Engineering Enablement by Abi Noda

Max Kanat-Alexander and Or Michael Berlowitz share how they gather both periodic and real-time feedback from developers.

Show Notes

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.

Discussion points:
  • Overview of the listening channels used by Max and Berlo’s team - [00:00:58]
  • Origin story of the Developer Engagement and Insights team - [00:02:49]
  • Perspectives on volume metrics - [00:05:00]
  • How the periodic surveys work - [00:08:51]
  • Investment required to build the periodic surveys and real-time feedback - [00:14:20]
  • How results are handled - [00:15:28]
  • How the real-time feedback tool works - [00:21:40]
  • Where the idea for the real-time feedback tool came from - [00:25:15]
  • Building an MVP for the real-time feedback tool - [00:028:58]
  • Other stakeholders involved in triaging feedback - [00:35:40]
  • The experience developers have when encountering the real-time feedback tool - [00:37:34]
  • How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]
  • Advice for other teams considering implementing this approach - [00:41:46]

Creators & Guests

Host
Abi Noda
Abi is the founder and CEO of DX (getdx.com), which helps engineering leaders measure and improve developer experience. Abi formerly founded Pull Panda, which was acquired by GitHub.

What is Engineering Enablement by Abi Noda?

This is a weekly podcast focused on developer productivity and the teams and leaders dedicated to improving it. Topics include in-depth interviews with Platform and DevEx teams, as well as the latest research and approaches on measuring developer productivity. The EE podcast is hosted by Abi Noda, the founder and CEO of DX (getdx.com) and published researcher focused on developing measurement methods to help organizations improve developer experience and productivity.