Building customer and employee communities takes time and take a lot of patience. Shannon Emery talks about dog "fooding" their on platform. The core competency of Higher Logic is online community so one would think that everyone knows how to use it. That statement is not always true. For Higher Logic, Shannon talks core metrics of an employee community. Some of the metrics include connections, employee recognition and leveraging communications.
We also talk about some of the cool features that Higher Logic has on its platform. Don't miss out on Chris' take on these features! At the end, we give our favorite memes! What is your favorite meme?
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.
Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.