All Things Considered CX with Bob Azman

A software veteran of 25 years, Jonathan has held leadership positions in major US software companies, such as Aspect Software, Verint and NICE Systems. Jonathan co-founded OCX Cognition Inc., an AI platform focused on improving retention outcomes for large B2B companies. After selling part of his shareholding and maintaining a board position, Jonathan then founded Anthrolytics in 2021. Anthrolytics combines behavioural and data science to predict the next likely behaviour of employees or customers. Anthrolytics proprietary Predictive Behavioural Analytics SaaS platform allows major B2C and contact centre companies to predict customer churn and likely upsell. For employees, the platform predicts likely resignations, unplanned absence, and the drivers of the predicted behaviour. In addition to these activities, Jonathan is on the advisory boards of two other SaaS start-ups and occasionally lectures on go to market strategies for University of Buckingham.

Show Notes

A software veteran of 25 years, Jonathan has held leadership positions in major US software companies, such as Aspect Software, Verint and NICE Systems. Jonathan co-founded OCX Cognition Inc., an AI platform focused on improving retention outcomes for large B2B companies. After selling part of his shareholding and maintaining a board position, Jonathan then founded Anthrolytics in 2021. Anthrolytics combines behavioural and data science to predict the next likely behaviour of employees or customers. Anthrolytics proprietary Predictive Behavioural Analytics SaaS platform allows major B2C and contact centre companies to predict customer churn and likely upsell. For employees, the platform predicts likely resignations, unplanned absence, and the drivers of the predicted behaviour. In addition to these activities, Jonathan is on the advisory boards of two other SaaS start-ups and occasionally lectures on go to market strategies for University of Buckingham.

What is All Things Considered CX with Bob Azman?

All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX, and expect the unexpected.