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          CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform.  Questions include:
- What are Matt's passions and unique gifts in the space.
- What non-SN background informs him most today
- What does he wish more people understood about design.
Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk