/template/how-to-document-a-process

Super Awesome Training Design: https://trainual-2022-brasshands.webflow.io/webinar/super-awesome-training-design

How to Transform Processes into Engaging Employee Training: https://trainual.com/manual/how-to-transform-processes-into-engaging-employee-training

Looking for a content library to help your team develop their productivity, communication, leadership skills and more? Check out assembleyou.com and follow us on LinkedIn.

What is The Assembly?

The Assembly: Where L&D Minds Assemble

The future of workplace learning doesn’t live in theory — it lives in lived experience, fresh research, and honest conversations.
That’s what The Assembly delivers.

Hosted by Adam Lacey, Co-Founder of Assemble You and digital learning veteran, and Brigid McCormack, a newcomer to the world of L&D, this is your go-to space for rich, real talk on what’s driving L&D forward.

In each episode, you’ll find:
Richer insights that go beyond surface-level tips to unpack what really works in learning today
Expert perspectives from leaders shaping the L&D landscape
Access to new research on tech, methods, and innovations defining tomorrow’s learning culture
Practical strategies you can use right now to build essential skills like leadership, communication, and adaptability

Whether you’re designing programs, shaping strategy, or driving culture change — if learning is your thing, this is your podcast.

Formally known as L&D Challenges.