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This file was generated by Descript 

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If you're selling retail roofs, price
conditioning is wildly important.

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This is warming up that customer so they
don't get sticker shock and absolutely

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freak out by the time you reveal your
estimate and the various investment

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options that you're offering, whether
that's financing options or cash discount.

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And we know that if you're watching
this channel, you're likely not going

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to be the cheapest roofer out there.

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Why?

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Because those, as they're known as quote
unquote chuck and a truck, often aren't.

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Super skilled when it comes to sales,
and they're often the ones that are

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putting together those estimates.

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You know, the ones you've seen, remove
and replace roof X dollar amount.

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And, and that's pretty much it.

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And they do this because they know,
and, and by the way, if you disagree

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with the statement, I invite you to
challenge me in the comment section below.

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This is my experience.

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The companies that will write eight,
what I'll call Lucy Goose estimates,

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remove, replace roof X dollars.

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That's it.

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They do so for one.

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To do homeowners because to the
average homeowner, shingles off

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shingles on new roofs on there.

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Right?

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Well, that's not the
whole truth now, is it?

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I'll be talking about
that more in this video.

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Quick welcome and welcome back.

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Adam Benjamin here, the roof
strategist and everything I do here

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on my YouTube channel, my podcast.

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And in my all-in-one sales training
and sales system that's currently

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being used by many thousands of
people we're being used in every state

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in the us, Canada, Australia, now
Sweden as well for both retail sales,

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which is what we're talking about
today, as well as storm damage sales.

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All of that is united
around one simple mission.

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You remember what it is?

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If you've watched more than one of
my videos to help you and your team

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smash your income goal and give
every customer an amazing experience.

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So if that excites you, hit the subscribe
button so you don't miss an upload and

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hit that thumbs up button to tell me, Hey.

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You're diving on it and I
appreciate you being here.

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Welcome.

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Now let's get back to this whole price
conditioning concept and the idea

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of these estimates that are remove,
replace roof with a dollar amount.

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Now, first, let's lay some groundwork.

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I want to talk with you like a friend.

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If you're out competing against
another roofing company and you're

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looking at other estimates, would
you agree with this statement?

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Most homeowners think
roofing is a com a commodity.

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Roof off.

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Shingles come off.

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Shingles, come on.

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I have a new roof.

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Would you agree that's a fair.

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Yeah, I think so.

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Most homeowners don't
really know the wiser.

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They just say shingles
off shingles on new roof.

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Now, the reality is you and I
both know that's not the case.

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Not all estimates are created equally.

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We also know, and again, feel free
to disagree with me and drop a

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comment in the comment section below.

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Most homeowners, they are shopping
based on this factor where they're

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gonna look at some estimates.

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They're gonna scroll down and look
at the total amount in their mind.

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What's it cost?

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Right?

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Then they're gonna say, They're
gonna factor in the price.

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They're gonna scrub out usually the far
cheapest and the most expensive, and

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they're gonna try to find the company
that made them feel good, that they

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like, that they trust and they feel good
about, and feel good about working with.

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So it's kind of this matrix of all
I really care about as a homeowner

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is the price that it feels fair that
I'm not being taken advantage of,

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that I'm not being scammed, that
it's a company that I like and trust

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who's gonna do good work and stand.

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At a price that seems fair to me.

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Would you guys agree?

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So if we know that homeowners are
making decisions based on this criteria,

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why aren't we selling to them and
presenting this information in a way that

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speaks to exactly what they're doing?

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Well, that's what we're
gonna be doing right now.

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Well, let me take that back.

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We're gonna be doing
that in just a minute.

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Cause I have one more thing that's
really important to share and that.

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I believe, and I'm inviting you
to challenge me on this one as

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well in the comment section below.

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I believe that roofing companies
that provide, what I call those Lucy

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Goose estimates, are doing so for one
purpose, and that is to do homeowners

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because someone who says remove replace
roof, this amount comes in lower.

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Why?

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Cuz there's zero accountability.

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No one knows what type of underlayment
what, what type of valley installation,

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what type of ridge caps being used,
what type of pipe jacks are being used,

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whether they're removing and replacing
roof to wall flashing sep to wall flash.

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, whether they're replacing
drip edge and reg edge, I know

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we've seen it replaced before.

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Whether they're giving homeowners
a choice of color, all that

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isn't on the flight decision.

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So a roofer can come in with the
lowest price, get up there, get the

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cheapest products that are hiding
underneath the roof, and then make

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on the flight decisions about what to
reuse, which means a homeowner could be

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left if they have a 20 year old roof,
they could be left with a brand new.

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That has 20 year old components.

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Drip edge, rake edge or flashing that
now is, has new shingles slapped on

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top saying you're good for 30 years
or however many years in your market.

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I know they're all different
based on sun, weather, yada, yada,

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hail, hurricanes, all that stuff.

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The point is, I don't believe it's ethical
to put on a brand new roof and reuse

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components that are already 20 years.

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That's just not fair yet.

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People do it, and this is the most
common practice to dupe homeowners.

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Now, I understand that homeowners
often have their guard up.

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They're defensive because your logo
reads the same way to everybody else.

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It reads this.

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I sell roofs.

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Every single roofing logo reads
the same way to a homeowner.

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I sell roofs.

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That's what's happening right now.

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When that homeowner is hearing, you
try to quote unquote sell the value.

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They're like, you just
want more money from me.

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So we need to break down all
of this When it comes to price

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conditioning, to prime the customer,
to know what to expect and hear.

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My friend is how we do it.

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What I like to do is, before I.

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Anything at all before, when I go through
my estimate, I'm gonna open up with Mr.

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Homeowner.

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I just want you to know you can, and you
should choose anyone that you like and

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that you trust to do your roof, which
by the way, as a matter of fact, truth.

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And then I say, and here's why.

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And at this very moment is
where I condition that customer

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while strengthening trust for.

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Putting distrust against others who
are using, in my opinion, slimy tactics

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and conditioning that homeowner to
understand what they should be looking

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for in an estimate so they can in fact
make a decision that aligns with how they

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already want to make a decision, which
is looking at the investment options

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paired with the kind of contractor,
finding the best combination of both.

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So,  choose them as the roofer of choice.

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We do this by telling homeowners
what they are thinking.

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I'm gonna repeat this cuz
it's really important.

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We're gonna do this by telling
homeowners exactly what they're thinking.

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Like this, I'm gonna
shift into role play mode.

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Okay, Mr.

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Homeowner, Hey, listen, before I share
with you how we can help, I just wanna

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explain one thing first, and that is
you can, and you should choose anyone

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that you like and that you trust to
do your roof, because I'm gonna guess

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as a savvy homeowner like yourself,
collecting numerous estimates, you're

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doing what most people would, you're
gonna meet with various contractors.

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You don't really trust anybody quite yet
cuz you've seen the news, you've heard of

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the scams, you've heard of the gimmicks,
you've heard of people going to jail.

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You've heard horror stories of
homeowners being taken advantage of.

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So you're gonna collect those estimates.

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You're gonna look at one thing, which
is the dollar amount on that estimate,

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and you're gonna pair that dollar
amount with some contractors as you

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meet with them to say, I like them.

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I think they're gonna do a good work.

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The reputation's strong.

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They'll stand.

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So I know that I'm getting a roof at a
fair value done by a company I can trust

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who's actually gonna stand behind the
work without becoming another victim

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that's gonna show up on the news.

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Is that a fair statement, Mr.

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Homeowner?

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Do you see what I just did there?

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I explained to them what they're thinking
and what they're already doing, which is

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probably what you and I would do too if
we were to get an estimate, let's say,

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for new concrete on our driveway, right?

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Imagine the estimate comes into your in.

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In an email, you open it up, you
scroll to the bottom, you skip the

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cover page, you just look at the
dollar amount, and then you're like,

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this guy can do it for this amount.

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This guy can do it for this amount.

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This guy can do it for this amount.

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This one's too expensive.

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Throw it out between these two, two guys.

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I liked him better.

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He's the winner.

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That's what we do.

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So when I open up by stating
this to a customer, I build

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a tremendous amount of trust.

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I join the conversation
that's already going in their.

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Going on in their mind.

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And I build this big wall
between me and other contractors.

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Okay, now I take this
now one step further.

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So, Mr.

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Homeowner, back into role play mode.

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I'm glad to see that you're doing your
homework, and my mission and purpose

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here in the house is to help one,
understand the problem with your roof.

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Two, communicate how we
might be able to help.

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And three, let you see and decide for
yourself whether we are in fact the

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right company to earn your business.

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Do a great job on your
roof and stand behind it.

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Now, once I lay that groundwork,
explaining what they're doing, setting

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my mission and purpose, I can now work on
a little bit deeper price conditioning.

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Now, Mr.

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Homeowner, I wanna let
you in on a little secret.

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That secret is how many
roofers dup homeowners, I

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really like to use that word.

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And the way they do this is they
provide what we call these Lucy

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Goose estimates that are not
itemized whatsoever because they know

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that that's what you're thinking.

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Remember what I shared
with you right at the.

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How you might make your decision.

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So roofers that write these loose
goose estimates are preying upon the

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fact that many homeowners believe
that roofing's a commodity, shingles

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off shingles on We got a new roof.

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They believe that homeowners
think that all estimates are

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in fact apples to apples.

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Cuz why wouldn't they be right?

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Remove a roof, replace a roof.

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They're the same.

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A roof's.

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A roof's a.

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But unfortunately Mr.

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Homeowner, it doesn't look, it doesn't
actually work like that in the real world.

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See, many homeowners think estimates
are apples to apples, but they're

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really more like apples and bananas.

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And in some cases extreme is
apples versus french fries.

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And I'll explain a little further.

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See when we write our estimates and
when you review ours, we likely will not

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be the cheapest contractor out there.

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And the reason for that is we list out
exactly what we will do step by step with

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every single component in installation
practice on your roof to comply not

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only with local building code, but with
our manufacturer's recommendations.

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What this ensures is that you get a
roof that is, Properly the first time

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that's gonna protect you and your
family and allow us to stand behind

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that product and behind our installation
for the X years of our labor warranty.

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Now, unfortunately, these roofers
that give you these Lucy Goose

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estimates, they're preying on how
you're gonna make that decision.

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They say, we'll come in a little cheaper.

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But then once they earn that business,
they're looking around saying, great.

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Now we gotta find that way to make
up some money and what they end up

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doing, because that estimate is not
itemized, this allows them legally.

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To make on-the-fly decisions about
what they're gonna reuse, what

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they're gonna replace, the quality
of products they're gonna use, and

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how they're gonna do that install.

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Would you agree?

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My friends?

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That's what happens.

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You don't know what's being reused.

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Drip edge, RA edge roof to wall flashing.

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You don't know what grade of
ridge cap shingle underlayment

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valley installation practice.

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So if that homeowner, by the way, has
another estimate, you can ask them

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to get it out so you can compare.

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The other thing that we can
do is ask questions that

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that homeowner can't answer.

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Like do the other contractor explain
what grade a shingle, what type

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of ridge cap, what type of valley
insulation, W metal, ice, and water,

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if they're using ice and water on
the, on the eaves, and how many rows,

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what type of pipe jacks they're using.

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Are they removing and replacing roof
to wall flashing and step flashing?

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And when we begin asking these
questions, again, if and only

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if they've had another estimate.

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I've either one, educated them before
they get the estimates, or two, once

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they've gotten the estimates, now
they're thinking, oh my gosh, I don't

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even know what's happening there.

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And we can further this by
saying, the reality is, Mr.

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Homeowner, you can't even hold
someone accountable if it's

00:11:23.115 --> 00:11:24.645
not written down on there.

00:11:24.795 --> 00:11:29.475
So if something does go wrong, your
legal recourses are incredibly limited.

00:11:29.475 --> 00:11:32.985
So I want you to think of this as if
you were getting a kitchen remodel.

00:11:33.045 --> 00:11:34.995
I'm gonna guess there's not a
Pink Panther in your kitchen,

00:11:36.720 --> 00:11:39.930
Imagine you're getting a kitchen remodel
and you're like, yeah, well I don't

00:11:39.930 --> 00:11:42.750
really know what grade of cabinets
or even what kind of countertops

00:11:42.750 --> 00:11:44.490
they're putting on, but it's 20 grand.

00:11:44.490 --> 00:11:45.330
I'll write the check.

00:11:45.510 --> 00:11:46.200
Who would do that?

00:11:46.200 --> 00:11:46.650
No one.

00:11:46.655 --> 00:11:46.950
Mr.

00:11:46.950 --> 00:11:49.680
Homeowner, would you write a check
for a kitchen remodel if you had

00:11:49.680 --> 00:11:53.160
no idea what grade of cabinets and
countertops you'd be getting, or

00:11:53.160 --> 00:11:55.920
kind of hardware, whether you'd be
getting the soft clothes stuff or not?

00:11:56.220 --> 00:11:59.760
The answer is absolutely not, and
that's what's going on with your

00:11:59.760 --> 00:12:01.980
roof, and there are my friends, you.

00:12:02.715 --> 00:12:08.595
The best way to condition a homeowner
regarding pricing of the roof in

00:12:09.085 --> 00:12:12.675
positioning yourself as the trusted
authority while showcasing and

00:12:12.675 --> 00:12:17.175
educating the homeowner on all the nasty
things that happen in the real world.

00:12:17.655 --> 00:12:21.015
Now if you agree with those
statements as I do, you can say

00:12:21.015 --> 00:12:22.365
all of that cuz it is truthful.

00:12:22.365 --> 00:12:25.605
And our job is to educate our
homeowners to help them make

00:12:25.610 --> 00:12:27.015
the best decision for them.

00:12:27.195 --> 00:12:29.805
And if you believe in your heart of hearts
that you're the absolute best person to

00:12:29.805 --> 00:12:32.265
win that business, then there's absolutely
no reason you shouldn't be doing this.

00:12:32.445 --> 00:12:36.015
Cuz I believe it's your moral and
ethical responsibility to communicate

00:12:36.015 --> 00:12:39.745
properly to your homeowners so they
can make the decision to choose.

00:12:40.200 --> 00:12:42.450
On their own free will.

00:12:42.780 --> 00:12:45.660
Now, I know this is a little bit of a
different take on price conditioning

00:12:45.660 --> 00:12:49.110
that you may have seen in the
past, so I'd like to hear from you.

00:12:49.110 --> 00:12:50.030
Agree, disagree.

00:12:50.035 --> 00:12:50.670
Let's have a con.

00:12:50.730 --> 00:12:53.520
Let's have a conversation in
the comment section below.

00:12:53.880 --> 00:12:55.620
Now, that's all for this video.

00:12:55.620 --> 00:12:59.310
Thanks for joining me today, and
I've got another video coming up

00:12:59.370 --> 00:13:00.450
talking about good, better, best.

00:13:01.195 --> 00:13:03.175
Price anchoring and how
we present all that.

00:13:03.175 --> 00:13:04.735
So stay tuned for that video.

00:13:05.305 --> 00:13:06.445
And again, thanks for joining me today.

00:13:06.445 --> 00:13:08.335
If you wanna hang with me here
on YouTube, you two thinks you're

00:13:08.335 --> 00:13:09.955
really gonna like this video.

00:13:10.045 --> 00:13:13.435
And if you haven't yet, jumped into our
free training center, pop in right here,

00:13:14.065 --> 00:13:20.005
or you can text the word free to 3 0 3 2 2
2 71 33 and I'll see you on the next one.