In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.
What is Rework?
A podcast by Basecamp about the better way to work and run your business. We bring you stories and unconventional wisdom from Basecamp’s co-founders and other business owners.