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https://geni.us/ShopMarketingPros Sometimes you have to make the difficult decision of firing a customer.
Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.
Andrew’s background and how he got started.
0:00What is a written and signed estimate?
5:13The importance of making your business safe.
10:09What was the catalyst for Andrew to start a change in his business?
13:58When you first start going to training or events, what does it look like?
18:20Go to other places and meet other people.
24:36David’s time in the mastermind group.
25:28How do you know if you’re making money?
31:52How much are you at the shop and how much do you need to be there?
38:25Don’t feel like you’re being attacked.
42:50How do you know if you’ve met someone who’s a bad influence?
47:30Did he file a deceptive trade practice lawsuit on a car?
54:08How does it feel when a customer doesn’t fix a problem they caused?
57:40I’m gonna get sued.
58:29How to get your credit card company to drop the chargeback.
1:02:41Do you have recorded calls you can take with you?
1:08:51