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This file was generated by Descript 

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Speaker: As we mean to go on.

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How are you Tina?

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Speaker 2: I'm really good actually.

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Speaker: Oh, good actually.

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Well, there actually is a
nice qualification, isn't it?

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Yeah,

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Speaker 2: yeah.

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We're having a heat wave.

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A tropical heat wave.

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Speaker: Do you know what I
was thinking before we came on?

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I bet we started talking
about the weather.

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Everyone's gonna think about, well we
always talk about the weather, so English.

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Yeah.

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Yeah.

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So, hello everyone.

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Speaker 2: Law.

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Hi everybody.

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It's an un unwritten law.

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We have to talk about the weather.

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Speaker: Yeah.

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'cause it's such a rare event to
actually get this beautiful weather.

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Yeah.

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Yeah.

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So you're doing okay?

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Are you getting

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Speaker 2: by?

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I'm more than.

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Okay,

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Speaker: good.

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Speaker 2: I am very, very happy.

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You've above very happy.

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Oh, I spoke to someone last night, um,
and they're gonna book onto our retreat.

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So for those of you that haven't
been reading the messages that we've

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had on, um, on Facebook, we are
running a retreat from the first

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and the 3rd of July at Glastonbury.

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And that's the town,
not the music festival.

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Um, because the music festival's
on next week apparently.

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Speaker: Is it?

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Okay, so we'll just be clearing
up the mess afterwards, will

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Speaker 2: we?

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We'll, yeah, yeah.

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Speaker: Oh, actually it's very,
it's very well organized now.

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I remember, oh gosh, it was
over 20 years ago when one of my

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staff members used to come back.

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It was the years when, um, but
if you remember those years

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when there were floods and
everyone was just covered in mud.

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Yeah, yeah.

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He, he used to work in the bar and
used to work in, um, my business

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center and helped build computers.

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And he was of sort of an
age when he'd just go there.

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That was just around the time it
started to change they park fences

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and it was difficult to get in,
but it's really well organized

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now, you know, very well organized.

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But so when our retreat be

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Speaker 2: in the town, not at the
music festival, and I'm just gonna

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turn my emails off, otherwise they're
gonna ping and annoy everybody.

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Uh, yeah.

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So we're in this town, not on
music festival, which is lovely.

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Um, I'm gonna turn that off now too,
'cause that could ping and annoy people.

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Um.

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We're gonna be there for three days.

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Speaker: Yeah,

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Speaker 2: three

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Speaker: days.

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Spelled DAZE.

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Speaker 2: Zee.

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So last night I was speaking to one of
our students from way, way, way, way back.

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Uh, and she was so excited that we're
gonna run this retreat and she's been

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hanging on and hanging on and hanging
on and she's decided she has to come.

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She's gonna be camping,
she's bringing her tent.

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Um, and she's going camping.

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But one of the things she said
that I feel, I have to tell you,

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she did the Prosperity Mission,
uh, last year when we ran it.

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And she had like a sideline.

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She's actually, uh, works
in the health service.

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She had a sideline, uh, 'cause she loves
animals and she loves training dogs.

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You have this sideline training dogs
and she wasn't earning very much like

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20, 30 quid a month training dogs.

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She's now got a thousand pounds
a month plus training dogs.

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Speaker: That's wonderful.

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Speaker 2: Yeah.

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By following our prosperity mission.

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I,

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Speaker: I, I know the
person you're talking about.

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'cause you mentioned a name before we came
on, and I do remember some of the email

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exchanges where she was going through the
process during the Prosperity Mission.

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And we, for those of you that didn't
get to see or join in on the Prosperity

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Mission, we took people through a process
of evaluating their values, looking at

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their beliefs, doing a lot of clearing
up of blockages, um, psychological

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block blockages, energetic blockages.

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And that's one of the things we're
gonna be doing at Glastonbury.

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You know, we're gonna do a lot of
clearing, basically helping people to get

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themselves out of their own way in terms
of creating the type of life you desire.

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And I do remember her emails actually,
'cause uh, she did the work, didn't she?

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Speaker 2: She did.

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Yeah.

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I

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Speaker: ly Yeah,

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Speaker 2: yeah, yeah.

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She, she wasn't one of those people
that does a course and assumes change

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is gonna happen through osmosis.

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She paid attention to the process.

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She did the work, she got the change.

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Oh.

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And if there are people sitting
on the fence, there's only

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about five places left now.

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Speaker: Yeah.

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Yeah.

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I find it, I find the fence
sitting thing quite fascinating.

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Apart from getting splinters, it's
quite, it's quite a painful process.

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I mean, I, I remember
doing that sometimes.

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I don't do so much.

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I don't, I don't do it at all now
actually, because I evaluate the ups

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and downs, the pros and the cons of
whatever I'm gonna do pretty quickly

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so I can make a fast decision.

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Um, I just find it fascinating looking
at the strategy of what must be going

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on in order to, I'm gonna do it, no I'm
not, or I'm gonna do it, or No, I'm not.

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And then putting it off and
putting it off and putting it off.

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And was it, in Richard's book
conversations, this is one of the biggest

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challenges people face is, um, hesitation.

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Speaker 2: Yeah.

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Speaker: Is that right?

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Yeah.

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Speaker 2: Yes.

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Yeah.

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Speaker: Hesitation.

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Yeah.

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I think saying like, this comes
along and it enters into your mind,

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well, this will be a good thing.

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It that happens for a reason.

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And then you find a way because
I know that, um, Tina and I

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know what we're gonna be doing.

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Up to a point, actually up to

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I was, sounded very certain about that.

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Yeah.

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Now if it's gonna evolve based upon
the group and further discussions that

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we got, we got a sense of direction.

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Um, but we know from personal
experience and we know from all the

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thousands of thousands of people we've
worked with, the difference one small

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thing can make to your experience.

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And I think a lot of
people look at the cost.

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They don't wanna let go of the money.

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It's the money they're focusing on
and not what it will do for them.

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Give them.

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And get them.

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Speaker 2: And the, sorry.

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The thing is that fascinates me 'cause
we are gonna do some stuff with, we, we

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work, we work with the universal laws
anyway, uh, and some people will know

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about them and some people will now
be going, what is she talking about?

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Speaker: What's that?

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Yeah.

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That's not nlp, that's not an

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Speaker 2: LP Yes.

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Nlp.

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Um, we work within the universal laws
and of course the more you hold onto it,

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that's kind of one of your blockages guys.

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Mm.

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Speaker: Yeah, it's very,
it's a very scarcity mindset.

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And since we did our Prosperity
Mission, um, I've had an experience.

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In fact, I remember, do you remember
when Paul McKenna bought out how

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his, I can make you Rich book.

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Oh, I do

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Speaker 2: remember that.

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Yeah.

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Speaker: Yeah.

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We, we were doing a workshop.

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We all went down to a curry house.

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Later we did,

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Speaker 2: I

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Speaker: remember there was some,
there was something about it.

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It was like his energy was really out.

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I said, you seem like in, in
a really, really good place.

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He said, yeah, I've just been
finishing the I Can Make You Rich book.

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And he said, things just keep happening.

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He said, but

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Speaker 2: yeah,

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Speaker: I'm having to go
there first to write the book.

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And I had the same experience and
been having the same experience since

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we did the First Prosperity Mission.

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And, and I'm looking forward to
immersing myself in the changes

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that are gonna happen at the
Glastonbury Chalice Wells, by the way.

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And that's something else.

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I think people should be aware of that.

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Speaker 2: Mm-hmm.

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Speaker: We've actually got access
to the chalice wells, which is

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like the British lures, isn't it?

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Yeah.

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Speaker 2: I love Cha Wells.

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Speaker: The healing spring.

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The healing well.

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So yeah, I'm looking forward to
the changes that are gonna happen,

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but it's, I just go back to what I
was saying, that people look at the

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money and they, and it's the fear of
letting go the money rather than what

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this investment is gonna do for you.

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Give, you, get, you and I did a post
in the Facebook group the other day

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and we, and by the way I can mention
this person's name, Charmaine.

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'cause she gave us permission to
share her story and I thought it was

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such a core story that she received
our newsletter, um, that goes out.

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It's a new newsletter so if
you haven't received it before

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it's 'cause it's a new one.

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And, and if you want to
receive the newsletter, go

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to the nlp masterclass.co.uk

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website and register.

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Okay.

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Uh, go up to the student dojo
as well and sign in there.

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They at the very top, and that would
give you access to some free resources.

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And then you'll get a monthly
newsletter with lots of extra, uh,

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mind tips and hacks and updates.

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And she received the newsletter
and saw the thing about Glastonbury

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and her first reaction was Fair.

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Speaker 2: Yeah.

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Speaker: Yeah.

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And it, and it was a reaction.

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She's been on trainings with us before.

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So she went away and started to
think about, you know, what would

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we say, you know, and the thing
is we would say is, well, you

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know, what's it gonna do for you?

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Give you, get you.

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And she started to run those
scenarios and, and run timelines.

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She just thought, well, what would
have to happen for me to say yes?

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And that evening, one of the things
that came into our imagination,

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like and inspired thought came
about and I just thought, this is

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exactly what the retreat is about.

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It's about tapping into
the magic that's out there.

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And when we add our NLP modeling or magic
to it, it, it takes it all to a completely

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different level, very transcendent level.

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So it

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Speaker 2: does, and of course, of course
Richard did actually model shaman as well.

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Speaker: Mm.

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Speaker 2: So there's a lot of
energy work in what he does.

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Anyway.

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Speaker: As there is

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Speaker 2: no, maybe we are doing nlp.

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Speaker: Of course we are.

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The secret.

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Secret.

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'cause NLP NLP doesn't even exist.

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It is everything.

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Yeah.

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Speaker 2: It's everything.

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Speaker: Yeah.

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Speaker 2: To everyone.

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Speaker: So

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Speaker 2: shall we start?

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Speaker: That's the, that's the retreat.

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Um,

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Speaker 2: or we are gonna do the
membership thing as well, aren't we?

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Because I've had some people say
to me, I know some people are

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our practitioner because guys, we
finished running a practitioner at

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the end of Jour, uh, may, sorry.

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Uh, and a couple of people on the
practitioner were going, well, we

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can't get into the membership group,
but we're opening it soon, aren't we?

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Speaker: Yeah, I just want to
clarify the difference 'cause

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we've got two membership sites.

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Okay.

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If you go to the NLP masterclass.co

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uk, there's a membership site.

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There's called the Student Dojo.

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That's for anybody who's been a student.

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Obtain myself on any of the
NLP Masterclass trainings.

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And it's also a membership area
for anyone who downloads, uh,

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the NLP for the World ebook and
accesses any of the free resources.

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So that's one membership site.

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Okay.

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We also have a separate membership
site, which is called the Secret Agents

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of Change Membership Group Group,
which has been set up specifically for

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coaches, therapists, and consultants.

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However, that doesn't mean if you're not
a coach, therapist or consultant, you

00:10:41.367 --> 00:10:43.738
won't get a benefit from joining because.

00:10:44.877 --> 00:10:48.627
There are two streams within the
Secret Engines and change membership

00:10:48.688 --> 00:10:51.058
site, and that's the one we're
gonna be opening the doors for.

00:10:51.478 --> 00:10:51.538
Okay.

00:10:51.538 --> 00:10:55.168
We've been talking about it for a
couple of months about, if you're

00:10:55.168 --> 00:10:56.908
interested, it's a closed group.

00:10:56.908 --> 00:11:00.838
We will be opening the doors, and
that will be sometime this weekend.

00:11:01.438 --> 00:11:04.588
I'm not gonna pin myself to a
particular time doing bit testing.

00:11:05.218 --> 00:11:12.147
Um, and when you sign up for the
membership group, you get monthly access

00:11:12.147 --> 00:11:16.738
to the sort of things that Tina and I,
well, we thought about what would we want.

00:11:16.738 --> 00:11:19.228
When we were starting out, we spoke
to quite a few people and said, you

00:11:19.228 --> 00:11:23.127
know, what do you need in order to
support you growing your coaching

00:11:23.127 --> 00:11:25.872
practice, your therapy practice,
or your consultancy business?

00:11:26.973 --> 00:11:30.593
The two things that people always
want are more clients and mm-hmm.

00:11:31.873 --> 00:11:32.953
More money really.

00:11:33.553 --> 00:11:36.673
So if you get more clients and you're
doing it right, you'll get more money.

00:11:36.763 --> 00:11:39.583
And the way to get more clients is
to make sure you're really, really

00:11:39.583 --> 00:11:44.263
successful at what you do and
they come back and they refer you.

00:11:45.253 --> 00:11:48.313
So we've got these two
streams, if you like.

00:11:48.313 --> 00:11:53.653
One is practice in your practice, which
Tina tends to tend to run, although

00:11:53.653 --> 00:11:56.263
we might mix it up a little bit I
think in the next couple of months.

00:11:57.103 --> 00:11:57.133
Mm.

00:11:57.133 --> 00:11:59.533
I think we meet, we'll, we see, we'll see.

00:11:59.533 --> 00:11:59.593
Yeah.

00:12:00.133 --> 00:12:06.043
Um, where she talks about the
things that you can do to improve

00:12:06.223 --> 00:12:08.143
your success rate with clients.

00:12:08.233 --> 00:12:08.413
Yeah.

00:12:09.403 --> 00:12:12.763
And then once a month I talk about
growing your practice and I bring in

00:12:12.823 --> 00:12:14.323
what's called my quantum growth model.

00:12:14.323 --> 00:12:15.073
I've got my quantum.

00:12:15.148 --> 00:12:16.858
You can see my Quantum Leap T-shirt.

00:12:17.098 --> 00:12:17.128
I

00:12:17.128 --> 00:12:17.368
Speaker 2: can

00:12:17.368 --> 00:12:17.518
Speaker: see.

00:12:17.518 --> 00:12:18.658
Yeah, yeah.

00:12:19.078 --> 00:12:24.988
Um, which is all about taking maybe, and
it's very much NLP driven in terms of like

00:12:24.988 --> 00:12:29.338
drivers sub modality, drivers making one
small change that makes a big difference.

00:12:30.178 --> 00:12:33.478
So every month I'm looking at one
thing that if you make this little

00:12:33.538 --> 00:12:37.768
change, we'll make a profound positive
dis difference to your business.

00:12:37.828 --> 00:12:40.948
So every month you keep building
upon these, you start to get

00:12:40.948 --> 00:12:43.018
really exponential changes.

00:12:44.008 --> 00:12:47.098
So we're opening that up at
the weekend, aren't we, Tina?

00:12:47.308 --> 00:12:49.648
And I just wanna make sure that
people are clear on the difference so

00:12:49.648 --> 00:12:51.328
they don't get confused as to Yeah.

00:12:51.328 --> 00:12:53.818
One is a free, one is a subscription,

00:12:54.478 --> 00:12:54.838
Speaker 2: and

00:12:54.838 --> 00:12:55.978
Speaker: I know what that involves.

00:12:56.188 --> 00:12:59.788
Speaker 2: There's been a couple of times
where people from the Secret Agent of

00:12:59.788 --> 00:13:06.448
Change membership group have come to the
NLP Masterclass website, seen that there's

00:13:06.448 --> 00:13:12.208
a membership area, and they've tried to
use their secret Agent of Change login.

00:13:12.838 --> 00:13:13.378
Speaker: Yes.

00:13:13.378 --> 00:13:13.678
Yes.

00:13:13.708 --> 00:13:15.898
Speaker 2: And then they don't
understand why they can't get in

00:13:16.798 --> 00:13:17.938
Speaker: because they're different.

00:13:18.358 --> 00:13:18.838
Okay.

00:13:19.108 --> 00:13:19.258
Yes.

00:13:19.258 --> 00:13:23.698
So we will be emailing out and
communicating on a more regular basis

00:13:23.698 --> 00:13:25.498
with secret agents to change members.

00:13:26.428 --> 00:13:26.758
Um.

00:13:27.928 --> 00:13:30.388
If you're not a secret agent,
change member, just keep an eye out.

00:13:30.838 --> 00:13:33.238
Go and join the Student Dojo.

00:13:33.238 --> 00:13:35.338
That's the place where we practice.

00:13:35.788 --> 00:13:39.058
And if you come along to any of our
retreats, like say for not just the

00:13:39.058 --> 00:13:44.188
retreats, but any of our trainings, we,
we put extra resources in there for you

00:13:44.188 --> 00:13:46.858
for before, during, and after the event.

00:13:46.858 --> 00:13:51.298
So for example, on the, uh,
business Alchemy Retreat, um, at

00:13:51.298 --> 00:13:57.268
Glastonbury, uh, Tina and Gloria
recorded, um, the whole of me.

00:13:57.718 --> 00:14:00.418
Uh, so recording made up
of six different elements.

00:14:01.288 --> 00:14:04.918
Um, one was the element of me
and they look at some really,

00:14:05.218 --> 00:14:10.078
really core different aspects of
psychology and psyche and energy.

00:14:10.678 --> 00:14:12.388
Yeah, so you've got that resource.

00:14:12.388 --> 00:14:15.568
There's a couple of recordings from
me and there's an ebook as well.

00:14:15.628 --> 00:14:19.048
Um, it's the Business Alchemy Renoir,
which is, yeah, I love a full of

00:14:19.858 --> 00:14:22.978
incantations and spells for change.

00:14:23.068 --> 00:14:23.248
Mm-hmm.

00:14:23.248 --> 00:14:23.398
Um.

00:14:24.268 --> 00:14:28.468
So you'll get some free resources,
but when you come along to any

00:14:28.468 --> 00:14:31.258
event trainings, you'll also get
a bundle of other resources so

00:14:31.258 --> 00:14:34.618
we can support you after the, uh,
the event that you've been on.

00:14:36.988 --> 00:14:40.198
Speaker 2: Yeah, so I'm looking forward
to opening up the, uh, the membership

00:14:40.198 --> 00:14:44.278
group again, and then those people that
have been waiting, um, I think, I think

00:14:44.278 --> 00:14:46.738
maybe we can do a surprise for them.

00:14:47.983 --> 00:14:49.273
Depends on how well, we

00:14:49.273 --> 00:14:50.083
Speaker: won't be surprised.

00:14:50.683 --> 00:14:52.843
Tina, there's one other thing I
wanna get outta the way as well.

00:14:52.963 --> 00:14:53.053
Yes.

00:14:53.083 --> 00:14:57.313
Is, um, next week we
have got the masterclass.

00:14:57.313 --> 00:14:58.423
So Okay.

00:14:58.423 --> 00:15:04.093
Again, just to remind everybody that every
quarter we have a Zoom masterclass where

00:15:04.093 --> 00:15:09.313
we invite in a guest trailer, someone
that we know that does exceptional work.

00:15:10.153 --> 00:15:15.673
You know, we've had John Laval,
Kathleen Leval, Alexandro, Eric Robbie,

00:15:16.303 --> 00:15:20.113
um, Elizabeth, PA Butler, and, uh,
oh, sorry if I've forgotten anyone.

00:15:20.113 --> 00:15:21.523
And Owen Fitzpatrick, of course.

00:15:21.523 --> 00:15:22.093
Yeah, Owen.

00:15:22.093 --> 00:15:22.963
I knew somebody else.

00:15:23.533 --> 00:15:27.193
Um, and they've all done amazing
and very, very different things

00:15:27.943 --> 00:15:31.543
and I've, I've learned something
on from every single one.

00:15:31.813 --> 00:15:31.933
Speaker 2: Me too.

00:15:32.983 --> 00:15:35.893
Speaker: Um, and next
week we have got Kuk.

00:15:36.673 --> 00:15:40.843
And Kay's got her, um, introduction
to the Happy Brain Model model.

00:15:40.992 --> 00:15:42.103
Um, she brought out a book.

00:15:42.163 --> 00:15:44.323
It's a very lovely illustrated book.

00:15:44.713 --> 00:15:47.173
Tina, you, you know a bit more
about this 'cause you went on

00:15:48.268 --> 00:15:48.468
Speaker 2: I did.

00:15:48.708 --> 00:15:49.028
I was Paige

00:15:49.188 --> 00:15:49.588
Speaker: training, didn't you?

00:15:49.783 --> 00:15:53.833
Speaker 2: I was privileged to be
invited to go along to, to her training.

00:15:54.283 --> 00:15:59.053
And I thought what she was delivering
was specifically for children.

00:15:59.713 --> 00:16:02.893
And it isn't, and it's just fabulous.

00:16:02.893 --> 00:16:07.363
And she's got all these different
exercises she's created and she's

00:16:07.363 --> 00:16:12.283
got these really unique ways of
explaining how the brain works.

00:16:12.943 --> 00:16:17.203
So I know some people go, oh, you know,
well when you look at the neurology

00:16:17.203 --> 00:16:20.833
and how the brain works and, and the
parasympathetic nervous system and

00:16:20.833 --> 00:16:24.613
the sympathetic nervous system and,
you know, I just get so confused.

00:16:24.613 --> 00:16:27.793
Well, the way, the way Kay
has put this model together,

00:16:28.063 --> 00:16:30.283
it's so simple to understand.

00:16:30.973 --> 00:16:34.003
Um, and the things that
she's doing are not just for

00:16:34.003 --> 00:16:35.473
children, they're for everyone.

00:16:37.588 --> 00:16:38.098
Speaker: Yeah.

00:16:38.098 --> 00:16:40.348
And uh, Kay's a great
trainer, isn't she as well?

00:16:40.648 --> 00:16:41.218
Speaker 2: She is, yes.

00:16:41.218 --> 00:16:43.618
And Chris Richard made her
a master trainer in March.

00:16:44.158 --> 00:16:44.938
Speaker: Yes, I heard.

00:16:44.938 --> 00:16:45.418
Fabulous.

00:16:45.568 --> 00:16:46.918
Yeah, yeah, absolutely.

00:16:47.053 --> 00:16:47.273
So

00:16:47.273 --> 00:16:48.433
Speaker 2: she's a new master trainer.

00:16:48.493 --> 00:16:48.713
Speaker: So,

00:16:49.408 --> 00:16:49.678
Speaker 2: so

00:16:49.683 --> 00:16:53.668
Speaker: what, so again, if you are a
member of The Secret Agents of Change,

00:16:53.788 --> 00:16:55.318
um, you'd have got a reminder for that.

00:16:55.618 --> 00:16:56.938
Um, go and check it out.

00:16:57.058 --> 00:17:00.898
Um, it is on the NLP Masterclass
co uk website as well.

00:17:01.528 --> 00:17:01.678
Speaker 2: Yeah.

00:17:01.678 --> 00:17:05.877
And we don't, and if you're a member
of the Secret Agent of Change Group, we

00:17:05.877 --> 00:17:08.548
don't send out links to you anymore, guys.

00:17:08.548 --> 00:17:14.397
You go into the NLP Masterclass and
you can access it there for free,

00:17:14.727 --> 00:17:18.568
um, as it's one of the benefits of
being part of the membership group.

00:17:18.717 --> 00:17:21.987
And then you will automatically get
your link to be able to join in.

00:17:22.558 --> 00:17:23.997
It's all automated now.

00:17:26.082 --> 00:17:26.953
Speaker: Uh, yeah.

00:17:26.953 --> 00:17:29.053
Not quite the way you described
Tina, but lemme So let me

00:17:29.053 --> 00:17:30.612
just clarify the technology.

00:17:30.733 --> 00:17:31.153
Okay?

00:17:33.283 --> 00:17:36.523
Oh, not, she says, she says these things
and then I have to go work them out.

00:17:36.733 --> 00:17:36.763
Okay.

00:17:39.163 --> 00:17:39.943
Oh dear.

00:17:40.213 --> 00:17:41.598
We can't even edit this 'cause this live.

00:17:41.748 --> 00:17:42.038
Okay.

00:17:42.038 --> 00:17:42.058
I know.

00:17:42.058 --> 00:17:42.998
So the thing is.

00:17:43.277 --> 00:17:47.928
As a member of the Secret
Agents of Change, you get a

00:17:47.928 --> 00:17:50.237
special secret promo code.

00:17:50.687 --> 00:17:54.707
You go to the website, put it in,
and you get your ticket, which

00:17:54.707 --> 00:17:56.747
gives you your Zoom invitation.

00:17:57.347 --> 00:18:02.687
Everyone else pays a token sum is 20
quid, unless every now and then we do

00:18:02.687 --> 00:18:06.977
like a little flash sale and we tend
to do the flash sale only for people

00:18:06.977 --> 00:18:10.757
in this Facebook group, but maybe
for, and also for the International

00:18:10.757 --> 00:18:12.767
College of Clinical Hypnotherapy Group.

00:18:12.797 --> 00:18:12.947
Speaker 2: Yeah, they

00:18:12.947 --> 00:18:15.647
Speaker: get, because NLP A
Masterclass and ICCH are combined.

00:18:15.827 --> 00:18:16.247
Okay.

00:18:16.817 --> 00:18:21.918
Um, so just to clarify, in the Secret
Agents of Change, there is a special

00:18:21.918 --> 00:18:26.057
promo code there that you go to
the website, pop it in, and you'll

00:18:26.057 --> 00:18:29.447
get your a hundred percent discount
on all of the NLP Masterclass.

00:18:31.277 --> 00:18:31.637
Okay?

00:18:31.757 --> 00:18:34.007
I don't have to go and work
something else technologically

00:18:34.007 --> 00:18:35.117
Speaker 2: Message me, guys.

00:18:35.117 --> 00:18:37.397
If you don't know what the
promo code is and you're in the

00:18:37.397 --> 00:18:38.928
membership group, message me.

00:18:38.928 --> 00:18:40.007
Don't message him.

00:18:40.127 --> 00:18:41.687
Message me and I'll sort it out.

00:18:43.213 --> 00:18:46.513
Speaker: Hold you say that like
I, I'm just not sociable enough.

00:18:47.173 --> 00:18:48.912
I don't do customer service.

00:18:49.513 --> 00:18:49.572
You

00:18:50.892 --> 00:18:52.933
Speaker 2: do Brilliant customer service.

00:18:53.142 --> 00:18:53.533
Speaker: Yes.

00:18:53.533 --> 00:18:55.392
But only after I've
ranted for five minutes.

00:18:56.727 --> 00:18:57.793
Speaker 2: You don't have to rant.

00:18:57.793 --> 00:18:59.773
They'll come to me and
I'll deal with fabulous.

00:18:59.773 --> 00:19:00.187
Because I just

00:19:01.392 --> 00:19:01.602
Speaker: mess it up.

00:19:01.602 --> 00:19:02.308
Nice, kind.

00:19:02.467 --> 00:19:07.092
Loving face of NLP Masterclass today.

00:19:07.092 --> 00:19:07.662
Positivity

00:19:07.678 --> 00:19:08.027
Speaker 2: today.

00:19:08.027 --> 00:19:08.108
Today

00:19:08.118 --> 00:19:09.628
Speaker: Positivity, please.

00:19:11.983 --> 00:19:13.933
Oh, this, this is an
Irish coffee by the way.

00:19:13.933 --> 00:19:14.622
It's gonna go

00:19:14.953 --> 00:19:15.763
Speaker 2: Irish coffee.

00:19:15.767 --> 00:19:15.987
Mm-hmm.

00:19:16.168 --> 00:19:16.588
Mm-hmm.

00:19:16.993 --> 00:19:20.173
Well I was sitting in the garden
drinking PIs, which is very nice.

00:19:20.173 --> 00:19:23.412
And now I'm here and my, my office
is actually air conditioned.

00:19:23.412 --> 00:19:25.572
It's the only room in my
house that's air conditioned.

00:19:25.902 --> 00:19:30.973
So tomorrow night when we're meant to be
like 96 or whatever that is in centigrade,

00:19:31.812 --> 00:19:33.253
uh, I might be sleeping in here.

00:19:34.033 --> 00:19:36.132
So you ready for the first question?

00:19:36.642 --> 00:19:38.112
Speaker: Yeah, let's
get into the questions.

00:19:38.118 --> 00:19:39.882
'cause this is the aha session.

00:19:39.882 --> 00:19:40.963
Ask her anything.

00:19:41.487 --> 00:19:41.547
Or

00:19:41.547 --> 00:19:41.607
Speaker 2: him.

00:19:43.503 --> 00:19:43.882
Speaker: Or him.

00:19:44.037 --> 00:19:44.487
Speaker 2: Okay.

00:19:44.582 --> 00:19:45.082
Excuse me.

00:19:45.207 --> 00:19:49.287
So j Marco, we've missed you, Marco,
we've noticed you haven't been.

00:19:49.293 --> 00:19:49.402
Yeah.

00:19:49.402 --> 00:19:50.307
Where have you been, Marco?

00:19:51.148 --> 00:19:56.727
Um, so Marco's question, in your
experience, what are the best instruments

00:19:56.878 --> 00:19:59.517
for helping people forget the bad moods?

00:19:59.668 --> 00:20:05.937
That all the news coming from the
mainstream, um, media is giving.

00:20:05.937 --> 00:20:06.297
I love it.

00:20:06.357 --> 00:20:06.447
Okay.

00:20:06.717 --> 00:20:06.987
Sorry.

00:20:06.987 --> 00:20:08.428
Mainstream, I imagine.

00:20:08.428 --> 00:20:08.847
No, it's just

00:20:08.847 --> 00:20:09.087
Speaker: my,

00:20:09.717 --> 00:20:12.057
Speaker 2: I'm adding because yeah,

00:20:12.418 --> 00:20:13.678
Speaker: I got nothing
to do with what you said.

00:20:13.678 --> 00:20:15.717
It's just my attitude at the moment.

00:20:15.717 --> 00:20:18.297
I, I like to find everything
humorous and I just think,

00:20:18.297 --> 00:20:19.442
just, just popped into my head.

00:20:19.562 --> 00:20:19.842
Sorry.

00:20:20.457 --> 00:20:24.297
Speaker 2: So, and then, and then he
says I couldn't enter the masterclass.

00:20:24.507 --> 00:20:25.557
Some suggestions.

00:20:25.557 --> 00:20:29.428
So I think Marco, you might be
using your membership group entry

00:20:29.428 --> 00:20:31.257
to try and get into the masterclass.

00:20:31.678 --> 00:20:36.747
If you've got any issues, message
me and we'll sort it out tomorrow.

00:20:37.588 --> 00:20:39.538
Speaker: To clarify
Secret Agents of Change.

00:20:39.538 --> 00:20:40.918
Membership is over here.

00:20:41.488 --> 00:20:43.528
Student Dojo is on the website at the top.

00:20:43.618 --> 00:20:45.118
Yeah, they're two different places.

00:20:46.108 --> 00:20:46.198
They are.

00:20:46.198 --> 00:20:47.937
Can I answer, can I answer
the, in about the instruments?

00:20:47.937 --> 00:20:48.418
Just one?

00:20:48.418 --> 00:20:48.478
You

00:20:48.988 --> 00:20:49.588
Speaker 2: can, yes.

00:20:49.653 --> 00:20:50.278
Speaker: Yeah, yeah.

00:20:50.368 --> 00:20:50.668
Okay.

00:20:50.668 --> 00:20:52.078
You need two things.

00:20:52.408 --> 00:20:54.418
One, something like this.

00:20:55.588 --> 00:20:56.068
Okay.

00:20:56.488 --> 00:20:57.418
Speaker 2: You need a towel.

00:20:57.508 --> 00:20:57.838
Yeah.

00:20:57.843 --> 00:20:59.253
Speaker: And there was a third in it.

00:20:59.253 --> 00:21:01.453
There's a towel and, and a column here.

00:21:01.913 --> 00:21:04.258
And you put that over with a, with a band.

00:21:04.498 --> 00:21:05.428
An elastic band.

00:21:05.788 --> 00:21:06.778
So you can't see it.

00:21:07.078 --> 00:21:07.528
Yeah.

00:21:08.368 --> 00:21:09.598
Um, so you're not triggered.

00:21:09.598 --> 00:21:14.578
So you break the dopamine,
um, association with Sonny.

00:21:14.578 --> 00:21:16.318
Getting a ping, getting some news.

00:21:16.318 --> 00:21:23.758
'cause I, I think we've got a lot
of therapy to do with people, um,

00:21:24.838 --> 00:21:30.238
who have been, become conditioned
to be addicted to the news.

00:21:31.708 --> 00:21:34.048
Um, so for me.

00:21:34.722 --> 00:21:38.472
I've found one of the first things
I do, and I, I can tell when I've

00:21:38.682 --> 00:21:43.783
detached from the mainstream news and
all the social media streaming that

00:21:43.783 --> 00:21:49.212
comes in because I can just feel my
physiology relaxed straight away.

00:21:49.273 --> 00:21:56.533
And I haven't got these loops going on in
my head about inflation and gun control in

00:21:56.533 --> 00:21:59.587
America and Ukraine, and they're not here.

00:21:59.737 --> 00:22:02.503
Monkeypox, I'm still,
I'm still aware of them.

00:22:02.503 --> 00:22:03.283
Monkeypox.

00:22:03.283 --> 00:22:03.553
Yeah.

00:22:04.273 --> 00:22:07.482
Um, so I think that, to me,
that's the easiest thing.

00:22:07.482 --> 00:22:09.102
It's like re remove the triggers.

00:22:09.283 --> 00:22:13.572
So joking aside, you know, a,
a little flannel for your phone

00:22:13.572 --> 00:22:18.462
and a towel for your TV or your
laptop, um, and just be judicious.

00:22:18.582 --> 00:22:23.562
Um, don't immerse yourself in because
I, in fact, I'm gonna do some research.

00:22:23.562 --> 00:22:27.462
I wanna see if there has
been any research into, um.

00:22:28.918 --> 00:22:31.647
Social media, news streams
and mental health issues.

00:22:32.187 --> 00:22:32.937
I'm curious

00:22:32.937 --> 00:22:33.897
Speaker 2: about that problem into that.

00:22:33.897 --> 00:22:34.827
I'm sure it's a problem.

00:22:34.887 --> 00:22:35.247
Um,

00:22:35.547 --> 00:22:35.847
Speaker: mm-hmm.

00:22:36.087 --> 00:22:40.587
Speaker 2: I mean, it seems to be, I
remember the days gone by when you have

00:22:40.587 --> 00:22:46.527
somebody sitting in the newsroom and
they would say, and today's the news.

00:22:47.517 --> 00:22:50.697
And today we find there are
21 people suffering from a

00:22:50.697 --> 00:22:51.747
condition called Monkey px.

00:22:52.407 --> 00:22:56.787
We are currently investigating what
this is and now we're gonna move on

00:22:56.787 --> 00:23:02.817
to, but 'cause now when they come up
with something like a new variant,

00:23:03.327 --> 00:23:06.447
it's like, oh, we found a new variant.

00:23:06.957 --> 00:23:13.047
Um, and I've, I've kind of, I look at
them, uh, and Marco, I've got my NLP

00:23:13.047 --> 00:23:20.127
hat on, uh, and my calibration skills
from, from Eric and my NLP training,

00:23:20.607 --> 00:23:21.837
and I look at them and I think.

00:23:22.452 --> 00:23:23.412
You're lying.

00:23:24.282 --> 00:23:26.202
Nothing seems to ring true.

00:23:26.562 --> 00:23:31.842
It's like for me, I, I actually,
I've got to a point now where I've,

00:23:31.902 --> 00:23:37.452
there's this huge compulsion blowout
that's happened with the news and I

00:23:37.452 --> 00:23:39.372
don't think I believe any of them.

00:23:40.303 --> 00:23:44.172
Um, and when, when they came
up with the whole monkeypox

00:23:44.172 --> 00:23:47.712
thing, I thought, what, what?

00:23:48.012 --> 00:23:55.422
So I went and investigated and apparently
shingles, which is something that some

00:23:55.422 --> 00:24:02.982
people get when they've had chicken px
shingles is also known as monkeypox.

00:24:05.502 --> 00:24:09.162
And my brain went, well, excuse me,
people are you trying to bullshit me

00:24:09.162 --> 00:24:14.412
into thinking this is a new disease
when really it shingles what's going on?

00:24:14.592 --> 00:24:18.432
So, so I guess, how do I deal with it?

00:24:18.492 --> 00:24:20.082
What instrument do I have?

00:24:20.742 --> 00:24:23.202
For me, I don't really believe them.

00:24:25.332 --> 00:24:34.572
Um, and when the more extreme they
get in their, in their, their news

00:24:34.572 --> 00:24:38.172
reading, the more funny I find it.

00:24:38.472 --> 00:24:41.502
So I'm finding a lot of
humor in the news nowadays.

00:24:42.072 --> 00:24:46.572
And, and as we know from Richard's,
uh, fast phobia cure, laughter

00:24:46.692 --> 00:24:49.513
does blow out fear and anxiety.

00:24:49.812 --> 00:24:53.202
If you've got people that are
really, really fearful and anxious

00:24:53.202 --> 00:24:58.117
about the news, I would suggest
they stop watching social media.

00:24:58.602 --> 00:25:00.043
They stop reading stuff.

00:25:00.702 --> 00:25:03.702
Um, and then maybe you can
do something with them.

00:25:03.732 --> 00:25:05.112
'cause I know you have skills.

00:25:05.652 --> 00:25:07.332
Both you and Paula have skills.

00:25:07.332 --> 00:25:12.732
Maybe you can work with them to help
them change the belief they have and

00:25:12.732 --> 00:25:14.562
to be more relaxed in their life.

00:25:16.437 --> 00:25:18.717
Speaker: There's a couple other things
I want to add because, you know, putting

00:25:18.717 --> 00:25:21.627
this aside, but this, this, this sort
of approach is a pattern interrupt.

00:25:21.867 --> 00:25:22.168
Okay.

00:25:22.168 --> 00:25:22.227
Yeah.

00:25:22.887 --> 00:25:25.137
Um, but there's something else about it.

00:25:25.137 --> 00:25:26.907
Like every behavior serves a purpose.

00:25:27.117 --> 00:25:28.827
So let's put our NLP
heads on for a moment.

00:25:29.607 --> 00:25:33.987
Um, why would somebody incessantly
need to be checking things

00:25:33.987 --> 00:25:35.607
they got no control over?

00:25:36.897 --> 00:25:40.647
Quite often it gives them a sense of
control knowing what is out there, even

00:25:40.647 --> 00:25:42.267
though they've got no control over it.

00:25:42.267 --> 00:25:45.327
So, you know, look, look for
the underlying cause as of

00:25:45.327 --> 00:25:48.657
the need for the check-in.

00:25:49.047 --> 00:25:52.168
Um, but, and there's something else
that occurred to me as you were talking.

00:25:52.287 --> 00:25:56.757
Um, so Tina's got one way, which
is to not believe in it, have

00:25:56.757 --> 00:25:58.647
like a doubt filter of some sort.

00:25:58.707 --> 00:25:59.067
Yeah.

00:25:59.187 --> 00:26:02.247
Or just not just hear
it and hear it be funny.

00:26:02.517 --> 00:26:03.152
Speaker 2: So the need,

00:26:05.172 --> 00:26:05.392
Speaker: I'm.

00:26:07.888 --> 00:26:08.428
Turn that sound off.

00:26:08.518 --> 00:26:08.727
Yeah.

00:26:08.788 --> 00:26:09.178
Okay.

00:26:09.178 --> 00:26:14.967
So, um, it's similar to if you end
up working with a lot of people.

00:26:16.528 --> 00:26:20.668
Uh, I went through this phase once,
it's probably about 18 years ago when

00:26:21.507 --> 00:26:24.928
I say I had a, a time when there was
like a conveyor belt and a revolving

00:26:24.928 --> 00:26:28.947
door, and I was doing therapy work
mainly with people, and I started

00:26:28.947 --> 00:26:30.628
to experience compassion fatigue.

00:26:30.658 --> 00:26:33.658
So it was very much like, come in, get you
sorted off you go, get on with your life,

00:26:33.658 --> 00:26:36.898
you know, um, which is not bad in terms
of, you know, giving people a result,

00:26:37.408 --> 00:26:40.828
but it certainly became a little bit less
caring than it, than it could have been.

00:26:40.828 --> 00:26:45.568
And I remember there was one guy
who he expressed gratitude that I

00:26:45.568 --> 00:26:48.598
was there and caring for him, and
I realized how important that was.

00:26:49.318 --> 00:26:54.148
So it woke me up that I was becoming a
little bit, um, less compassionate and

00:26:54.148 --> 00:27:00.207
that everybody that came in deserved my,
my full attention and my, my compassion.

00:27:00.328 --> 00:27:00.538
Yeah.

00:27:01.378 --> 00:27:04.467
But how could I deal with making
sure that I wasn't overwhelmed?

00:27:05.322 --> 00:27:08.922
And I realized what I had to do was
make sure I was doing a cleanup process.

00:27:09.462 --> 00:27:12.912
But I also realized very quickly that
if I did the disassociation, so when

00:27:12.912 --> 00:27:18.702
people were relaying information to me,
I wasn't processing it first person.

00:27:18.702 --> 00:27:22.902
I was processing it almost on like
a screen, a detached screen, so

00:27:22.902 --> 00:27:26.742
I could understand what they were
saying, but without having the

00:27:27.222 --> 00:27:30.012
emotions that they were experiencing.

00:27:31.032 --> 00:27:35.022
So I could still have compassion,
but I didn't have to have to have

00:27:35.022 --> 00:27:38.352
the empathic mirror neuron effect.

00:27:39.043 --> 00:27:40.902
You know, if they're in distress
and they tell me about something

00:27:40.902 --> 00:27:42.732
distressing, I wanna be present for them.

00:27:43.422 --> 00:27:44.952
There's no good as both feeling bad.

00:27:46.002 --> 00:27:47.112
That's not gonna be resourceful.

00:27:47.412 --> 00:27:47.952
So.

00:27:48.822 --> 00:27:52.497
I, I just realized when I'm listening to
the news, I'm d very detached from it.

00:27:52.767 --> 00:27:52.827
Yeah.

00:27:52.827 --> 00:27:54.807
There's a disassociation from it.

00:27:55.587 --> 00:27:59.217
So that might be something you want
to, you know, practice with self first.

00:27:59.217 --> 00:28:04.017
So you get used to listening to the
news, but not being in it, you know, if

00:28:04.017 --> 00:28:07.467
there's a news reel about saying, which
is horrific, you don't have to be there.

00:28:07.977 --> 00:28:09.178
You can see it play out.

00:28:09.178 --> 00:28:12.418
So you still understand and got
compassion and caring, but not the

00:28:12.418 --> 00:28:16.767
over, you know, unnecessary emotions,
um, that stop, they say unnecessary.

00:28:16.767 --> 00:28:18.687
They stop you from being of service.

00:28:18.687 --> 00:28:18.987
Yeah.

00:28:19.647 --> 00:28:23.158
So you, you practice it yourself and
then get your clients to practice that.

00:28:23.158 --> 00:28:25.947
So that's, those are another
couple of instruments that, um,

00:28:26.847 --> 00:28:27.957
I think they're really useful.

00:28:28.702 --> 00:28:31.647
Speaker 2: They are, they, they're
very useful and, and you are right.

00:28:31.647 --> 00:28:36.597
You've gotta stop associating
into disaster, which a lot of

00:28:36.597 --> 00:28:37.437
people are doing right now.

00:28:37.437 --> 00:28:42.297
Steve and I were talking earlier about
how so many people need assistance

00:28:42.297 --> 00:28:44.877
right now because they've had.

00:28:45.687 --> 00:28:50.008
Over two years now of the news
telling them, this is bad, that's bad.

00:28:50.008 --> 00:28:52.348
You're gonna die, you're gonna
get this, you're gonna get that.

00:28:52.858 --> 00:28:56.548
All the different, um, conditions
that people could have, all the

00:28:56.548 --> 00:28:58.318
different ways they could be feeling.

00:28:58.737 --> 00:29:05.158
Um, uh, when I was in, uh, in Orlando
in March, I had COVID and I was

00:29:05.487 --> 00:29:07.707
quarantined in my room in the hotel.

00:29:08.608 --> 00:29:12.987
Um, and I, 'cause over here, I mean, I was
used to testing myself quite regularly.

00:29:13.648 --> 00:29:16.737
Um, we got the free test in the
uk we don't get them anymore.

00:29:17.187 --> 00:29:20.727
Uh, and when I was going to do something
and if I was with a group of people,

00:29:20.818 --> 00:29:24.477
I would test myself after a few days
just to make sure everything was okay.

00:29:25.498 --> 00:29:28.138
Uh, and everybody kept saying to me,
well, you'll know when you've got COVID.

00:29:28.138 --> 00:29:29.248
You don't have to worry about it.

00:29:29.608 --> 00:29:32.487
And then one morning I got up
and I did the test, and the test

00:29:32.487 --> 00:29:35.727
said I had COVID and I'm thinking
I don't have any symptoms.

00:29:37.793 --> 00:29:39.598
And then I thought maybe
it's a false positive.

00:29:39.598 --> 00:29:42.808
So I did another one and it
said, no, you have COVID.

00:29:43.408 --> 00:29:46.138
Um, and I isolated as I was
supposed to, and after a few

00:29:46.138 --> 00:29:47.697
days, I've got a negative test.

00:29:47.908 --> 00:29:49.858
I never had any symptoms.

00:29:51.358 --> 00:29:56.878
So I think everybody's experience
of whatever is happening right

00:29:56.878 --> 00:29:58.888
now will be their experience.

00:29:59.908 --> 00:30:06.538
And it's really easy if you, if you
dive into and you associate into all the

00:30:06.538 --> 00:30:11.248
things they're saying that can happen
to you that are really, really horrible.

00:30:11.848 --> 00:30:16.108
It's kind of like you are, you are giving
the universe permission to give you that.

00:30:16.498 --> 00:30:19.138
I mean, when I heard about the
Monkeypox thing, I was thinking,

00:30:19.228 --> 00:30:21.148
what, what, what is monkeypox?

00:30:21.148 --> 00:30:24.508
So then I went and investigated
and it's shingles apparently.

00:30:26.638 --> 00:30:33.207
Um, so stop associating into the negative
trust in your body's immune system.

00:30:33.658 --> 00:30:34.828
Look after yourself.

00:30:35.217 --> 00:30:36.298
Be sensible.

00:30:36.977 --> 00:30:37.477
Eat healthy.

00:30:37.477 --> 00:30:41.293
Eat healthy, do the things that are
right for you to be doing for your

00:30:41.293 --> 00:30:44.382
health and, and just live your life.

00:30:46.303 --> 00:30:46.572
Speaker: Hmm.

00:30:47.172 --> 00:30:48.582
And it's just one other thing
actually, because I think it's a

00:30:48.582 --> 00:30:51.972
really good question, especially
because of what's going on.

00:30:51.972 --> 00:30:52.452
Yeah, yeah.

00:30:52.452 --> 00:30:52.962
Going on.

00:30:53.533 --> 00:30:56.533
There's something else actually has
occurred to me as you were talking

00:30:57.222 --> 00:31:01.632
that, um, I dunno if you've experienced
this with people when they, um,

00:31:02.112 --> 00:31:06.312
it's not, it's like they've got an
issue, but there's not one trigger.

00:31:06.972 --> 00:31:07.003
Mm.

00:31:07.003 --> 00:31:08.172
There's not one course.

00:31:08.652 --> 00:31:13.212
So for example, it could be something
distressing happened, but then

00:31:13.212 --> 00:31:16.992
something else distressing happened
within close timeframe of it.

00:31:16.992 --> 00:31:17.053
Yeah.

00:31:18.192 --> 00:31:21.822
Now that those two on their own
may, the, the, the system might

00:31:21.822 --> 00:31:22.872
have been able to dealt with it.

00:31:22.932 --> 00:31:25.122
They would've, they'd have had
some time to get over this one

00:31:25.122 --> 00:31:29.293
before the next stressor and then,
but then something else happens.

00:31:29.322 --> 00:31:32.053
And if there's a close
proximity in terms of time.

00:31:33.447 --> 00:31:35.638
One bad thing happens,
followed by something else,

00:31:35.638 --> 00:31:36.628
followed by something else.

00:31:36.628 --> 00:31:41.518
The system then goes into distress and
then it's kind of looking to see where's

00:31:41.518 --> 00:31:42.687
the, where the problem's coming from.

00:31:42.687 --> 00:31:46.318
And so everything becomes a problem
as sick can be seen as a problem.

00:31:47.187 --> 00:31:50.608
So that can happen with the individuals,
but I think it's, there's an element

00:31:50.608 --> 00:31:56.758
of that being going on almost like on a
global exis, almost like existential Yeah.

00:31:56.758 --> 00:31:57.118
Level.

00:31:57.118 --> 00:32:00.447
You know, started off with COVID,
everyone go, oh my god, you know, it's the

00:32:00.447 --> 00:32:02.428
pandemic, it's the black death, et cetera.

00:32:02.428 --> 00:32:07.468
And it has been horrific and
terminal from 30 million people, so

00:32:07.468 --> 00:32:09.568
there's no denying that, you know?

00:32:09.958 --> 00:32:14.728
And then something else comes along,
um, well then there's nuclear war,

00:32:15.058 --> 00:32:17.937
and then there's probably asteroids,
and then there's probably food

00:32:17.937 --> 00:32:19.798
crisis and there's global warming.

00:32:19.798 --> 00:32:25.048
So we've got this almost like, it's
like chaining of distressed, you know,

00:32:25.048 --> 00:32:29.488
global existential, um, problems that.

00:32:30.732 --> 00:32:32.442
Have we individually got no.

00:32:32.652 --> 00:32:33.553
Any control over?

00:32:34.212 --> 00:32:35.322
Probably not.

00:32:35.742 --> 00:32:37.332
You know, we can only do our bit.

00:32:37.422 --> 00:32:40.962
So I think it's interesting and it'd
be interesting to see, and I, I, I've

00:32:41.202 --> 00:32:45.132
actually worked with a couple of people
recently where that chain of events

00:32:45.132 --> 00:32:49.273
has like, like the war in Ukraine
really triggered something off of them.

00:32:49.332 --> 00:32:49.572
Speaker 2: Yeah.

00:32:50.142 --> 00:32:52.092
Speaker: But it wasn't
the warrior of Ukraine.

00:32:52.092 --> 00:32:54.672
It was the warrior of Ukraine
was like the tipping point that

00:32:54.672 --> 00:32:56.682
started with COVID and then germs.

00:32:56.773 --> 00:32:57.072
Yeah.

00:32:57.582 --> 00:33:01.303
And then, then they become, they
overcompensate with trying to control

00:33:01.303 --> 00:33:02.652
everything and they can't control it.

00:33:03.077 --> 00:33:03.367
Speaker 2: Yeah.

00:33:04.797 --> 00:33:06.793
Speaker: So, yeah, I just wanted
to mention that because, you know,

00:33:06.822 --> 00:33:09.222
it's looking at that chain and
sometimes breaking that chain.

00:33:09.822 --> 00:33:12.912
Speaker 2: And I think there is a,
there is a whole cultural thing at the

00:33:12.912 --> 00:33:15.732
moment with the news and everything
that's going on where everything seems

00:33:15.732 --> 00:33:19.962
to be like, and now we have, and oh, we
are really sorry ladies and gentlemen.

00:33:19.962 --> 00:33:23.262
You know, everybody's been battling
and working so hard with this and

00:33:23.262 --> 00:33:26.952
now we've got inflation and now we
have oil prices, and now we have,

00:33:27.252 --> 00:33:29.382
and the way the news is delivered.

00:33:30.613 --> 00:33:34.303
It is kind of like they're chaining
everything together beautifully.

00:33:34.993 --> 00:33:35.322
Speaker: Yeah.

00:33:35.353 --> 00:33:35.683
Yeah.

00:33:36.943 --> 00:33:39.793
To feed the addictions possibly.

00:33:39.913 --> 00:33:40.213
Yeah.

00:33:40.483 --> 00:33:42.822
There's a lot less journalism
and more sensationalism.

00:33:43.363 --> 00:33:43.812
Speaker 2: There's a lot of

00:33:43.812 --> 00:33:43.993
Speaker: sense.

00:33:44.413 --> 00:33:44.683
Yeah.

00:33:44.683 --> 00:33:48.373
Which is why I think it's really important
for us to be out there helping people now.

00:33:48.373 --> 00:33:53.173
I think it's a, it's a desperate
needs require desperate

00:33:54.043 --> 00:33:55.812
solutions sometimes, you know?

00:33:56.923 --> 00:33:57.493
Is that right?

00:33:57.493 --> 00:33:58.243
No, that's not true.

00:33:58.332 --> 00:33:58.603
That's not

00:33:58.603 --> 00:33:58.753
Speaker 2: right.

00:34:06.342 --> 00:34:11.413
So I'm gonna, the next question, uh,
it says, Tina, thank you for your

00:34:11.413 --> 00:34:15.403
suggestion this month of what to do
if you're not sure about the technique

00:34:15.403 --> 00:34:20.443
to use by asking the unconscious to
find the solution and getting an IMR

00:34:20.443 --> 00:34:22.093
when the solution has been found.

00:34:22.603 --> 00:34:25.423
Do you get the client
to share the solution?

00:34:26.353 --> 00:34:27.343
No.

00:34:28.063 --> 00:34:28.453
Um.

00:34:29.652 --> 00:34:33.462
He hasn't been taught for a long time
because Richie doesn't teach this anymore.

00:34:34.033 --> 00:34:40.212
Um, he used to teach something called,
um, six step reframe, and you could do

00:34:40.212 --> 00:34:45.402
it in trance or just by asking them to
relax, go inside and find the solution,

00:34:45.402 --> 00:34:47.983
which of course, maybe that's a trance.

00:34:47.983 --> 00:34:48.672
What do you think?

00:34:49.243 --> 00:34:54.253
Um, so you would ask some questions
of the unconscious to basically go

00:34:54.253 --> 00:34:58.813
and find the solution, and you'd use
the idio motor responses, the finger

00:34:58.813 --> 00:35:04.212
signals, yes, no signals, so that
you knew when the unconscious had

00:35:04.212 --> 00:35:06.163
found the solution that was needed.

00:35:07.063 --> 00:35:14.173
Now, sometimes when people come outta that
process, they know exactly what they're

00:35:14.278 --> 00:35:16.543
gonna do, and sometimes they don't.

00:35:17.173 --> 00:35:21.523
So I never ask if they
know what the solution is.

00:35:21.523 --> 00:35:21.583
I.

00:35:22.738 --> 00:35:24.898
'cause I don't want to create any doubt.

00:35:24.958 --> 00:35:25.948
Oh, I dunno what it is.

00:35:25.948 --> 00:35:27.118
Maybe it's not gonna happen.

00:35:27.118 --> 00:35:30.718
I just want it to happen
as an unconscious process.

00:35:31.228 --> 00:35:36.118
And I remember when I did my
practitioner in 1990, frozen to death.

00:35:36.928 --> 00:35:40.498
And we did this process in the
class and we did it as an exercise.

00:35:40.498 --> 00:35:46.258
And I remember thinking every night
when I get in, I would go straight

00:35:46.258 --> 00:35:49.498
to the fridge, open the fridge
and take something out the fridge.

00:35:49.498 --> 00:35:52.558
And then I'd be cooking dinner, but
I'd be snacking when I was cooking

00:35:52.558 --> 00:35:57.778
dinner 'cause I was starving and
I wanted to stop the snacking.

00:35:58.648 --> 00:36:02.398
And the person I was working
with said, um, has it worked?

00:36:02.398 --> 00:36:02.848
Has it worked?

00:36:02.848 --> 00:36:03.988
Do you know what's gonna happen?

00:36:03.988 --> 00:36:06.388
And I said, I dunno.

00:36:09.073 --> 00:36:13.183
Anyway, that night when I got home
from the course, I got home quite late.

00:36:13.273 --> 00:36:14.473
It was a long journey.

00:36:14.863 --> 00:36:17.473
And I walked in and I opened
the fridge and a voice in my

00:36:17.473 --> 00:36:19.633
head said, what are you doing?

00:36:20.203 --> 00:36:21.013
Stop it.

00:36:21.283 --> 00:36:25.603
And I closed the fridge and I thought,
oh, well that was interesting.

00:36:27.043 --> 00:36:30.553
Totally unexpected,
completely unconscious.

00:36:31.453 --> 00:36:34.603
Um, now for those of you that have
done a practitioner and haven't learned

00:36:34.603 --> 00:36:37.933
the six step reframing, 'cause I said
Richard doesn't teach it anymore.

00:36:38.593 --> 00:36:42.313
If you are society trained, look in
your society practitioner manual.

00:36:42.403 --> 00:36:43.483
'cause the steps are in there.

00:36:45.298 --> 00:36:45.718
Speaker: Mm-hmm.

00:36:46.348 --> 00:36:46.903
Speaker 2: To add

00:36:46.903 --> 00:36:47.233
Speaker: something

00:36:47.443 --> 00:36:48.013
Speaker 2: with the crab.

00:36:48.883 --> 00:36:49.453
Speaker: Yes.

00:36:49.453 --> 00:36:49.753
Yeah.

00:36:50.203 --> 00:36:50.383
Yeah.

00:36:50.383 --> 00:36:52.663
I don't want 'em to consciously
have a clue what's going on.

00:36:52.813 --> 00:36:53.863
Um, yeah.

00:36:53.863 --> 00:36:57.493
Um, I'm working with their unconscious
because if they consciously knew what

00:36:57.493 --> 00:37:00.013
the solutions were, they probably
would be doing them, wouldn't they?

00:37:00.703 --> 00:37:02.173
Um, they wouldn't be needing you.

00:37:02.743 --> 00:37:05.443
Um, so I'm not saying there
aren't conscious things to

00:37:05.443 --> 00:37:07.093
teach them and to have them do.

00:37:09.238 --> 00:37:13.228
Most times when I'm doing, for example,
a six step reframe, and when I say most

00:37:13.228 --> 00:37:17.368
times, it means every single time I'll
throw in some amnesia at the very end.

00:37:17.548 --> 00:37:17.638
Speaker 2: Mm-hmm.

00:37:18.118 --> 00:37:21.568
Speaker: Just to really confuse
the conscious mind and distract

00:37:21.568 --> 00:37:25.198
the conscious mind because I'm
communicating with the unconscious.

00:37:25.198 --> 00:37:29.818
The unconscious understands what has
to happen happen and how it's gonna

00:37:29.818 --> 00:37:33.208
work and how it's gonna be congruent
and ecologically sound for the

00:37:33.293 --> 00:37:37.048
person and the conscious mind hasn't
got a clue what any of that means.

00:37:37.798 --> 00:37:38.098
Yeah.

00:37:38.668 --> 00:37:44.368
So as long as it's in alignment with that
person, um, and it is ecologically sound

00:37:44.428 --> 00:37:50.098
and the positive benefits of whatever the
behavior that's being changed are still

00:37:50.098 --> 00:37:55.168
being met and being done in a congruent
way for that person, I don't need them to

00:37:55.168 --> 00:37:56.668
consciously have a clue what's going on.

00:37:57.208 --> 00:38:00.358
So I would quite often do
like some break or something.

00:38:00.358 --> 00:38:02.188
They'll come out and
I'll go, what's the time?

00:38:02.193 --> 00:38:02.363
How long?

00:38:02.788 --> 00:38:03.748
How long was that?

00:38:03.748 --> 00:38:03.898
Um.

00:38:05.053 --> 00:38:05.743
Did you vote for B?

00:38:06.223 --> 00:38:06.673
They go, what?

00:38:06.768 --> 00:38:07.058
What?

00:38:08.008 --> 00:38:08.298
Speaker 2: Yeah.

00:38:08.688 --> 00:38:08.978
Speaker: What?

00:38:09.192 --> 00:38:12.583
Yeah, because now they're completely
disconnected from what we've just done.

00:38:13.423 --> 00:38:17.623
And they won't be able to retrieve
any of the processing that's gone on.

00:38:18.043 --> 00:38:21.373
Um, so yeah, I, I'm not interested
in them having a conscious awareness.

00:38:22.183 --> 00:38:25.903
Um, let them just be pleasantly
surprised and surprised, so

00:38:25.903 --> 00:38:27.523
pleasantly by what happens

00:38:29.258 --> 00:38:29.548
Speaker 2: next.

00:38:30.733 --> 00:38:33.613
Growing your practice, avoiding overwhelm.

00:38:34.212 --> 00:38:38.712
This month Steve talked about
maximizing revenues and shared great

00:38:38.712 --> 00:38:43.393
ideas for leveraging more income and
having more fun without overwhelm.

00:38:43.843 --> 00:38:47.442
Steve talked about leveraging
an asset, EGA book.

00:38:48.553 --> 00:38:52.993
I personally found writing a book
easy, but promoting it without

00:38:52.993 --> 00:38:55.423
overwhelm is a different story.

00:38:55.663 --> 00:39:00.253
I'd love to hear your ideas
in response to this question.

00:39:00.643 --> 00:39:03.703
How many ways can we
leverage this one asset?

00:39:03.733 --> 00:39:07.573
Specifically, how many ways can
you get a book to work for you?

00:39:08.712 --> 00:39:10.663
We've been talking about
this recently, haven't we?

00:39:11.353 --> 00:39:14.683
Speaker: Yeah, so, so I can only
answer this from a theoretical

00:39:14.683 --> 00:39:16.033
point of view at the moment.

00:39:16.153 --> 00:39:16.633
Okay.

00:39:16.723 --> 00:39:18.133
And I'll, I'll tell you for why.

00:39:18.253 --> 00:39:20.293
Um, I've got two books.

00:39:21.583 --> 00:39:26.383
One is, uh, which I wrote for Wiley
Press with another tailor, not Tina

00:39:26.383 --> 00:39:30.163
Taylor, but with Marie Taylor, who's
no longer with us, tragically, sadly.

00:39:30.192 --> 00:39:34.663
But, um, it's business coach
and I'm mentoring for dummies.

00:39:34.813 --> 00:39:39.732
And I had no control over the
marketing of that book whatsoever.

00:39:40.543 --> 00:39:44.533
And because it went through a publishing
house, if you've published through

00:39:44.533 --> 00:39:47.203
a publishing house, you realize you
get a royalty that there's probably

00:39:47.203 --> 00:39:51.793
not enough meat in the royalty to
pay for you to do your marketing.

00:39:51.823 --> 00:39:53.232
'cause by the time you're doing
your marketing, you're only

00:39:53.232 --> 00:39:54.223
getting a small share back.

00:39:54.223 --> 00:39:56.383
You're actually marketing
for the publisher.

00:39:56.473 --> 00:39:56.833
Really.

00:39:56.893 --> 00:39:57.163
Yeah.

00:39:57.763 --> 00:40:01.153
Even if you've got a really good deal, by
the way, I mean, I, I kind of know what

00:40:01.153 --> 00:40:04.393
sort of deals Paul's got, for example,
which I won't, obvious not gonna share.

00:40:04.903 --> 00:40:06.823
Um, but better than
what we got with Wiley.

00:40:06.823 --> 00:40:08.293
We got a pretty good deal with Wiley.

00:40:08.473 --> 00:40:08.712
Yeah.

00:40:11.173 --> 00:40:17.053
So I've got no experience of
successfully marketing that book.

00:40:17.233 --> 00:40:22.423
Now I've got another book, which
is Living Phobia Free, which I

00:40:22.543 --> 00:40:26.713
published in late November, 2019.

00:40:27.223 --> 00:40:30.733
And I had this whole publishing
strategy, marketing strategy ready to go.

00:40:30.733 --> 00:40:35.623
But as many of you know, I had a mild
stroke two weeks later, and it was

00:40:35.623 --> 00:40:38.353
about six months later, I realized
I had a book sitting on the shelf.

00:40:38.863 --> 00:40:43.633
So, so I've not been marketing
that, but what I have been doing

00:40:44.353 --> 00:40:49.543
is I have been studying marketing
of books and gone into it quite.

00:40:49.933 --> 00:40:52.543
Detail, it's one of my
approaches to doing anything.

00:40:53.143 --> 00:40:56.473
Like when I got into NLP, I
thought, who is the best out there?

00:40:57.343 --> 00:41:02.563
Um, best coaches, um, NLP as
hypnotherapist and I went and worked with

00:41:02.563 --> 00:41:07.183
them and spent tens and tens of thousands
of pounds and working with the best.

00:41:07.483 --> 00:41:10.873
And I've done the same with publishing
because I do believe putting your

00:41:10.873 --> 00:41:12.283
content out there is really important.

00:41:12.283 --> 00:41:17.233
So, um, I'll have a lot more to say
about this in the next six months.

00:41:18.133 --> 00:41:21.163
Um, but there is how, how to do it.

00:41:21.163 --> 00:41:24.763
There are some great strategies, but
I think everything comes back to this.

00:41:24.763 --> 00:41:26.473
And it's an area which I
think a lot of people aren't

00:41:26.473 --> 00:41:27.853
aware of, how important it is.

00:41:29.923 --> 00:41:32.533
Um, because they, they
wanna write the book.

00:41:32.533 --> 00:41:34.813
Writing the book is a challenge
in and of itself, so well done.

00:41:34.813 --> 00:41:35.863
Whoever wrote the book.

00:41:36.073 --> 00:41:36.403
Yeah.

00:41:37.183 --> 00:41:39.253
But it's getting it in
front of the right people.

00:41:39.283 --> 00:41:43.363
So the bit that most people
avoid is the research.

00:41:44.248 --> 00:41:46.198
Who is your marketer market?

00:41:46.558 --> 00:41:47.698
Who is the market?

00:41:48.238 --> 00:41:49.678
Where do they hang out?

00:41:50.068 --> 00:41:54.028
And just simply by positioning your
book in the right categories, maybe even

00:41:54.028 --> 00:42:00.628
moving them around that can make a massive
difference to your ability to make sales.

00:42:00.988 --> 00:42:01.288
Yeah.

00:42:02.158 --> 00:42:05.968
Um, I'm not gonna share
any of the resources here.

00:42:06.233 --> 00:42:06.523
Okay.

00:42:06.528 --> 00:42:08.158
'cause I think it's
something we need to look at.

00:42:08.158 --> 00:42:09.778
And Tina and I are gonna be
talking about, I think there's

00:42:09.778 --> 00:42:11.398
a separate course in doing this.

00:42:12.268 --> 00:42:14.158
Uh, well, in fact, I know there's
a separate course in doing this.

00:42:14.158 --> 00:42:16.678
'cause I pulled in a lot of
information from a lot of people.

00:42:16.918 --> 00:42:20.728
There's some great tools by the way,
that enable you to kind of dive into

00:42:20.728 --> 00:42:24.628
Amazon and find out how many books
are being sold in which category

00:42:25.168 --> 00:42:26.818
and to see what the competition is.

00:42:26.818 --> 00:42:29.308
'cause if you could move a book
out of one category, move it into

00:42:29.308 --> 00:42:32.938
somewhere else, and suddenly you'll
really improve your rankings.

00:42:34.003 --> 00:42:36.823
There's some great tools that will also
tell you how many books you have to

00:42:36.823 --> 00:42:40.663
sell within a timeframe in order to be
ranked in the top 100 and in the top 10.

00:42:41.263 --> 00:42:44.473
So, um, there is no quick
answer to this question.

00:42:44.503 --> 00:42:49.183
There are many, many ways, but it
is a specialist skill and I can

00:42:49.183 --> 00:42:51.193
only talk about, say, theoretically.

00:42:51.343 --> 00:42:53.863
Um, so I don't really wanna share
anything which is theoretical

00:42:53.863 --> 00:42:55.213
until I put it into practice.

00:42:55.483 --> 00:42:56.923
To me, that's, that's incongruent.

00:42:57.133 --> 00:43:02.623
Um, but watch this space, um, because
when, uh, and by the way, we are gonna

00:43:02.623 --> 00:43:07.903
be releasing a couple of books in the
not too distant future and, uh, we'll let

00:43:07.903 --> 00:43:10.243
you know how these strategies work out.

00:43:10.333 --> 00:43:13.303
But we are working to a strategy.

00:43:14.353 --> 00:43:14.593
Yeah.

00:43:14.623 --> 00:43:16.303
So it's not a random process.

00:43:17.083 --> 00:43:19.213
Um, I'm just wondering if there,
yeah, there's probably a couple of

00:43:19.213 --> 00:43:22.543
things that I could give you to do,
which again, it's still theoretical.

00:43:23.173 --> 00:43:24.823
Um, no, I'm not.

00:43:25.033 --> 00:43:26.323
Go and do the research.

00:43:26.413 --> 00:43:28.633
See who else is in your category.

00:43:29.353 --> 00:43:29.953
Um.

00:43:31.468 --> 00:43:34.378
In fact, I will give you one thing to
do, which I think is really important.

00:43:35.068 --> 00:43:39.088
Go and find all the other people that have
written books such as you have written,

00:43:40.108 --> 00:43:46.258
and then go and look at the reviews and
pull out all of the five star reviews

00:43:46.258 --> 00:43:50.698
and find out what it was about those
books that made those people buy them.

00:43:52.198 --> 00:43:52.618
Okay?

00:43:52.618 --> 00:43:57.058
That will tell you a lot about how you
can position the description of your book.

00:43:57.868 --> 00:44:00.178
So as long as the position of the
description of the book matches

00:44:00.178 --> 00:44:02.308
what's in the book, you know, we're
not about making something else

00:44:02.308 --> 00:44:07.228
incongruent, but every time someone
buys a book, they're making a decision.

00:44:07.228 --> 00:44:10.288
Are they taking a gamble on it being
something that's gonna be of interest?

00:44:10.738 --> 00:44:13.108
And if they're gonna go to the
effort of writing a view, they're now

00:44:13.108 --> 00:44:16.948
sharing with you their feedback on
what was important about that book.

00:44:17.698 --> 00:44:21.088
You've now got a list of information
of what people are looking for.

00:44:22.648 --> 00:44:23.068
Speaker 2: So

00:44:23.218 --> 00:44:26.218
Speaker: I'm not saying go rewrite your
book, but you might wanna rewrite the,

00:44:26.338 --> 00:44:31.468
um, intro and the review so it it matches
and, and gives you all the highlights,

00:44:31.708 --> 00:44:33.478
all the points in those five star reviews.

00:44:34.138 --> 00:44:36.238
And it's also worth going
to the one star reviews.

00:44:36.478 --> 00:44:36.868
Okay.

00:44:37.408 --> 00:44:40.948
'cause it tells you what people do
not like, so that you can make sure

00:44:40.948 --> 00:44:42.598
you avoid those in whatever you write.

00:44:42.598 --> 00:44:45.178
So yeah, I'm gonna put that out
there, but that's the only thing

00:44:45.178 --> 00:44:48.178
that I, I'm willing to sort of share
because everything else is theoretical

00:44:49.348 --> 00:44:50.368
Speaker 2: and part of a plan,

00:44:51.658 --> 00:44:53.908
Speaker: part of a cunning plan
that we, we all should be sharing.

00:44:53.908 --> 00:44:53.998
Yes.

00:44:56.068 --> 00:45:01.678
Speaker 2: Um, so location, Tina,
having listened to your input.

00:45:02.458 --> 00:45:05.428
I have reviewed the location
that I'm working in.

00:45:05.608 --> 00:45:10.228
Just recently, my preferred location
has been booked up in advance by

00:45:10.228 --> 00:45:13.678
other practitioners, and booking a
room is increasingly more difficult.

00:45:14.338 --> 00:45:17.008
I'm now looking for a permanent
and affordable office.

00:45:17.278 --> 00:45:20.128
I would love to hear your
ideas for achieving this.

00:45:21.813 --> 00:45:25.768
Now, there are loads of places
out there where you can rent a

00:45:25.768 --> 00:45:31.318
room and you can decide you want
a room for X amount of days or.

00:45:33.418 --> 00:45:35.878
Permanently have that
office available for you?

00:45:35.878 --> 00:45:41.038
I mean, Steve's got one that he, he's
is his office 24 7 if he wants it.

00:45:41.908 --> 00:45:44.878
I just had mine attached to my house.

00:45:45.508 --> 00:45:48.478
Uh, but I did also have
an office I used to use.

00:45:48.508 --> 00:45:53.608
First of all, I had one in Harley Street
that I shared with other practitioners.

00:45:53.608 --> 00:45:58.228
So I got it for like two days a week and
somebody else had it for two days a week,

00:45:58.228 --> 00:46:02.818
and someone else had it for another two
days a week, and one day it was empty.

00:46:04.138 --> 00:46:10.228
Um, that was, that became quite expensive,
uh, for me because I spend three or

00:46:10.228 --> 00:46:11.608
four months of the year traveling.

00:46:11.908 --> 00:46:16.318
So I was paying for a room that I
wasn't using for that amount of time.

00:46:16.948 --> 00:46:23.278
And then I found another office, um, in
Mayfair in London, and I can go online

00:46:23.278 --> 00:46:25.378
and book the room I want when I want it.

00:46:26.608 --> 00:46:27.178
Um.

00:46:28.198 --> 00:46:32.788
That being said, I haven't even
attempted to go into London since COVID.

00:46:33.328 --> 00:46:38.788
I've just been seeing people, they
either come to me in my office here or

00:46:38.788 --> 00:46:44.158
we work on Zoom and I know that lots of
people do prefer to work face-to-face.

00:46:44.188 --> 00:46:49.768
And there are many alternatives apart
from going out there and searching

00:46:49.978 --> 00:46:55.288
the area that you want to be in
for different offices, chiropractic

00:46:55.288 --> 00:47:00.928
offices, they will rent out rooms,
um, beauty salons, rent out rooms.

00:47:01.528 --> 00:47:05.608
Um, Eva, I, ive had a room once
when I first started at, at a gym.

00:47:06.328 --> 00:47:07.828
Gyms will rent out rooms.

00:47:08.218 --> 00:47:11.548
So there are loads of places
you can investigate to find

00:47:11.578 --> 00:47:13.558
your perfect working space.

00:47:14.518 --> 00:47:19.708
And if there is a time when a room
isn't available, you know, you

00:47:19.708 --> 00:47:22.108
can always look at, there's Regis.

00:47:22.903 --> 00:47:25.543
There's rooms in hotels.

00:47:25.543 --> 00:47:29.713
There are many ways that you
can find rooms if you need them.

00:47:30.163 --> 00:47:33.763
It is a matter of looking
for what works for you.

00:47:35.083 --> 00:47:36.133
Um, I don't know.

00:47:36.133 --> 00:47:38.773
I mean, Steve, you've, you've
always rented your rooms

00:47:38.773 --> 00:47:41.833
quite so, 24 7, haven't you?

00:47:41.833 --> 00:47:43.753
You haven't gone for the ad hoc days.

00:47:44.983 --> 00:47:48.133
Speaker: Um, no, not for the ad hoc
days because as say, it used to be

00:47:48.133 --> 00:47:52.423
revolving door and conveyor belt, so
yeah, I remember whenever I wanted it.

00:47:52.423 --> 00:47:52.633
Yeah.

00:47:53.143 --> 00:47:58.633
Um, but when I first started,
um, I did have a room.

00:47:58.633 --> 00:48:00.343
I was renting a room off of my accountant.

00:48:00.673 --> 00:48:01.213
Okay.

00:48:01.273 --> 00:48:03.973
And that worked for a short period
of time, but it was too small.

00:48:04.063 --> 00:48:08.803
And, um, one of my clients, she was
the manager of a gym and they had

00:48:08.923 --> 00:48:11.353
an office, uh, that was going spare.

00:48:12.193 --> 00:48:16.543
So I put on some workshops for
their members and for the people

00:48:16.603 --> 00:48:19.693
in there was a local, a couple
of tower blocks, office blocks.

00:48:20.323 --> 00:48:23.923
So they put out some leaflets and I
did like a stress management lunchtime,

00:48:23.923 --> 00:48:25.153
how to teach people how to relax.

00:48:25.633 --> 00:48:27.673
So I brought in people that
wouldn't normally come to the gym.

00:48:27.673 --> 00:48:28.363
To the gym.

00:48:29.143 --> 00:48:33.043
They had quite a few members sign up, so
she gave me use of the office for free.

00:48:33.313 --> 00:48:33.703
Okay.

00:48:34.483 --> 00:48:36.133
Um, so that worked really well.

00:48:36.673 --> 00:48:39.283
So I had all, you know, I had a, like,
there's like a, you wanna go with

00:48:39.283 --> 00:48:43.903
it as a trapped audience that, um,
they've got money to spend that isn't

00:48:43.903 --> 00:48:46.903
competing, like what you're doing isn't
competing with what they're doing.

00:48:47.173 --> 00:48:47.473
Yeah.

00:48:48.343 --> 00:48:52.723
Um, because I was offered a room, um,
a really good, nice looking room with,

00:48:52.723 --> 00:48:58.153
um, a beauty salon and hairdressers, but
people are spending money on themselves

00:48:58.153 --> 00:49:01.243
and if they're gonna spend money on their
hair and the beauty, they always gonna

00:49:01.243 --> 00:49:03.103
have money to spend on the inner beauty.

00:49:03.253 --> 00:49:05.353
Not always there, there can
be a bit of competition.

00:49:06.163 --> 00:49:10.063
Um, but then a short while after
that, um, I had a back problem.

00:49:10.693 --> 00:49:16.153
I went to a chiropractor and the first
session was in this, you know, very

00:49:16.153 --> 00:49:19.993
old building and the next session was
around the corner and this brand new

00:49:19.993 --> 00:49:24.043
building that they just had built in
Wimbledon, I went, this is fantastic.

00:49:24.043 --> 00:49:25.153
I said, yeah, that's really big.

00:49:25.153 --> 00:49:27.373
He said, yeah, we've gotta,
we've gotta rent out the rest,

00:49:27.373 --> 00:49:28.753
but we dunno who to rent out to.

00:49:28.753 --> 00:49:30.463
I said, well, I'd be interested.

00:49:31.843 --> 00:49:33.343
They didn't know who I was.

00:49:33.673 --> 00:49:39.013
So I did a session with, uh, the
woman's son, actually, um, so they

00:49:39.013 --> 00:49:40.393
could get an experience of me.

00:49:40.903 --> 00:49:45.283
And then I added, um, renting this
whole wing of a building Okay.

00:49:45.463 --> 00:49:46.513
For a really silly sum.

00:49:46.513 --> 00:49:47.653
It was a stupid amount of son.

00:49:48.403 --> 00:49:49.843
Um, and it did me for years.

00:49:49.843 --> 00:49:52.333
In fact, I ran my very first
practitioner there because I had

00:49:52.333 --> 00:49:54.043
enough space to get 12 people in.

00:49:54.283 --> 00:49:54.553
Yeah.

00:49:56.143 --> 00:49:58.843
And then I decided I needed my own space.

00:49:58.843 --> 00:50:00.493
I had a high street frontage.

00:50:01.453 --> 00:50:03.493
Then I decided I need to move uptown.

00:50:03.703 --> 00:50:04.123
Okay.

00:50:04.123 --> 00:50:09.763
Which was a mistake because I, I realized
on day two of moving uptown, though,

00:50:09.763 --> 00:50:12.403
I was now commuting two and a half,
maybe three hours a day, which I didn't

00:50:12.403 --> 00:50:13.603
use to do, and I didn't like that.

00:50:14.503 --> 00:50:18.733
Um, but in that, on that occasion,
I was using a rented office.

00:50:18.733 --> 00:50:21.553
And I had the same problem as the person
who's asked the question had, which

00:50:21.553 --> 00:50:24.493
was finding the gaps that suited me.

00:50:24.928 --> 00:50:30.028
Yeah, so I started using Regis
offices in, um, Barclay Square.

00:50:30.328 --> 00:50:32.278
So beautiful place, right in Mayfair.

00:50:32.548 --> 00:50:36.298
Um, really good high quality, but
then I was charging and making

00:50:36.298 --> 00:50:37.528
sure that that was affordable.

00:50:37.528 --> 00:50:39.688
But there's always solutions.

00:50:39.838 --> 00:50:43.438
Yeah, I, I would shy away
possibly from the hotel thing.

00:50:43.438 --> 00:50:45.928
I've done that a few times, but you
have to make sure, you know, you've

00:50:45.928 --> 00:50:47.968
gotta be careful who you work, going

00:50:47.968 --> 00:50:48.178
Speaker 2: into

00:50:48.178 --> 00:50:48.958
Speaker: hotel rooms.

00:50:49.468 --> 00:50:55.888
Um, but I think there's something about,
you know, the geography, the location,

00:50:55.888 --> 00:51:00.388
you know, most people I'm working with
nowadays, it's in the, in the 2D world.

00:51:01.348 --> 00:51:03.838
So there is no restriction to geography.

00:51:04.168 --> 00:51:08.968
There is no restriction to,
I don't have to get myself

00:51:08.968 --> 00:51:10.408
ready and commute to anywhere.

00:51:10.513 --> 00:51:10.573
Mm.

00:51:11.683 --> 00:51:16.243
Um, so personally I've been as much
as I have my office and it's there

00:51:16.243 --> 00:51:19.933
and it's, I call it my expensive
filing cabinet, um, because it's

00:51:19.933 --> 00:51:23.232
where I keep all the documents really
more than anything else, it, it is a

00:51:23.232 --> 00:51:26.293
break of scenery, but most times I'm
sitting here working with clients.

00:51:27.613 --> 00:51:30.192
Um, so I'd be, I wouldn't
treat it as a problem.

00:51:30.192 --> 00:51:34.962
I would be certainly looking to move
most of my work across to the 2D

00:51:34.962 --> 00:51:39.883
world because since COVID, most people
are quite comfortable with this.

00:51:40.962 --> 00:51:43.243
You know, I've got clients
all around the world.

00:51:44.203 --> 00:51:47.383
I wouldn't have them if I
was just working in London.

00:51:47.953 --> 00:51:48.403
Yeah.

00:51:48.913 --> 00:51:51.643
So, yeah, it shouldn't be a
problem for you to find somewhere.

00:51:52.303 --> 00:51:53.293
Just gotta be creative.

00:51:54.313 --> 00:51:54.403
Speaker 2: Yeah.

00:51:54.403 --> 00:51:57.252
I quite like Regis rooms and
they're not that expensive.

00:51:57.343 --> 00:51:57.403
No,

00:51:58.093 --> 00:51:59.053
Speaker: not at all.

00:51:59.053 --> 00:52:00.398
And there there's other
places aren't there?

00:52:00.468 --> 00:52:00.758
Yeah,

00:52:00.868 --> 00:52:01.398
Speaker 2: yeah there are.

00:52:01.458 --> 00:52:02.638
And they're similar other places.

00:52:02.893 --> 00:52:03.883
Speaker: Mm-hmm.

00:52:04.843 --> 00:52:07.573
Speaker 2: Um, and when I said
hotels, I meant hotel meeting

00:52:07.573 --> 00:52:09.463
rooms, not hotel bedrooms.

00:52:11.228 --> 00:52:11.773
Speaker: Well, I can't,

00:52:14.353 --> 00:52:15.373
Speaker 2: some my suggestion,

00:52:15.428 --> 00:52:18.253
Speaker: well I, no, I've hired
bedrooms 'cause it was the only,

00:52:18.403 --> 00:52:19.513
only rooms that were available.

00:52:19.603 --> 00:52:19.913
Um, yeah.

00:52:19.993 --> 00:52:21.973
You remember the dear
Old Antoinette Hotel?

00:52:22.843 --> 00:52:23.863
Speaker 2: Oh, I do remember the

00:52:23.863 --> 00:52:26.263
Speaker: Antoinette left that where
we used to have our trainings.

00:52:26.323 --> 00:52:29.893
Um, they'd have some small meeting rooms,
but the times they weren't available.

00:52:29.893 --> 00:52:32.623
So I just rent a room and they're
people that I knew and, you know,

00:52:32.833 --> 00:52:33.193
Speaker 2: yeah.

00:52:33.313 --> 00:52:33.943
Speaker: Mostly guys.

00:52:33.943 --> 00:52:34.303
It's good.

00:52:35.023 --> 00:52:35.533
That's fine.

00:52:35.923 --> 00:52:37.063
Very comfortable with that.

00:52:37.123 --> 00:52:37.603
Um.

00:52:39.193 --> 00:52:41.353
Yeah, there's so many
choices out there now.

00:52:41.563 --> 00:52:44.503
Um, and also, you know,
I've got a really good deal.

00:52:44.593 --> 00:52:48.553
I mean, my deal is like an hour
hours work with somebody that,

00:52:48.613 --> 00:52:50.413
that, that covers the rent.

00:52:50.983 --> 00:52:54.583
So I'm quite hap happy having a
24 hour, seven day a week access

00:52:54.583 --> 00:52:58.273
to my place, um, because I've only
got two hours' work to get it.

00:52:58.278 --> 00:53:01.183
There's, there's some good deals
and, and ha hustle someone Yeah.

00:53:01.333 --> 00:53:02.563
Get a really good deal off someone

00:53:03.133 --> 00:53:03.673
Speaker 2: haggle.

00:53:03.733 --> 00:53:04.603
I love haggling.

00:53:04.663 --> 00:53:04.723
Speaker: Yeah.

00:53:06.193 --> 00:53:07.963
Speaker 2: So we got, oh, at 53.

00:53:07.993 --> 00:53:08.263
Okay.

00:53:08.263 --> 00:53:11.833
I think this question's gonna
take us to the, um, to eight

00:53:11.833 --> 00:53:13.423
o'clock and possibly beyond.

00:53:14.083 --> 00:53:18.253
Um, so it says here, I've recently
been asked to support a small

00:53:18.253 --> 00:53:21.313
business, uh, to support their staff.

00:53:22.093 --> 00:53:26.953
So now I have a great opportunity
to leverage my assets and generate

00:53:26.953 --> 00:53:28.753
more income and have more fun.

00:53:29.638 --> 00:53:34.708
Rather than going cold and start
delivering stress management or whatever,

00:53:35.908 --> 00:53:41.668
to a group of people that don't know me,
my plan is to deliver a one day deep dive

00:53:41.668 --> 00:53:44.458
to inform a strategic wellbeing plan.

00:53:44.458 --> 00:53:45.388
Moving forward.

00:53:46.078 --> 00:53:52.378
Question, what's your approach when
supporting staff wellbeing and given the

00:53:52.378 --> 00:53:58.678
opportunity to work with staff teams over
time, how have you developed this more

00:53:58.708 --> 00:54:02.338
especially, how would you measure impact?

00:54:04.798 --> 00:54:05.488
Hmm.

00:54:06.148 --> 00:54:09.448
So I'm assuming you've
got a, an objective.

00:54:10.528 --> 00:54:12.418
If you don't have an objective.

00:54:12.448 --> 00:54:18.328
Personally, I would want a clear
objective from the person bringing me in.

00:54:18.628 --> 00:54:22.258
Otherwise, how else are you
gonna be able to review your

00:54:22.258 --> 00:54:25.633
effectiveness and to, to just.

00:54:26.443 --> 00:54:31.123
Take stock as to what's happening within
the group if you don't know where you

00:54:31.123 --> 00:54:33.223
are going, what you are aiming for.

00:54:33.973 --> 00:54:39.973
So my one thing is I would want a clear
directive if it, is it just sort of

00:54:39.973 --> 00:54:42.913
a general wellbeing with the staff.

00:54:43.483 --> 00:54:50.923
When I put my HR hat on, um, I
know it was 25 years ago now.

00:54:51.313 --> 00:54:57.703
I was a training and development
officer within, uh, within various

00:54:58.903 --> 00:55:00.943
establishments in the city of London.

00:55:02.233 --> 00:55:06.643
And I know that the person responsible
for their health and wellbeing in those

00:55:06.643 --> 00:55:11.923
days, she needed the trust of the people.

00:55:12.748 --> 00:55:15.118
To actually get the
information that she needed.

00:55:15.448 --> 00:55:20.938
I mean, I've had clients come to me
that are definitely suffering from all

00:55:20.938 --> 00:55:26.098
sorts of bullying, overwork, stress, all
sorts of things that's going on within

00:55:26.098 --> 00:55:29.218
their career and within their work life.

00:55:29.998 --> 00:55:32.758
And yet they can't tell anybody
'cause they're afraid they're

00:55:32.758 --> 00:55:37.048
gonna lose their job or this will
happen, or they're, they're, they're

00:55:37.078 --> 00:55:38.908
worried about the consequences.

00:55:40.048 --> 00:55:44.008
So I don't know the ethos or the
company you're going into, but I'd

00:55:44.008 --> 00:55:47.068
wanna, I'd want a clear directive,
what does the company want?

00:55:47.998 --> 00:55:53.878
Um, and then depending on the remit,
I'd probably go in and I would have an

00:55:53.878 --> 00:55:59.818
initial meeting with them and I would be
looking to get rapport with everybody.

00:56:00.148 --> 00:56:02.638
I'm assuming when you say
small, it is quite small.

00:56:03.688 --> 00:56:04.438
I could be wrong.

00:56:04.438 --> 00:56:06.148
You could be talking
about hundreds of people.

00:56:06.718 --> 00:56:08.998
I would be looking to get
a rapport with everybody.

00:56:09.718 --> 00:56:14.788
To get some form of trust going between
us so that if there was something going

00:56:14.788 --> 00:56:20.668
on and they needed assistance, they could
safely, confidently come and tell me.

00:56:22.378 --> 00:56:27.088
And then my question to you is, what
do you do with that information if

00:56:27.088 --> 00:56:31.648
it's all going wrong, Steve, I know
you've got some thoughts on this.

00:56:32.728 --> 00:56:34.378
Speaker: Yeah, actually
I've got quite a lot.

00:56:34.558 --> 00:56:42.718
Um, so I haven't done this for four
years, since 2019, but for about six,

00:56:42.718 --> 00:56:47.818
seven years I ran a wellbeing program.

00:56:47.923 --> 00:56:50.038
I was gonna say business
was part of my company.

00:56:50.038 --> 00:56:50.278
Yeah.

00:56:50.938 --> 00:56:54.748
Um, and I ran some workshops, quite
a few workshops, and a lot of the

00:56:54.748 --> 00:57:00.268
workshops, we measured the before
and the after with all the attendees.

00:57:01.198 --> 00:57:06.328
So we took them through a, it was
a one day and a half day workshop.

00:57:08.218 --> 00:57:11.728
We looked at all of the stressors
that were identified by the

00:57:11.728 --> 00:57:13.198
health and safety executives.

00:57:13.198 --> 00:57:15.988
So for those of you that aren't in the
uk, the health and safety executive

00:57:15.988 --> 00:57:24.478
look at the laws and the, um, the,
all the protocols in business and

00:57:24.478 --> 00:57:27.358
they, they create the laws and manage
the laws and implement the laws, but

00:57:27.358 --> 00:57:29.458
they also support by giving talks.

00:57:29.548 --> 00:57:29.938
Okay?

00:57:30.328 --> 00:57:35.788
So it's things such as demand control,
um, support, things like that have been

00:57:35.788 --> 00:57:38.038
identified as stressors in business.

00:57:38.038 --> 00:57:40.918
Now they are, but there's also mindset.

00:57:40.918 --> 00:57:42.538
It doesn't really take
into account mindset.

00:57:42.718 --> 00:57:42.988
Okay?

00:57:43.588 --> 00:57:47.848
So what I used to do with the
companies that I would work with,

00:57:48.328 --> 00:57:51.478
uh, by the way, most of the people
would come, they'd become clients

00:57:51.478 --> 00:57:53.518
because they'd attended the workshop.

00:57:54.898 --> 00:57:56.788
They had done the before and the after.

00:57:56.848 --> 00:58:02.008
So they had a personal experience of the
mindset work that I could do, and the

00:58:02.008 --> 00:58:05.758
difference between the first, you know,
when they first came in and what they were

00:58:05.758 --> 00:58:10.468
able to achieve within a month in terms of
managing their stress, their performance.

00:58:10.708 --> 00:58:12.087
It was very measurable.

00:58:12.087 --> 00:58:14.848
So they would then go, can you come
in and do it with everybody else?

00:58:14.908 --> 00:58:19.828
Okay, so I'm not gonna go in and
just put together a workshop because

00:58:19.828 --> 00:58:23.458
it's like I'm hun shoehorning
everybody into my workshop.

00:58:24.658 --> 00:58:29.127
So what I used to do, and it was
a package, so I'm kind of sharing

00:58:29.127 --> 00:58:30.598
the whole business package here.

00:58:30.598 --> 00:58:31.708
I'm gonna do it very quickly.

00:58:31.978 --> 00:58:33.268
You're gonna have to go and
do some work because I'm not

00:58:33.268 --> 00:58:34.288
giving you all the details.

00:58:34.918 --> 00:58:41.607
Um, I used the health and
safety executive audit to put

00:58:41.607 --> 00:58:43.888
together a confidential con, um.

00:58:44.728 --> 00:58:51.028
Confidential questionnaire that would go
out to all the staff and you have to work

00:58:51.028 --> 00:58:53.548
out how to manage the confidentiality.

00:58:53.968 --> 00:58:54.328
Okay.

00:58:55.558 --> 00:58:58.768
So we worked out how to manage the
confidentiality so everyone felt totally

00:58:58.768 --> 00:59:01.228
relaxed, filling out the questionnaire.

00:59:01.498 --> 00:59:06.358
So they, if if for example, there
was bullying in the workplace and

00:59:06.358 --> 00:59:08.908
they didn't want to talk about it
to anyone, they could express it in

00:59:08.908 --> 00:59:12.988
the questionnaire and then we put
it into the audit that was produced

00:59:12.988 --> 00:59:14.248
by the health and Safety Executive.

00:59:14.248 --> 00:59:20.338
And it gives you a brilliant report based
upon the health and safety standards.

00:59:20.788 --> 00:59:24.718
And I'd have a meeting with the
executives to go through the report

00:59:24.748 --> 00:59:29.098
'cause they would point out where the
work was and how they were performing.

00:59:29.188 --> 00:59:32.128
All done confidentiality
in a confidential way.

00:59:32.698 --> 00:59:38.818
And then I could design the workshop
to address where there were any

00:59:38.968 --> 00:59:40.408
pinch points, any real needs.

00:59:40.948 --> 00:59:41.188
Um.

00:59:44.398 --> 00:59:46.978
The workshop quite often
would be an introduction.

00:59:47.248 --> 00:59:49.858
So give everyone an
example, a bit of a buy-in.

00:59:49.858 --> 00:59:52.708
They, they get the same
experience that the execs had had.

00:59:53.668 --> 00:59:57.268
And then I would, let's say for
example, and in fact this is

00:59:57.268 --> 00:59:58.918
a, this is a real life example.

00:59:59.488 --> 01:00:02.548
The report showed there was
bullying in the workplace.

01:00:03.688 --> 01:00:03.928
Okay.

01:00:05.428 --> 01:00:07.588
And when I sat down with the
executive, I said, you might not

01:00:07.588 --> 01:00:10.228
gonna like this, but this is the
truth that's come from your guys.

01:00:10.258 --> 01:00:12.478
'cause everyone's saying, we
are a happy, happy company.

01:00:12.478 --> 01:00:16.498
We're like a family and everyone,
the report went, no, you're not.

01:00:16.978 --> 01:00:17.278
Okay.

01:00:17.728 --> 01:00:22.498
So something wasn't being expressed
and it didn't take long to recognize

01:00:22.498 --> 01:00:25.708
the people that reacted to this and
where the boo was probably coming from.

01:00:25.738 --> 01:00:27.328
But they didn't see it as bullying.

01:00:27.418 --> 01:00:28.798
They were just very assertive.

01:00:29.248 --> 01:00:29.638
Okay.

01:00:32.488 --> 01:00:34.738
But there was work to be
done there with the team.

01:00:35.008 --> 01:00:35.488
Okay.

01:00:36.058 --> 01:00:40.888
But it meant I could take that and they
now knew there were things that were blind

01:00:40.888 --> 01:00:45.358
spots that if they improved, would improve
wellbeing in the workplace, creating

01:00:45.358 --> 01:00:47.458
a safe environment and productivity.

01:00:48.568 --> 01:00:53.098
I could then go away and change
my workshop to address what had

01:00:53.098 --> 01:00:55.378
been identified in the report.

01:00:55.438 --> 01:00:59.038
And then what we did is a month later,
we did the confidential report again.

01:01:00.178 --> 01:01:02.728
I also tagged on some individual
sessions for everyone.

01:01:02.728 --> 01:01:05.668
But you can't do that if you've got like
a hundred people or two, 300 people.

01:01:05.698 --> 01:01:05.938
Yeah.

01:01:06.658 --> 01:01:12.628
Um, then if we've done our job, well,
the first report will, and, and you've

01:01:12.628 --> 01:01:14.038
got different ways of seeing the report.

01:01:14.068 --> 01:01:19.618
There's like, uh, bar charts and uh,
uh, of graphs that show you, you compare

01:01:19.618 --> 01:01:22.948
the first one to the second so you can
go see how we've improved the bullying

01:01:22.948 --> 01:01:26.308
in the workplace is gone, or the, um.

01:01:26.998 --> 01:01:31.528
Feel, the sense that people are,
um, the demand is overbearing.

01:01:31.528 --> 01:01:32.698
They're being overwhelmed.

01:01:32.698 --> 01:01:33.808
That's been addressed.

01:01:34.528 --> 01:01:34.798
Yeah.

01:01:35.008 --> 01:01:37.768
So look, I've unpackaged a lot, but
that's where I would go because it helps

01:01:37.768 --> 01:01:41.428
you if you can show the before and show
the after which you ought to be doing.

01:01:41.638 --> 01:01:41.788
Mm-hmm.

01:01:41.788 --> 01:01:42.058
Yeah.

01:01:42.808 --> 01:01:45.478
It's a demonstration that
something has changed.

01:01:45.923 --> 01:01:49.138
Then the HSE give you
the tools to do that.

01:01:49.498 --> 01:01:50.008
Okay.

01:01:50.158 --> 01:01:54.148
But you do have to spend a bit of time
to work out the tools, um, and work

01:01:54.148 --> 01:01:55.648
out how to do your own questionnaire.

01:01:55.648 --> 01:01:58.588
But there are some, there's some software
out there you can do confidential, like

01:01:58.588 --> 01:02:01.378
forms where their names don't get, um.

01:02:02.728 --> 01:02:03.598
Don't get mentioned.

01:02:03.838 --> 01:02:04.138
Yeah.

01:02:04.858 --> 01:02:07.948
Um, so yeah, hopefully that's giving you
some things to think about because once

01:02:07.948 --> 01:02:11.878
that happens and you can show the before
and the after, you've got a client for

01:02:11.883 --> 01:02:16.198
as, as long as the normally, as long
as the people at the top stay in place

01:02:16.708 --> 01:02:16.948
Speaker 2: Yeah.

01:02:16.948 --> 01:02:20.428
Speaker: Until, so till, till it
changes and somebody else, um, comes in.

01:02:21.388 --> 01:02:21.688
Speaker 2: Well, as

01:02:21.688 --> 01:02:22.828
Speaker: long as new flavor of the

01:02:22.873 --> 01:02:23.033
Speaker 2: mouth.

01:02:23.188 --> 01:02:23.368
Speaker: Yeah.

01:02:23.878 --> 01:02:26.308
Speaker 2: As long as the people at the
top are happy with what you're doing.

01:02:26.308 --> 01:02:30.658
If you come up and you, you open this
huge can of worms where there's bullying

01:02:30.658 --> 01:02:36.298
or whatever, depending as to where
the bullying is coming from, um, yeah.

01:02:37.138 --> 01:02:40.948
That's why remit, you need to
know what they want and what

01:02:40.948 --> 01:02:44.428
they expect as a result, so you
know what you're aiming towards.

01:02:45.448 --> 01:02:45.628
Speaker: Yeah.

01:02:45.628 --> 01:02:46.708
And that's what happened with this one.

01:02:46.708 --> 01:02:53.188
And actually in terms of the leadership
team, the leaders weren't aware until

01:02:53.188 --> 01:02:57.118
this rapport that there was an issue,
but they did honestly sit down and go.

01:02:57.568 --> 01:03:01.168
Well, we can't ask people, but
there is something going on.

01:03:01.648 --> 01:03:04.258
'cause there's not one person,
it's, it was about 20% of the

01:03:04.258 --> 01:03:05.758
staff felt they were being bullied.

01:03:06.748 --> 01:03:06.808
Yeah.

01:03:06.808 --> 01:03:12.088
Now they started to see behavior
as, oh, well we've not seen that as

01:03:12.088 --> 01:03:15.268
bullying, but we can see how other
people could see it as bullying.

01:03:16.078 --> 01:03:21.238
So, you know, and that, that's
the, you, you've gotta make sure

01:03:21.238 --> 01:03:24.808
you've got the pre-frame and the
conditions right for where you can go.

01:03:24.808 --> 01:03:24.868
Yeah.

01:03:25.198 --> 01:03:26.248
I set it up.

01:03:26.248 --> 01:03:27.808
So look, we're gonna go anywhere.

01:03:27.958 --> 01:03:31.318
If I'm gonna call you, if I, on the
one-to-one session, I'll call you out.

01:03:31.318 --> 01:03:32.908
And I did with this particular person.

01:03:34.018 --> 01:03:37.048
I said, no one said it's you, but
I've just observed certain behavior.

01:03:37.348 --> 01:03:38.308
You know, you're gonna listen to it.

01:03:38.308 --> 01:03:42.118
And she reacted to us, said, and that's
exactly what comes across as like

01:03:42.148 --> 01:03:47.158
aggressive assertiveness comes across
with other people, you know, let's talk

01:03:47.158 --> 01:03:48.658
about the meaning of the communication.

01:03:50.563 --> 01:03:51.883
So that was really valuable.

01:03:51.973 --> 01:03:52.753
That was really valuable.

01:03:52.783 --> 01:03:56.893
And that company came back for a
couple of years doing the same thing.

01:03:56.893 --> 01:04:01.183
And it wasn't until I stopped doing it
in 2018, uh, although actually I did a, I

01:04:01.183 --> 01:04:03.733
did an online workshop for them in 2020.

01:04:04.848 --> 01:04:05.138
Yeah.

01:04:05.143 --> 01:04:05.323
Yeah.

01:04:06.973 --> 01:04:10.303
So I could have, if I wanted,
continued to do the audit, but

01:04:10.303 --> 01:04:11.863
it just stopped being my thing.

01:04:12.343 --> 01:04:12.583
Yeah.

01:04:12.943 --> 01:04:15.883
Speaker 2: So I think it's a
great opportunity, just think of

01:04:15.883 --> 01:04:19.303
your parameters, think about what
they want, and think about how

01:04:19.303 --> 01:04:21.943
you're going to deliver and how
you're gonna measure the change.

01:04:21.973 --> 01:04:24.343
'cause you will need to
demonstrate the changes.

01:04:25.513 --> 01:04:25.693
Speaker: Yeah.

01:04:25.903 --> 01:04:26.743
Oh, and charge for it.

01:04:26.743 --> 01:04:29.743
I mean, we course I charge
for, I charge for every audit.

01:04:30.643 --> 01:04:30.853
Yeah.

01:04:30.853 --> 01:04:33.673
The time that was spent looking and
putting, putting the all together.

01:04:33.733 --> 01:04:35.953
So there was a fee per person.

01:04:36.643 --> 01:04:37.843
There was a fee for the workshop.

01:04:37.843 --> 01:04:39.043
There was a fee for the coaching.

01:04:39.043 --> 01:04:42.583
There was a fee for the management
meeting doing, doing the report on that.

01:04:43.723 --> 01:04:45.013
Um, yeah.

01:04:45.043 --> 01:04:45.883
I mean, it's valuable.

01:04:46.933 --> 01:04:47.143
Yeah.

01:04:47.143 --> 01:04:49.063
And also, by the way,
um, just one last thing.

01:04:51.073 --> 01:04:55.753
Think about how you present
the cost of the problem.

01:04:56.593 --> 01:04:56.982
Speaker 2: Yeah.

01:04:57.732 --> 01:05:03.493
Speaker: So get from them information
on absenteeism and monetize it.

01:05:04.243 --> 01:05:04.783
Okay.

01:05:06.462 --> 01:05:12.433
Introduce to them the subject
of presenteeism and monetize it.

01:05:12.433 --> 01:05:17.323
So the, the, the presenteeism
is the cost of somebody who's

01:05:17.323 --> 01:05:18.913
stressed, still showing up for work.

01:05:19.903 --> 01:05:20.203
Yeah.

01:05:21.073 --> 01:05:25.033
And the cost of presenteeism
is more expensive to the

01:05:25.033 --> 01:05:26.323
business than absenteeism.

01:05:26.323 --> 01:05:29.383
You bear off someone not being
around, then you are them

01:05:29.383 --> 01:05:30.673
being present and costing.

01:05:30.942 --> 01:05:33.313
So put those costs together.

01:05:33.883 --> 01:05:35.712
And here's a little, here's
a little tip by the way.

01:05:35.743 --> 01:05:36.163
Okay.

01:05:36.703 --> 01:05:37.962
So do the math for this one.

01:05:37.962 --> 01:05:38.923
We've asked the question.

01:05:39.673 --> 01:05:43.753
Most business, let's say business
works with a 10% net profit.

01:05:44.023 --> 01:05:46.558
They have to do 90%
work to end up with 10%.

01:05:47.953 --> 01:05:52.453
So if there's money going outta
the business in the co in the cost

01:05:52.453 --> 01:05:55.453
of absenteeism and the cost of
presenteeism, that's money that

01:05:55.513 --> 01:05:57.103
could still be in the business.

01:05:57.523 --> 01:05:57.913
Okay?

01:05:58.783 --> 01:06:01.843
So I always relate that to the profit
that's profit you could have had.

01:06:02.563 --> 01:06:05.248
So it's not just costing you this,
it's costing you all of this to

01:06:05.248 --> 01:06:06.883
have the privilege of losing this.

01:06:07.663 --> 01:06:13.903
So I, I really crank up the pain of the
cost of absenteeism and presenteeism.

01:06:15.043 --> 01:06:15.373
Yeah.

01:06:15.463 --> 01:06:18.553
It becomes a really expensive exercise.

01:06:19.303 --> 01:06:21.703
In fact, I developed an
online stress calculator where

01:06:21.703 --> 01:06:22.993
people could do this online.

01:06:23.803 --> 01:06:24.073
Yeah.

01:06:24.103 --> 01:06:26.068
And that's what actually
tipped the balance.

01:06:26.293 --> 01:06:28.693
'cause most people go, what's
my return on investment?

01:06:29.113 --> 01:06:33.913
Well, if we can reduce this, my fees
are nothing compared to that, are they?

01:06:35.848 --> 01:06:38.338
So yeah, that's a little
gem that should look.

01:06:38.428 --> 01:06:39.628
That's my prosperity anchor.

01:06:39.628 --> 01:06:40.048
Far enough.

01:06:40.453 --> 01:06:41.213
A big gem.

01:06:42.763 --> 01:06:43.888
Speaker 2: It's a big gem.

01:06:44.273 --> 01:06:46.828
And we have reached time.

01:06:47.848 --> 01:06:48.748
Speaker: We have, yes.

01:06:48.748 --> 01:06:49.348
We've gone over.

01:06:49.378 --> 01:06:50.698
So guys, yeah.

01:06:51.568 --> 01:06:52.648
Be well prosper.

01:06:54.298 --> 01:06:55.123
We don't see you on the retreat.

01:06:55.123 --> 01:06:55.603
Speaker 2: Prosper.

01:06:56.943 --> 01:06:57.403
Speaker: See you the

01:06:58.313 --> 01:06:59.008
Speaker 2: Okay, next

01:06:59.008 --> 01:06:59.188
Speaker: week.

01:06:59.188 --> 01:06:59.668
Super coach.

01:07:00.088 --> 01:07:01.138
Well, super coach.

01:07:01.138 --> 01:07:01.678
There's no to do.

01:07:02.003 --> 01:07:03.123
Secret agents have changed.

01:07:03.123 --> 01:07:03.403
Super.

01:07:04.073 --> 01:07:04.363
Yeah.

01:07:04.383 --> 01:07:08.548
See the secret agents have changed, or
we'll see you on the NLP Masterclass.

01:07:09.208 --> 01:07:10.558
Speaker 2: We'll see you soon, guys.

01:07:11.248 --> 01:07:11.758
Speaker: Take care.

01:07:12.148 --> 01:07:12.448
Well,

01:07:13.168 --> 01:07:13.708
Speaker 2: bye.