Revenue Growth Podcast

Depending on the industry you serve, research shows that between 20 and 70 percent of new customers decide to cancel their agreements during the first 100 days of the relationship! How do we fix this? Our guest today, Joey Coleman, shares how companies are creating remarkable customer experiences to not only reduce cancellations but also drive revenue growth. Joey Coleman is the author of what has become one of my all-time favorite business books, How To Never Lose a Customer. In this episode, you’ll discover why customer experience may be the best place to create competitive differentiation. You’ll learn about the critical importance of the first 100 days when you land a new customer. And you’ll find out how other companies are creating remarkable customer experiences that not only improve retention but also drive more revenue. Make sure to join the 2021 Sales & Marketing Alignment Challenge.

Show Notes

Depending on the industry you serve, research shows that between 20 and 70 percent of new customers decide to cancel their agreements during the first 100 days of the relationship! How do we fix this? Our guest today, Joey Coleman, shares how companies are creating remarkable customer experiences to not only reduce cancellations but also drive revenue growth. Joey Coleman is the author of what has become one of my all-time favorite business books, How To Never Lose a Customer. In this episode, you’ll discover why customer experience may be the best place to create competitive differentiation. You’ll learn about the critical importance of the first 100 days when you land a new customer. And you’ll find out how other companies are creating remarkable customer experiences that not only improve retention but also drive more revenue. Make sure to join the 2021 Sales & Marketing Alignment Challenge.

What is Revenue Growth Podcast?

Are you looking for ways to recover revenue and accelerate growth? Welcome to the Revenue Growth Podcast with Darrell Amy, author of Revenue Growth Engine. This is the place for business owners, sales leaders, and marketing professionals to get ideas an inspiration to drive exponential revenue growth. Each week you’ll get actionable insights from the world’s leading marketing and sales thought leaders and practitioners.