Growth has slowed. The instinct is to spend more on marketing. But what if that's exactly the wrong move?
In this episode, Katherine LeBlanc and James Vitrano tackle the question franchise leaders rarely slow down to ask: Is this actually a marketing problem — or is something else breaking underneath the surface?
They open with a This or That on one of franchising's most loaded early decisions: franchise off one proven unit, or wait for more? Then they go deep on how to diagnose a growth stall before you start spending money in the wrong place.
You'll hear what the numbers are quietly telling you, why retention data matters more than lead volume, and how to run a small test that confirms your diagnosis before you commit to a fix.
Real questions. No fluff. Just the clarity you wish you had sooner.
🎙️ Hosted by Katherine LeBlanc and James Vitrano 🎧 Produced by My Podcast Host — the podcast platform built for franchising.
What is Dear Frannie: Franchise Growth, Leadership and Scaling Advice?
Dear Frannie is the franchise advice column you didn't know you needed. Hosted by Katherine LeBlanc, Fractional CMO, and James Vitrano, Franchise Operator, each episode tackles one real question franchisors are quietly wrestling with - from franchisee adoption and growth friction to leadership blind spots and operational scale.
No panels. No keynote speak. No fluff. Just two people who've been inside franchise systems answering the questions brand leaders are afraid to ask out loud.
If you're a franchisor navigating the messy middle of scale - this show was made for you.
New episodes drop bi-weekly. Subscribe so you don't miss the next one.