Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Scott Fasano
• Conrad O'Connell
• Jeff Ostermann
• Sweetwater

What is The Art Of Hospitality?

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.

Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.

Less fluff. More depth. Always practical.