In this episode, I interviewed Dirk Vander Noot, founder of Tell Tale Ops, who runs thousands of automations monthly and helps small businesses use AI and automation without losing the human touch. He discussed what you can build with AI versus what you should build, emphasizing focusing on tasks that drain time and energy but don’t gain value from a human doing them. Dirk explains how to identify value through customer and team feedback, and how involving teams in workflow redesign increases satisfaction, which can improve customer satisfaction. He distinguishes reliable step-by-step automations from AI agents better suited for research and creative, variable outputs but with higher risk. Drawing from hospitality, he argues people return for service and relationships, so even if AI can do something, it may not be best to. Dirk shares that the most exciting outcomes are clients growing revenue while working less and gaining more time with family.
01:51 Finding High Value Tasks
03:26 Measuring Value Signals
05:06 Team Purpose And CSAT
07:55 Humans And AI Roles
09:44 Slop And Output Pressure
14:27 Automation Versus Agents
18:13 Human Touch In Hospitality
20:29 Building Abundance And Wrap
Connect with Dirk:
LinkedIn: https://www.linkedin.com/in/dirk-vander-noot/
Website: telltalesops.com
Connect with Raul:
• Work with Raul: https://dogoodwork.io
What is Do Good Work?
Do Good Work is not a label but a way of living.
It is the constant and diligent effort to achieve a new level of excellence in one’s own life.
It is the hidden inner beauty behind the struggle to achieve excellence.
It is not perfect but imperfect.
It is the effort, discipline and focus that often goes unnoticed.
The goal of this podcast is to highlight that drive.
The guests I have on this show emulate this drive in their own special way. You’ll be able to apply new ideas into your own life by learning from them.
We will also have 1on1 episodes with me where we’ll dive into my own experiences with entrepreneurship and leadership.
Every episode is designed to provide you with ideas that you can apply and grow in excellence in all areas of your life, business and career.
Do Good Work,
Raul