Superhuman AI: Decoding the Future

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In this episode of Superhuman AI: Decoding the Future, Zain and Hassan sit down with Elias Torres, co-founder and CEO of Agency, to learn about his remarkable career and vision for AI’s transformative role in customer success.

Elias discusses the motivations behind his entrepreneurial endeavors (founding Performable and co-founding Drift) and the challenges he faced while building innovative companies. He explains why recruiting top talent, fostering strong company culture, and maintaining a customer-centric approach are so important when it comes to scaling, and he explores the potential of AI and large language models (LLMs) in revolutionizing customer success. 

Plus, Elias offers his insights on private equity and M&A and gives us his practical advice for founders, stressing the value of transparency, decisiveness, and direct customer interaction. We’ll also hear about Elias’ podcast The American Dream and he shares his aspirations for Agency to redefine customer engagement with small, agile teams. 

What we talk about:
2:24 – Why is Elias creating another company?
3:52 – What was Elias’ dream before becoming an entrepreneur?
5:30 – What were some of the key moments on Elias’ journey to becoming an entrepreneur?
8:05 – What is it about “The Valley” that lends itself to startup success?
8:48 – What was it that drove Elias to keep pushing after selling Performable?
10:16 – What are the top three lessons learned from HubSpot?
12:01 – What makes software suck?
12:56 – What makes a company special?
15:27 – Lessons learned from M&A.
19:10 – How hard is it to build a big company?
21:53 – What problems does Agency aim to solve?
24:14 – How does the AI wave differ from the other technology waves from the last 20 years?
26:44 – Where would Elias be today if Drift had failed?
30:51 – What does Agency mean for businesses?

See more from Elias here:

What is Superhuman AI: Decoding the Future?

AI is exploding. Every day, new intelligent tools are emerging, and they're becoming more powerful, more helpful, and more convenient to use than ever before. Artificial intelligence isn't just a handy tool for those in IT — the data science and application of AI tools spans across sectors. But how do you keep up with the latest developments? How do you make sure you don't fall behind in deep learning and automation? And where can you learn how to use these tools for productivity?
This is Superhuman AI: Decoding the Future - your source for the latest news and insights in artificial intelligence, brought to you by Zain Kahn (Superhuman.ai) and Hassan Bhatti (technology entrepreneur and investor). Each week, listen in as Zain and Hassan speak to AI industry pioneers and innovators to find out how smart technologies are transforming business and how you can apply these tools to enhance your productivity.
Along with interviews with some special guests, tune in for our weekly AI news show where we keep you in the loop with all the biggest stories and developments on AI ethics, AI marketing, and more. So, join Zain and Hassan as they break down machine learning, neural networks, and smart technologies to give you the tips you need to harness automation, boost your productivity, and let the AI tech do the heavy lifting for you.

Listen in on Superhuman AI: Decoding the Future and equip yourself with the knowledge to stay ahead in the AI era. Subscribe now and never miss an episode.

For more information, visit www.superhuman.ai.